Network telephony interface systems between data network telephony and plain old telephone service

• US 7,808,977 B2
• Filed: 10/30/2007
• Issued: 10/05/2010
• Est. Priority Date: 02/17/1998
• Status: Expired due to Fees

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Kikinis, Dan
• Primary Examiner(s): Phunkulh; Bob A
• Application Number:
  US11/929,300
• Publication Number:
  US 20080062971A1
• Time in Patent Office: 1,071 Days
• Field of Search: None
• US Class Current: 370/352
• CPC Class Codes: H04L 65/103 in the network
• CPC Class Codes: H04L 65/104 in the network
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/1307 Call setup
• CPC Class Codes: H04Q 2213/13097 Numbering, addressing
• CPC Class Codes: H04Q 2213/13196 Connection circuit/link/trunk/junction, bridge, router, gateway
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04Q 3/64 Distributing or queueing

Abstract

A computerized telephony bridge unit has a Data Network Telephony (DNT) Port and a Connection Oriented/Switched Telephony (COST) trunk port, each associated with circuitry for receiving a placing calls in the data format required by connected networks. The bridge unit further comprises conversion circuitry for converting data dynamically between network protocols compatible with each connected network. Control routines executable on the computerized bridge unit are adapted to receive a first call from one of the COST and DNT networks, to place a call associated with the received call on the network other than the network on which the call is received, and to dynamically convert data between a call connected at one port and a call connected at the other port. The data network can be the Internet, and the COST network can be any publicly or privately switched dedicated-connection-oriented telephone network. Association between calls between two otherwise incompatible networks can be by a locally-stored lookup table, by negotiation with a caller, or by retrieval of data from incoming calls. Methods for practicing the invention are taught in the disclosure.

Claims

1. A telephony system, comprising:

a Data Network Telephony (DNT) center having multiple agent stations with DNT-capable telephone apparatus connected via a data network to a first data router in turn connected to a public data network capable of carrying DNT calls;

a first server at the communication center connected to the first data router;

a second server connected to a second data router and having a separate data connection to the first server;

a third server connected to a Service Control Point (SCP) of a Connection-Oriented Network and having a separate data connection to the first server; and

a computerized telephony bridge comprising;

a trunk-line port and associated circuitry connected to the SCP for receiving and placing Connection-Oriented/Switched Telephony (COST) telephone calls on a COST network;

a data network port and associated circuitry connected to the second data router for receiving and placing Data Network Telephony (DNT) calls on the data network;

conversion circuitry for converting data dynamically between DNT and COST telephone calls; and

control routines receiving a first call from one of the COST and DNT networks, to place a call associated with the received call on the network other than the network on which the call is received, and to dynamically convert data between the associated calls;

wherein the computerized telephony bridge is coupled to the first data router at the first location by the data network capable of carrying DNT telephony calls, and the second server functions as an SCP for DNT-originated calls in the data network, and may route them to the DNT call center, or via the bridge to the COST network, and the first server at the communication center cooperates with the second and third servers at the SCP and second data router in call processing.