Method and system for notification of electronic message reply requirements

• US 7,809,794 B2
• Filed: 06/05/2003
• Issued: 10/05/2010
• Est. Priority Date: 06/05/2003
• Status: Expired due to Fees

• Current Assignee: LinkedIn Corporation (Microsoft Corporation)
• Original Assignee: International Business Machines Corporation
• Inventors: Fellenstein, Craig, Seaman, James Wesley, Gusler, Carl Phillip, Hamilton, Rick Allen II
• Primary Examiner(s): Wiley; David
• Assistant Examiner(s): Shin; Kyung H
• Application Number:
  US10/455,167
• Publication Number:
  US 20040249890A1
• Time in Patent Office: 2,679 Days
• Field of Search: 709/206, 709/205
• US Class Current: 709/206
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/234 for tracking messages

Abstract

The present invention discloses a new function within electronic mail applications whereby documents or messages, which are annotated or designated with a notification such as “reply requested”, are monitored by a new proactive reminder system, in order to minimize the occurrence of the late responses. In the present invention, a new selection is added to the menus to “enable reminder function”. In the process of the present invention, the sender enables the reminder function. The sender then selects the date and time to send a first reminder, (if response has not been received). The sender then selects frequency of reminder after reminder is sent, (every 8 hours for example). The sender can choose to be notified or excluded from reminders. A sender may also choose to be notified, at the reminder interval, that responses have not yet been received; however, in the case where the audience of the note was very large, the user may wish for reminders to be sent to recipients, but not to be copied on them.

Claims

1. A method for notifying a recipient of an electronic message of message reply requirements, said method comprising:

in response to an activation of an email reply reminder process, a processor at a data processing system of a sender displaying a popup menu on a display of the data processing system;

said processor receiving reply information supplied to the popup menu by the sender in response to the popup menu, wherein the reply information is related to a reply by the recipient to the message, wherein the reply information supplied to the popup menu by the sender comprises a date and time of day to send a first reply reminder message to the recipient, a frequency consisting of a constant time interval between successive reply reminder messages sent to the recipient, and a notification indicator indicating whether or not to notify the sender of each time a reply reminder message of the successive reply reminder messages is sent to the recipient, and wherein the successive reply reminder messages consist of the first reply reminder message and a plurality of additional reply reminder messages;

said processor generating, from the supplied reply information, a data record comprising the date and time of day, the frequency, and the notification indicator;

said processor attaching the data record to the electronic message;

said processor transmitting the electronic message having the attached data record to the recipient;

said processor monitoring whether the sender has received a response, from the recipient, to the transmitted electronic message;

said processor ascertaining from said monitoring that the sender has not received said response to the electronic message from the recipient; and

in response to said ascertaining, said processor sending the first reply reminder message to the recipient at the date and time of day.

2. The method of claim 1, wherein said transmitting the electronic message comprises transmitting a selected date and time to respond along with the electronic message having the attached data record and wherein said method further comprises:

said processor determining from said monitoring that the sender has not received said response to the electronic message from the recipient by the selected date and time to respond; and

in response to said determining from said monitoring that a response to the electronic message has not been received by the sender from the recipient by the selected date and time to respond, said processor terminating said monitoring.

3. The method of claim 1, wherein the method further comprises:

after said sending the first reply reminder message to the recipient, said processor periodically sending the additional reply reminder messages to the recipient at the frequency until said monitoring determines that the sender has received said response to the electronic message from the recipient.

4. The method of claim 3, wherein the method further comprises:

after each reply reminder message of the successive reply reminder messages has been sent to the recipient, said processor computing a count of a total number of said successive reply reminder messages that have been sent to the recipient.

5. The method of claim 3, wherein the notification indicator indicates that the sender is to be notified each time a reply reminder message of the successive reply reminder messages is sent to the recipient, and wherein the method further comprises:

said processor notifying the sender each time a reply reminder message of the successive reply reminder messages is sent to the recipient.

6. The method of claim 1, wherein the reply information supplied to the popup menu by the sender further comprises a reply reminder process indicator indicating whether or not the email reply reminder process has been enabled.

7. The method of claim 6, wherein the reply information supplied to the popup menu by the sender consists of the reply reminder process indicator, the date and time of day, the frequency, and the notification indicator.

8. The method of claim 6, wherein the reply reminder process indicator supplied to the popup menu by the sender indicates that the email reply reminder process has been enabled, and wherein the data record further comprises the reply reminder process indicator which indicates that the email reply reminder process has been enabled.

9. The method of claim 8, wherein the data record consists of the reply reminder process indicator, the date and time of day, the frequency, and the notification indicator.

10. The method of claim 1, wherein the popup menu comprises icons enabling the sender to submit, cancel, or change the reply information supplied to the popup menu by the sender.

11. A computer program product, comprising a non-transitory computer readable storage medium having instructions stored therein, said instructions configured to be executed by a processor of a data processing system to implement a method for notifying a recipient of an electronic message of message reply requirements, said method comprising:

in response to an activation of an email reply reminder process, displaying a popup menu on a display of a data processing system;

receiving reply information supplied to the popup menu by the sender in response to the popup menu, wherein the reply information is related to a reply by the recipient to the message, wherein the reply information supplied to the popup menu by the sender comprises a date and time of day to send a first reply reminder message to the recipient, a frequency consisting of a constant time interval between successive reply reminder messages sent to the recipient, and a notification indicator indicating whether or not to notify the sender each time a reply reminder message of the successive reply reminder messages is sent to the recipient, and wherein the successive reply reminder messages consist of the first reply reminder message and a plurality of additional reply reminder messages;

generating, from the supplied reply information, a data record comprising the date and time of day, the frequency, and the notification indicator;

attaching the data record to the electronic message;

transmitting the electronic message having the attached data record to the recipient;

monitoring whether the sender has received a response, from the recipient, to the transmitted electronic message;

ascertaining from said monitoring that the sender has not received said response to the electronic message from the recipient; and

in response to said ascertaining, sending the first reply reminder message to the recipient at the date and time of day.

12. The computer program product of claim 11, wherein said transmitting the electronic message comprises transmitting a selected date and time to respond along with the electronic message having the attached data record, and wherein said method further comprises:

determining from said monitoring that the sender has not received said response to the electronic message from the recipient by the selected date and time to respond; and

in response to said determining from said monitoring that a response to the electronic message has not been received by the sender from the recipient by the selected date and time to respond, terminating said monitoring.

13. The computer program product of claim 12, wherein the method further comprises:

after said sending the first reply reminder message to the recipient, said processor periodically sending the additional reply reminder messages to the recipient at the frequency until said monitoring determines that the sender has received said response to the electronic message from the recipient.

14. The computer program product of claim 13, wherein the method further comprises:

after each reply reminder message of the successive reply reminder messages has been sent to the recipient, said processor computing a count of a total number of said successive reply reminder messages that have been sent to the recipient.

15. The computer program product of claim 13, wherein the notification indicator indicates that the sender is to be notified each time a reply reminder message of the successive reply reminder messages is sent to the recipient, and wherein the method further comprises:

said processor notifying the sender each time a reply reminder message of the successive reply reminder messages is sent to the recipient.

16. The computer program product of claim 11, wherein the reply information supplied to the popup menu by the sender further comprises a reply reminder process indicator indicating whether or not the email reply reminder process has been enabled.

17. The computer program product of claim 16, wherein the reply information supplied to the popup menu by the sender consists of the reply reminder process indicator, the date and time of day, the frequency, and the notification indicator.

18. The computer program product of claim 16, wherein the reply reminder process indicator supplied to the popup menu by the sender indicates that the email reply reminder process has been enabled, and wherein the data record further comprises the reply reminder process indicator which indicates that the email reply reminder process has been enabled.

19. The computer program product of claim 18, wherein the data record consists of the reply reminder process indicator, the date and time of day, the frequency, and the notification indicator.

20. The computer program product of claim 11, wherein the popup menu comprises icons enabling the sender to submit, cancel, or change the reply information supplied to the popup menu by the sender.

21. A data processing system comprising a processor and a computer readable memory unit coupled to the processor, said memory unit containing instructions configured to be executed by the processor to implement a method for notifying a recipient of an electronic message of message reply requirements, said method comprising:

in response to an activation of an email reply reminder process, displaying a popup menu on a display of a data processing system;

receiving reply information supplied to the popup menu by the sender in response to the popup menu, wherein the reply information is related to a reply by the recipient to the message, wherein the reply information supplied to the popup menu by the sender comprises a date and time of day to send a first reply reminder message to the recipient, a frequency consisting of a constant time interval between successive reply reminder messages sent to the recipient, and a notification indicator indicating whether or not to notify the sender each time a reply reminder message of the successive reply reminder messages is sent to the recipient, and wherein the successive reply reminder messages consist of the first reply reminder message and a plurality of additional reply reminder messages;

generating, from the supplied reply information, a data record comprising the date and time of day, the frequency, and the notification indicator;

attaching the data record to the electronic message;

transmitting the electronic message having the attached data record to the recipient;

monitoring whether the sender has received a response, from the recipient, to the transmitted electronic message;

ascertaining from said monitoring that the sender has not received said response to the electronic message from the recipient; and

in response to said ascertaining, sending the first reply reminder message to the recipient at the date and time of day.

22. The system of claim 21, wherein said transmitting the electronic message comprises transmitting a selected date and time to respond along with the electronic message having the attached data record, and wherein said method further comprises:

determining from said monitoring that the sender has not received said response to the electronic message from the recipient by the selected date and time to respond; and

in response to said determining from said monitoring that a response to the electronic message has not been received by the sender from the recipient by the selected date and time to respond, terminating said monitoring.

23. The system of claim 22, wherein the method further comprises:

after said sending the first reply reminder message to the recipient, said processor periodically sending the additional reply reminder messages to the recipient at the frequency until said monitoring determines that the sender has received said response to the electronic message from the recipient.

24. The system of claim 23, wherein the method further comprises:

after each reply reminder message of the successive reply reminder messages has been sent to the recipient, said processor computing a count of a total number of said successive reply reminder messages that have been sent to the recipient.

25. The system of claim 23, wherein the notification indicator indicates that the sender is to be notified each time a reply reminder message of the successive reply reminder messages is sent to the recipient, and wherein the method further comprises:

said processor notifying the sender each time a reply reminder message of the successive reply reminder messages is sent to the recipient.

26. The system of claim 21, wherein the reply information supplied to the popup menu by the sender further comprises a reply reminder process indicator indicating whether or not the email reply reminder process has been enabled.

27. The system of claim 26, wherein the reply information supplied to the popup menu by the sender consists of the reply reminder process indicator, the date and time of day, the frequency, and the notification indicator.

28. The system of claim 26, wherein the reply reminder process indicator supplied to the popup menu by the sender indicates that the email reply reminder process has been enabled, and wherein the data record further comprises the reply reminder process indicator which indicates that the email reply reminder process has been enabled.

29. The system of claim 28, wherein the data record consists of the reply reminder process indicator, the date and time of day, the frequency, and the notification indicator.

30. The system of claim 21, wherein the popup menu comprises icons enabling the sender to submit, cancel, or change the reply information supplied to the popup menu by the sender.