Computer-implemented system and method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages

• US 7,809,602 B2
• Filed: 08/30/2007
• Issued: 10/05/2010
• Est. Priority Date: 08/31/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: OpinionLab Incorporated (Verint Systems Incorporated)
• Inventors: Nickerson, Rand B., Treschl, Mark A.
• Primary Examiner(s): DIXON, THOMAS A
• Application Number:
  US11/847,676
• Publication Number:
  US 20080059286A1
• Time in Patent Office: 1,132 Days
• Field of Search: 705/10
• US Class Current: 705/7.29
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

According to one embodiment, a computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages includes: using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page; using a computer system, associating each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and using a computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category.

Claims

1. A computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages, comprising:

using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page;

using a computer system to assign a rating selected from a plurality of available ratings to each collected user comment based on a subjective assessment of the collected user comment;

using a computer system, associating each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and

using a computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category;

wherein a quantitative value identified in the report for a particular predefined business-related category comprises a quantity of collected user comments assigned to a particular rating;

wherein the report comprises a bar graph comprising a plurality of color-coded bars, each color-coded bar representing a corresponding one of the plurality of predefined business-related categories and each color representing a corresponding one of the plurality of available ratings; and

wherein the bar graph comprises a first half and a second half, the first half being separated from the second half by an axis of the graph.

2. The method of claim 1, wherein the first half comprises a mirror-image of the second half.

3. The method of claim 1, wherein the first half comprises a first set of information and the second half comprises a second set of information, the first set of information being different than the second set of information.

4. A system for measuring and reporting business intelligence pertinent to a business, comprising software encoded in a computer readable medium and when executed using one or more processors operable to:

access a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page;

access an assigned rating selected from a plurality of available ratings for each collected user comment based on a subjective assessment of the collected user comment;

associate each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and

generate a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category;

wherein a quantitative value identified in the report for a particular predefined business-related category comprises a quantity of collected user comments assigned to a particular rating;

wherein the report comprises a bar graph comprising a plurality of color-coded bars, each color-coded bar representing a corresponding one of the plurality of predefined business-related categories and each color representing a corresponding one of the plurality of available ratings; and

wherein the bar graph comprises a first half and a second half, the first half being separated from the second half by an axis of the graph.

5. The system of claim 4, wherein the first half comprises a mirror-image of the second half.

6. The method of claim 4, wherein the first half comprises a first set of information and the second half comprises a second set of information, the first set of information being different than the second set of information.