Data visualization for service requests

• US 7,802,204 B2
• Filed: 08/05/2005
• Issued: 09/21/2010
• Est. Priority Date: 08/05/2005
• Status: Active Grant

• Current Assignee: The Boeing Co.
• Original Assignee: The Boeing Co.
• Inventors: Merry, Remick D., Paoletti, Kenneth J.
• Primary Examiner(s): Bashore; William L
• Assistant Examiner(s): NUNEZ, JORDANY
• Application Number:
  US11/198,033
• Publication Number:
  US 20070033546A1
• Time in Patent Office: 1,873 Days
• Field of Search: 715/837, 715/846
• US Class Current: 715/846
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method for generating information associated with items being serviced comprises receiving information associated with at least one item for servicing, wherein a priority value, a due date and at least one service request are associated with each item and receiving at least one message for each item, wherein a message includes an updated priority value for each item. The method further comprises receiving a status update for each item and generating an icon for each item, wherein the icon visually indicates the updated priority value, the due date and the status update for each item.

Claims

1. A method, implemented in a computer, for prioritizing an order in which vehicles are to be serviced, the method comprising:

monitoring for information associated with at least one of a number of vehicles, a number of items, a service request, and a status update;

receiving first information associated with a first vehicle to be serviced, wherein the first information comprises a first priority value, a first due date, and a first service request;

receiving second information associated with a second vehicle to be serviced, wherein the second information comprises a second priority value, a second due date, and a second service request;

generating a first icon for the first vehicle and a second icon for the second vehicle, wherein a unique identifier is associated with each icon generated;

calculating a first priority, wherein the first priority determines a first order in which the first vehicle and the second vehicle are to be serviced, and wherein the first priority is calculated based on all of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request, wherein the first vehicle and the second vehicle are serviced in accordance with the calculated first priority;

displaying, in a graphical user interface, the first icon and the second icon on a graph having a x-axis and a y-axis using a number of visual indicators to represent the information associated with each of the vehicles that each of the icons represent, wherein the number of visual indicators include relative positions of the first icon and the second icon in the graph to depict the first priority, wherein the first icon visually indicates the first due date, a first status update, a first description, the first unique identifier, and a first vehicle type, and wherein the second icon visually indicates the second due date, a second status update, a second description, the second unique identifier, and a second vehicle type;

receiving, during the servicing the first vehicle and the second vehicle in accordance with the calculated first priority, a message regarding at least one of the first vehicle and the second vehicle, wherein the message includes an updated value for at least one of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request;

responsive to receiving the message, calculating a second priority, wherein the second priority determines a second order in which the first vehicle and the second vehicle are to be serviced, wherein the second priority is calculated based on all of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request, but wherein the updated value is used for the one of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request that was updated, wherein the first vehicle and the second vehicle are thereafter serviced in accordance with the calculated second priority; and

updating the position of at least one of the first icon and the second icon on the graph in the graphical user interface using the second priority calculated based on the updated value received.

2. The method of claim 1, wherein the first information is received from a first sender and the second information is received from a second sender, wherein a sender of the message comprises one of the first sender or the second sender, wherein the message further comprises an identity of the sender of the message, and wherein calculating the second priority is further based on the identity of the sender of the message.

3. The method of claim 1 wherein the first priority is different than the second priority.

4. The method of claim 1 further comprising:

changing the first due date based on the second priority.

5. The method of claim 1, wherein the first vehicle and the second vehicle are selected from the group consisting of:

an aircraft, a land vehicle, a water vessel, and an aerospace vessel.

6. The method of claim 1 wherein the message further comprises a description of one of the first vehicle and the second vehicle and a vehicle type of one of the first vehicle and the second vehicle, and wherein calculating the second priority is further based on the description and the vehicle type.

7. The method of claim 1 wherein the first icon and the second icon together visually indicates the second priority, the due date, and at least one of a percentage done value and a delay indicator for one of the first vehicle and the second vehicle.

8. A computer program product stored in a computer readable medium, wherein the computer program product can be executed to perform a computer implemented method for prioritizing an order in which vehicles are to be serviced, the computer implemented method comprising:

monitoring for information associated with at least one of a number of vehicles, a number of items, a service request, and a status update;

receiving first information associated with a first vehicle to be serviced, wherein the first information comprises a first priority value, a first due date, and a first service request;

receiving second information associated with a second vehicle to be serviced, wherein the second information comprises a second priority value, a second due date, and a second service request;

generating a first icon for the first vehicle and a second icon for the second vehicle, wherein a unique identifier is associated with each icon generated;

calculating a first priority, wherein the first priority determines a first order in which the first vehicle and the second vehicle are to be serviced, and wherein the first priority is calculated based on all of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request, wherein the first vehicle and the second vehicle are serviced in accordance with the calculated first priority;

displaying, in a graphical user interface, the first icon and the second icon on a graph having a x-axis and a y-axis using a number of visual indicators to represent the information associated with each of the vehicles that each of the icons represent, wherein the number of visual indicators include relative positions of the first icon and the second icon in the graph to depict the first priority, wherein the first icon visually indicates the first due date, a first status update, a first description, the first unique identifier, and a first vehicle type, and wherein the second icon visually indicates the second due date, a second status update, a second description, the second unique identifier, and a second vehicle type;

receiving, during the servicing the first vehicle and the second vehicle in accordance with the calculated first priority, a message regarding at least one of the first vehicle and the second vehicle, wherein the message includes an updated value for at least one of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request;

responsive to receiving the message, calculating a second priority, wherein the second priority determines a second order in which the first vehicle and the second vehicle are to be serviced, wherein the second priority is calculated based on all of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request, but wherein the updated value is used for the one of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request that was updated, wherein the first vehicle and the second vehicle are thereafter serviced in accordance with the calculated second priority; and

updating the position of at least one of the first icon and the second icon on the graph in the graphical user interface using the second priority calculated based on the updated value received.

9. The computer program product of claim 8, wherein the first information is received from a first sender and the second information is received from a second sender, wherein a sender of the message comprises one of the first sender or the second sender, wherein the message further comprises an identity of the sender of the message, and wherein calculating the second priority is further based on the identity of the sender of the message.

10. The computer program product of claim 8 wherein the first priority is different than the second priority.

11. The computer program product of claim 8, wherein the computer implemented method further comprises:

changing the first due date based on the second priority.

12. The computer program product of claim 8, wherein the first vehicle and the second vehicle are selected from the group consisting of:

an aircraft, a land vehicle, a water vessel, and an aerospace vessel.

13. The computer program product of claim 8 wherein the message further comprises a description of one of the first vehicle and the second vehicle and a vehicle type of one of the first vehicle and the second vehicle, and wherein calculating the second priority is further based on the description and the vehicle type.

14. A data processing system comprising:

a bus;

a processor connected to the bus;

a memory connected to the bus, wherein the memory stores a set of instructions, and wherein the processor can execute the set of instructions to perform a computer implemented method for prioritizing an order in which vehicles are to be serviced, the computer implemented method comprising;

monitoring for information associated with at least one of a number of vehicles, a number of items, a service request, and a status update;

receiving first information associated with a first vehicle to be serviced, wherein the first information comprises a first priority value, a first due date, and a first service request;

receiving second information associated with a second vehicle to be serviced, wherein the second information comprises a second priority value, a second due date, and a second service request;

generating a first icon for the first vehicle and a second icon for the second vehicle, wherein a unique identifier is associated with each icon generated;

calculating a first priority, wherein the first priority determines a first order in which the first vehicle and the second vehicle are to be serviced, and wherein the first priority is calculated based on all of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request, wherein the first vehicle and the second vehicle are serviced in accordance with the calculated first priority;

displaying, in a graphical user interface, the first icon and the second icon on a graph having a x-axis and a y-axis using a number of visual indicators to represent the information associated with each of the vehicles that each of the icons represent, wherein the number of visual indicators include relative positions of the first icon and the second icon in the graph to depict the first priority, wherein the first icon visually indicates the first due date, a first status update, a first description, the first unique identifier, and a first vehicle type, and wherein the second icon visually indicates the second due date, a second status update, a second description, the second unique identifier, and a second vehicle type;

receiving, during the servicing the first vehicle and the second vehicle in accordance with the calculated first priority, a message regarding at least one of the first vehicle and the second vehicle, wherein the message includes an updated value for at least one of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request;

responsive to receiving the message, calculating a second priority, wherein the second priority determines a second order in which the first vehicle and the second vehicle are to be serviced, wherein the second priority is calculated based on all of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request, but wherein the updated value is used for the one of the first priority value, the second priority value, the first due date, the second due date, the first service request, and the second service request that was updated, wherein the first vehicle and the second vehicle are thereafter serviced in accordance with the calculated second priority; and

updating the position of at least one of the first icon and the second icon on the graph in the graphical user interface using the second priority calculated based on the updated value received.

15. The data processing system of claim 14, wherein the first information is received from a first sender and the second information is received from a second sender, wherein a sender of the message comprises one of the first sender or the second sender, wherein the message further comprises an identity of the sender of the message, and wherein calculating the second priority is further based on the identity of the sender of the message.

16. The data processing system of claim 14 wherein the first priority is different than the second priority.

17. The data processing system of claim 14, wherein the computer implemented method further comprises:

changing the first due date based on the second priority.

18. The data processing system of claim 14, wherein the first vehicle and the second vehicle are selected from the group consisting of:

an aircraft, a land vehicle, a water vessel, and an aerospace vessel.

19. The data processing system of claim 14, wherein the message further comprises a description of one of the first vehicle and the second vehicle and a vehicle type of one of the first vehicle and the second vehicle, and wherein calculating the second priority is further based on the description and the vehicle type.