Method and system for sharing and accessing resources

• US 7,792,967 B2
• Filed: 07/09/2007
• Issued: 09/07/2010
• Est. Priority Date: 07/14/2006
• Status: Expired due to Fees

• Current Assignee: ChaCha Search, Inc.
• Original Assignee: ChaCha Search, Inc.
• Inventors: Bostic, Brad, Jones, Scott A., Cooper, Thomas E.
• Primary Examiner(s): Backer, Firmin
• Assistant Examiner(s): Cox, Natisha
• Application Number:
  US11/774,852
• Publication Number:
  US 20080016218A1
• Time in Patent Office: 1,156 Days
• Field of Search: 709/226
• US Class Current: 709/226
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/954 Navigation, e.g. using categorised browsing

Abstract

A method and system for sharing and accessing resources useable to retrieve information is provided. Data of resources used by human providers to retrieve information in response to a query from requesters are maintained in a database for use in relation to subsequent queries. The method and system identifies categories and/or keywords of queries for which the resources were used to retrieve information and indicates the resources to providers and/or requesters as a search resource(s).

Claims

1. A computer-implemented method, comprising:

tracking, via a computer, resources used to retrieve information related to a keyword;

displaying the tracked resources to each provider associated with the keyword, said displaying including indicating resources shared among providers and ranked usage data of the resources based on percentage of the providers using the resources;

indicating resources activated for use with different characteristics than non-activated resources;

enabling a provider among the providers to configure the resources to be provider specific including providing an input box for entering an additional resource, setting resources to be shared with other providers and selecting a particular resource as a favorite;

supplying results from the tracked resources to requester(s) including when the providers are unavailable to accept a query from a requester; and

automatically directing the query having the keyword to at least one of the resources when the keyword is submitted as part of the query.

2. A computer-implemented method, comprising:

storing, via a computer, resources utilized for searches in association with categories identified with the searches;

displaying the stored resources to each provider associated with a keyword, said displaying including indicating resources shared among providers and ranked usage data of the resources based on percentage of the providers using the resources;

indicating resources activated for use with different characteristics than non-activated resources;

enabling a provider among the providers to configure the resources to be provider specific including providing an input box for entering an additional resource, setting resources to be shared with other providers and selecting a particular resource as a favorite;

supplying results from the stored resources to requester(s) including when the providers are unavailable to accept a query from a requester; and

selecting a resource among said resources for the query submitted based on the keyword contained in the query and a category of the query in accordance with said association.

3. A computer-implemented method of accessing resources, comprising

recording, via a computer, prior usage of resources in association with a keyword or category;

displaying the recorded resources as public resources to providers associated with the keyword or category, said displaying including indicating resources shared among providers and ranked usage data of the resources based on percentage of the providers using the resources;

indicating resources activated for use with different characteristics than non-activated resources;

enabling a provider among the providers to configure the resources to be provider specific including providing an input box for entering an additional resource, setting resources to be shared with other providers and selecting a particular resource as a favorite;

supplying results from the recorded resources to requester(s) including when the providers are unavailable to accept a query from a requester; and

enabling each of the providers to selectively use the resources.

6. The computer-implemented method according to claim 3, wherein the public resources are indicated to a provider.

4. A computer-implemented method of providing use of human selected resources, comprising:

maintaining, via a computer, a record of previously used resource in association with a subject matter of a request for which results were returned;

providing the record of previously used resource for a search when a new request matching the subject matter of the previously used resource is submitted;

displaying the record of the previously used resource to each provider associated with the subject matter and indicating resources shared among providers and ranked usage data of the resources based on percentage of the providers using the resources;

indicating resources activated for use with different characteristics than non-activated resources;

enabling a provider among the providers to configure the resources to be provider specific including providing an input box for entering an additional resource, setting resources to be shared with other providers and selecting a particular resource as a favorite; and

supplying results from the previously used resource to requester(s) including when the providers are unavailable to accept a query from a requester.

5. A computer-implemented method for sharing and accessing resources, comprising:

recording resources in association with a keyword or category based on one of prior usage of the resources, popularity of the resources among providers registered for the keyword or category, or default status of the resources as defined by the providers;

adding a new resource associated with the keyword or category upon determination that the new resource is not among the recorded resources;

displaying the recorded resources to each provider associated with the keyword or category, said displaying including indicating resources shared among the providers and ranked usage data of resource(s) based on percentage of the providers using the resources;

indicating resources activated for use with different characteristics than non-activated resources;

enabling a provider among the providers to configure the resources to be provider specific including providing an input box for entering an additional resource, setting resources to be shared with other providers and selecting a particular resource as a favorite; and

supplying results from the recorded resources to requester(s) including when the providers are unavailable to accept a query from a requester.

7. The computer-implemented method according to claim 5, wherein the recorded resources are distributed to providers registered to conduct a search pertaining to the keyword or phrase and/or the category.

8. The computer-implemented method according to claim 5, wherein the recorded resources are made available for subsequent search requests containing the keyword or phrase.

9. The computer-implemented method according to claim 5, wherein the category is defined by the provider.

10. The computer-implemented method according to claim 5, comprising:

displaying resources commonly used by providers registered for the keyword or phrase in addition to a resource selected by the provider.