Notification in a virtual receptionist method and system

• US 7,796,022 B2
• Filed: 12/18/2007
• Issued: 09/14/2010
• Est. Priority Date: 12/18/2007
• Status: Active Grant

• Current Assignee: Andrew R. Shelansky, Brandon B. Stuut, Brandon R. Birtcher
• Original Assignee: Andrew R. Shelansky, Brandon B. Stuut, Brandon R. Birtcher
• Inventors: Stuut, Brandon B., Birtcher, Brandon R., Shelansky, Andrew R.
• Primary Examiner(s): POPE, DARYL C
• Application Number:
  US11/959,421
• Publication Number:
  US 20090153335A1
• Time in Patent Office: 1,001 Days
• Field of Search: 340/541, 340/573.1, 340/573.4, 340/565, 340/5.1, 340/5.2, 340/5.52, 340/5.8, 348/155, 348/156
• US Class Current: 340/502
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method of notification in a virtual receptionist system. The method begins by determining that a guest has arrived. The guest is determined without active participation from the guest. An alert is activated for each greeter in a plurality of greeters designated to greet guests. It is determined whether any greeter has acknowledged a corresponding alert. Thereafter, alerts corresponding to each greeter are de-activated when there is an acknowledgment.

Claims

1. A method of notification, comprising:

determining that a guest has arrived, wherein said determining is made without active participation from said guest;

activating an alert for each greeter in a plurality of greeters designated to greet guests;

determining whether any greeter has acknowledged a corresponding alert; and

de-activating alerts corresponding to each greeter when an acknowledgement has been determined.

2. The method of claim 1, wherein said activating an alert mechanism comprises:

activating a first alert for each greeter designated to greet guests;

determining that no greeter has acknowledged a corresponding first alert; and

activating a second alert for each greeter, said second alert indicating an urgency in greeting said guest.

3. The method of claim 1, wherein said activating an alert comprises:

activating a first alert for each greeter;

determining that no greeter has acknowledged a corresponding first alert;

activating a second alert for each greeter, said second alert indicating an urgency in greeting said guest;

determining that no greeter has acknowledged a corresponding second alert; and

sending another greeting to said guest providing reception instructions.

4. The method of claim 1, where in said activating an alert comprises:

activating a first alert for each greeter;

determining that no greeter has acknowledged a corresponding first alert;

determining that another guest has arrived, wherein said determination is made without active participation from said another guest; and

activating a second alert for each greeter, said second alert mechanism indicating that multiple guests are waiting for attention.

5. The method of claim 1, wherein said activating an alert comprises:

waiting for a period of time before performing said activating said alert; and

providing a message for said guest during said period of time.

6. The method of claim 1, wherein said activating an alert comprises:

activating an alert button for at least one greeter that remains activated until any greeter acknowledges and deactivates their corresponding alert.

7. The method of claim 1, wherein said activating an alert comprises:

activating a pop-up message window for at least one greeter that remains visible on a display until any greeter acknowledges and deactivates their corresponding alert mechanism.

8. The method of claim 1, wherein said notifying at least one greeter comprises:

activating a pager mechanism for at least one greeter that remains activated until any greeter acknowledges and deactivates their corresponding alert mechanism.

9. The method of claim 1, wherein said determining that a guest has arrived comprises:

providing at least two means for detection within a space; and

determining that said guest has arrived within said space based on passive interactions of said guest with said at least two detection means.

10. The method of claim 1, further comprising:

capturing a video image of said guest; and

sending said video image of said guest to at least one greeter.

11. The method of claim 1, wherein said activating an alert comprises:

delaying said activating an alert if a total number of alerts in a period has exceeded a threshold.

12. A method of notification, comprising:

determining that a customer needs assistance at a location;

determining a subset of a plurality of assistance providers designated to provide assistance to customers, each of said subset satisfying at least one condition;

activating an alert for each of said subset;

determining whether any of said subset has acknowledged a corresponding alert; and

deactivating alerts corresponding to each of said subset when there is an acknowledgement.

13. The method of claim 12, further comprising:

determining an expanded subset of said plurality of assistance providers when no assistance provider in said subset has acknowledged a corresponding alert, each of said expanded subset satisfying at least one other condition; and

activating another alert for each of said expanded subset indicating an urgency in providing assistance to said customer.

14. The method of claim 12, wherein said determining that a customer needs assistance comprises:

receiving a signal indicating that said customer has activated a request mechanism at a self-help kiosk at said location.

15. The method of claim 12, wherein said determining a subset comprises:

setting said condition as a distance threshold, such that assistance providers in said subset are located within said distance threshold from said customer'"'"'s location.

16. The method of claim 12, wherein said activating an alert mechanism comprises:

activating a message in a mobile pager for each of said subset.

17. A system for notification, comprising:

a detection system for determining that a guest has arrived, wherein said determining is made without active participation from said guest;

an alert means for each greeter designated to greet guests;

a control unit coupled to said detection system and each of said alert means, said control unit for activating an alert means for each greeter designated to greet guests when a guest has arrived;

an acknowledgment monitor coupled to said control unit for determining whether any greeter has acknowledged a corresponding alert means;

wherein said control unit is capable of de-activating alert means corresponding to each greeter when an acknowledgement has been determined.

18. The system of claim 17, wherein said detection system comprises:

at least two means for detection for detecting said guest within a space; and

a guest determinator coupled to said at least two detectors for determining when said guest has entered said space based on interactions of said guest with said at least two means for detecting.

19. The system of claim 17, wherein said alert means comprises:

an alert button that remains activated until any greeter acknowledges and deactivates their corresponding alert means;

wherein said alert button provides a second message when no greeter acknowledges and de-activates their corresponding alert means; and

wherein said alert button provides a third message when another guest has arrived.

20. The system of claim 17, further comprising:

a greeting system coupled to said detection system for providing a greeting to said guest.