Use of location awareness of establish communications with a target clinician in a healthcare environment

• US 7,801,743 B2
• Filed: 02/25/2005
• Issued: 09/21/2010
• Est. Priority Date: 02/11/2005
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Fitchett, Jeff, Graves, Alan F.
• Primary Examiner(s): O'Connor, Gerald J.
• Assistant Examiner(s): Pauls, John A
• Application Number:
  US11/064,930
• Publication Number:
  US 20060240771A1
• Time in Patent Office: 2,034 Days
• Field of Search: 705/2, 705/4, 705/1, 702/4, 600/300, 379/265.13
• US Class Current: 705/2
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

A method of communicating in a healthcare establishment. The method comprises receiving data indicative of a desire to communicate with a target clinician; receiving data regarding a wirelessly detectable tag associated with the target clinician; determining a location of the target clinician within the healthcare establishment based at least in part on the data regarding the wirelessly detectable tag; applying an unavailability policy to obtain an outcome indicating whether the target clinician is available for communication, the unavailability policy being a function of the location of the target clinician; and responsive to the outcome indicating that the target clinician is available for communication, performing an action to cause communication with the target clinician. In this way, time and effort will not be spent attempting to communicate with clinicians that are not considered to be available, even though they may be registered for duty.

Claims

1. A method of communicating in a healthcare establishment, said method comprising:

receiving data indicative of a desire to communicate with a target clinician;

receiving data regarding a wirelessly detectable tag associated with the target clinician;

determining a physical location of the target clinician within the healthcare establishment based at least in part on the data regarding the wirelessly detectable tag;

applying an unavailability policy to obtain an outcome indicating whether the target clinician is available for communication, the unavailability policy being a function of the physical location of the target clinician;

if the outcome indicates that the target clinician is available for communication, performing an action to cause communication with the target clinician; and

if the outcome indicates that the target clinician is unavailable for communication, providing an option to attempt communication with an other clinician who has been identified based at least in part on a physical location within the healthcare establishment of the other clinician and the physical location of the target clinician.

2. A method as defined in claim 1, wherein the data regarding the wirelessly detectable tag comprises:

data indicative of an identifier of the wirelessly detectable tag; and

data indicative of a respective distance between the wirelessly detectable tag and each one of at least three detectors spatially distributed within the healthcare establishment, each one of the at least three detectors being operative to detect a signal provided by the wirelessly detectable tag.

3. A method as defined in claim 2, wherein the data indicative of a respective distance between the wirelessly detectable tag and each one of at least three detectors spatially distributed in the healthcare establishment comprises data indicative of a respective travel time of the signal detected by each one of the at least three detectors.

4. A method as defined in claim 2, wherein the data indicative of a respective distance between the wirelessly detectable tag and each one of at least three detectors spatially distributed in the healthcare establishment comprises data indicative of a respective intensity of the signal detected by each one of the at least three detectors.

5. A method as defined in claim 1, wherein the outcome of the unavailability policy indicates that the target clinician is available for communication if the physical location of the target clinician appears outside of an unavailability area for the target clinician.

6. A method as defined in claim 5, wherein the outcome of the unavailability policy indicates that the target clinician is unavailable for communication if the physical location of the target clinician appears inside of the unavailability area for the target clinician.

7. A method as defined in claim 5, wherein the unavailability area for the target clinician is based at least in part on topographic knowledge of the healthcare establishment.

8. A method as defined in claim 5, wherein the unavailability area for the target clinician includes at least one room of the healthcare establishment.

9. A method as defined in claim 8, wherein at least one of the at least one room of the healthcare establishment is an operating room.

10. A method as defined in claim 1, wherein the target clinician has a work schedule, and wherein the unavailability policy is also a function of the work schedule of the target clinician and of a time at which communication with the target clinician is desired.

11. A method as defined in claim 1, wherein the target clinician has a professional role, and wherein the unavailability policy is also a function of the professional role of the target clinician.

12. A method as defined in claim 1, wherein the unavailability policy is also a function of a time at which communication with the target clinician is desired.

13. A method as defined in claim 12, wherein the outcome of the unavailability policy indicates that the target clinician is available for communication if the physical location of the target clinician appears outside of an unavailability area for the target clinician at the time at which communication with the target clinician is desired.

14. A method as defined in claim 13, wherein the outcome of the unavailability policy indicates that the target clinician is unavailable for communication if the physical location of the target clinician appears inside of the unavailability area for the target clinician at the time at which communication with the target clinician is desired.

15. A method as defined in claim 13, wherein the unavailability area for the target clinician is based at least in part on topographic knowledge of the healthcare establishment.

16. A method as defined in claim 15, wherein the unavailability area for the target clinician includes at least one room of the healthcare establishment.

17. A method as defined in claim 16, wherein at least one of the at least one room of the healthcare establishment is an operating room.

18. A method as defined in claim 1, wherein performing an action to cause communication with the target clinician comprises generating a message destined for the target clinician.

19. A method as defined in claim 18, wherein the message destined for the target clinician is automatically generated.

20. A method as defined in claim 18, wherein the message destined for the target clinician is a paging message.

21. A method as defined in claim 18, wherein the message destined for the target clinician is an electronic mail message.

22. A method as defined in claim 18, wherein the target clinician is associated with a communications device, said method further comprising sending the message destined for the target clinician to the communications device associated with the target clinician.

23. A method as defined in claim 22, wherein the communications device associated with the target clinician is a mobile communications device.

24. A method as defined in claim 23, wherein the mobile communications device is one of a pager, a wireless local area network phone, a personal digital assistance, and a cellular telephone.

25. A method as defined in claim 22, further comprising, prior to sending the message destined for the target clinician to the communications device associated with the target clinician, learning of the communications device associated with the target clinician based at least in part on the physical location of the target clinician.

26. A method as defined in claim 18, further comprising:

sending the message destined for the target clinician to the target clinician;

being attentive to reception within a predetermined period of time of a positive acknowledgement of the message by the target clinician; and

responsive to expiry of the predetermined period of time without reception of a positive acknowledgement of the message by the target clinician, performing an action to indicate that the target clinician has not positively acknowledged the message.

27. A method as defined in claim 26, wherein the message destined for the target clinician is a first message, and wherein performing an action to indicate that the target clinician has not positively acknowledged the first message comprises generating a second message to indicate that the target clinician has not positively acknowledged the first message.

28. A method as defined in claim 18, further comprising:

sending the message destined for the target clinician to the target clinician;

being attentive to reception within a predetermined period of time of a positive acknowledgement of the message by the target clinician; and

responsive to expiry of the predetermined period of time without reception of a positive acknowledgement of the message by the target clinician, providing at least one alternative to direct communication with the target clinician.

29. A method as defined in claim 28 wherein the other clinician comprises a surrogate clinician associated with the target clinician, the method further comprising obtaining an indication of the surrogate clinician associated with the target clinician, wherein providing at least one alternative to direct communication with the target clinician comprises providing an opportunity to attempt to communicate with the surrogate clinician.

30. A method as defined in claim 29, wherein the predetermined period of time is a first predetermined period of time, said method further comprising:

being attentive to reception within a second predetermined period of time of an indication of a desire to attempt to communicate with the surrogate clinician;

responsive to reception within the second predetermined period of time of an indication of a desire to attempt to communicate with the surrogate clinician, generating a message destined for the surrogate clinician; and

sending the message destined for the surrogate clinician to the surrogate clinician.

31. A method as defined in claim 30, wherein the message destined for the surrogate clinician contains a message to be communicated to the target clinician by the surrogate clinician.

32. A method as defined in claim 28, further comprising obtaining an indication of an alternative clinician associated with the target clinician, the alternative clinician having been identified based at least in part on a skill set of the alternative clinician and a skill set of the target clinician, wherein providing at least one alternative to direct communication with the target clinician comprises providing an opportunity to attempt to communicate with the alternative clinician.

33. A method as defined in claim 32, wherein the predetermined period of time is a first predetermined period of time, said method further comprising:

being attentive to reception within a second predetermined period of time of an indication of a desire to attempt to communicate with the alternative clinician;

responsive to reception within the second predetermined period of time of an indication of a desire to attempt to communicate with the alternative clinician, generating a message destined for the alternative clinician.

34. A method as defined in claim 33 wherein the other clinician comprises a surrogate clinician associated with the target clinician, the method further comprising:

sending the message destined for the alternative clinician to the alternative clinician;

being attentive to reception within a third predetermined period of time of a positive acknowledgement of the message by the alternative clinician; and

responsive to expiry of the third predetermined period of time without reception of a positive acknowledgement of the message by the alternative clinician, obtaining an indication of the surrogate clinician associated with the target clinician and providing an opportunity to attempt to communicate with the surrogate clinician.

35. A method as defined in claim 34, further comprising:

being attentive to reception within a fourth predetermined period of time of an indication of a desire to attempt to communicate with the surrogate clinician;

responsive to reception within the fourth predetermined period of time of an indication of a desire to attempt to communicate with the surrogate clinician, generating a message destined for the surrogate clinician; and

sending the message destined for the surrogate clinician to the surrogate clinician.

36. A method as defined in claim 28, wherein providing at least one alternative to direct communication with the target clinician comprises providing an opportunity to leave a message for the target clinician.

37. A method as defined in claim 1, further comprising:

responsive to the outcome indicating that the target clinician is unavailable for communication, performing an action to indicate that the target clinician is unavailable for communication.

38. A method as defined in claim 37, wherein performing an action to indicate that the target clinician is unavailable for communication comprises generating a message to indicate that the target clinician is unavailable for communication.

39. A method as defined in claim 1, the other clinician being a surrogate clinician.

40. A method as defined in claim 39, further comprising:

being attentive to reception within a predetermined period of time of an indication of a desire to attempt to communicate with the surrogate clinician;

responsive to reception within the predetermined period of time of an indication of a desire to attempt to communicate with the surrogate clinician, generating a message destined for the surrogate clinician; and

sending the message destined for the surrogate clinician to the surrogate clinician.

41. A method as defined in claim 40, wherein the message destined for the surrogate clinician contains a message to be communicated to the target clinician by the surrogate clinician.

42. A method as defined in claim 1, the other clinician being an alternative clinician who has been identified based at least in part on a skill set of the alternative clinician and a skill set of the target clinician.

43. A method as defined in claim 42, further comprising:

being attentive to reception within a predetermined period of time of an indication of a desire to attempt to communicate with the alternative clinician;

responsive to reception within the predetermined period of time of an indication of a desire to attempt to communicate with the alternative clinician, generating a message destined for the alternative clinician; and

sending the message destined for the alternative clinician to the alternative clinician.

44. A method as defined in claim 1, wherein the option is a first option, the other clinician is a first other clinician, said method comprising, if the outcome indicates that the target clinician is unavailable for communication, providing a second option to attempt communication with a second other clinician.

45. A method as defined in claim 44, wherein the first other clinician is a surrogate clinician, and the second other clinician is an alternative clinician who has been identified based at least in part on a skill set of the alternative clinician and a skill set of the target clinician.

46. A system for communicating in a healthcare establishment, said system comprising:

a first functional entity adapted to detect when communication with a target clinician is desired;

a second functional entity adapted to determine, based at least in part on data regarding a wirelessly detectable tag associated with the target clinician, the physical location of the target clinician within the healthcare establishment;

a third functional entity adapted to determine, based at least in part on the physical location of the target clinician, whether the target clinician is available for communication; and

a fourth functional entity adapted to cause communication with the target clinician if the third functional entity has determined that the target clinician is available for communication, and to provide an option to attempt communication with an other clinician, who has been identified based at least in part on a physical location within the healthcare establishment of the other clinician and the physical location of the target clinician, if the third functional entity has determined that the target clinician is unavailable for communication.

47. A system as defined in claim 46, the other clinician being a surrogate clinician.

48. A system as defined in claim 46, the other clinician being an alternative clinician who has been identified based at least in part on a skill set of the alternative clinician and a skill set of the target clinician.

49. A system as defined in claim 46, wherein the option is a first option, the other clinician is a first other clinician, the fourth functional entity being adapted to provide a second option to attempt communication with a second other clinician, if the third functional entity has determined that the target clinician is unavailable for communication.

50. A system as defined in claim 49, wherein the first other clinician is a surrogate clinician, and the second other clinician is an alternative clinician who has been identified based at least in part on a skill set of the alternative clinician and a skill set of the target clinician.

51. A computer-readable storage medium comprising a program element for execution by a computing device to communicate in a healthcare establishment, the program element including:

computer-readable program code for detecting when communication with a target clinician is desired;

computer-readable program code for determining, based at least in part on data regarding a wirelessly detectable tag associated with the target clinician, the physical location of the target clinician within the healthcare establishment;

computer-readable program code for determining, based at least in part on the physical location of the target clinician, whether the target clinician is available for communication;

computer-readable program code for causing communication with the target clinician if the target clinician is available for communication; and

computer-readable program code for causing provision of an option to attempt communication with an other clinician, who has been identified based at least in part on a physical location within the healthcare establishment of the other clinician and the physical location of the target clinician, if the target clinician is unavailable for communication.