System and method for voice help on a topic the user selects at the device, or to correct an error at a multi-function peripheral (MFP)

• US 7,812,989 B2
• Filed: 09/29/2006
• Issued: 10/12/2010
• Est. Priority Date: 09/29/2006
• Status: Active Grant

• Current Assignee: HP Printing Korea Co., Ltd. (HP Inc.)
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: Corona, Fatima, Dantwala, Nehal
• Primary Examiner(s): Tran; Douglas Q
• Application Number:
  US11/540,283
• Publication Number:
  US 20080079981A1
• Time in Patent Office: 1,474 Days
• Field of Search: 358/1.1, 358/1.13, 358/1.14, 358/1.15
• US Class Current: 358/1.15
• CPC Class Codes: G03G 15/5016 User-machine interface; Display panels; Control console

Abstract

A method of providing voice help at a multi-function peripheral (MFP) device is disclosed. In one embodiment, the method comprises receiving, at an MFP device, a help request for a task, associated with the use of the MFP device, from a user and providing, at the MFP device, the user with voice help associated with the task. In one embodiment, the task is associated with a topic that the user selects. In another embodiment, the task is associated with correction of an error detected by the MFP device. One embodiment of the invention would provide the user with more “voice” detailed information than with the current technology. Furthermore, a user can easily access and activate complex features of the MFP device via voice help which have not been possible in conventional printing devices.

Claims

1. A method of providing voice help at a multi-function peripheral (MFP) device, comprising:

receiving, at an MFP device, a help request for a task, associated with the use of the MFP device, from a user; and

providing, at the MFP device, the user with voice help associated with the task,

wherein the task is associated with correction of an error detected by the MFP device, and wherein the method further comprises determining whether the detected error requires professional assistance, before the providing, based on an error code that is stored in the MFP device.

2. The method of claim 1, wherein the task is associated with a topic that the user selects.

3. The method of claim 2, further comprising providing a plurality of voice help topics for the user to select therefrom.

4. The method of claim 1, further comprising automatically determining, at the MFP device, that the detected error requires professional assistance if the code for the detected error belongs to a group of predetermined codes stored in the MFP device.

5. The method of claim 1, further comprising displaying text indicative of the voice help.

33. The method of claim 1, wherein the MFP device is configured to communicate data with at least one of a computing device and another MFP device with the use of a communication protocol.

6. A method of providing voice help at a multi-function peripheral (MFP) device, comprising:

detecting an error at an MFP device;

receiving, at the MFP, a help request to correct the detected error from a user; and

providing, at the MFP device, the user with voice help to correct the detected error

wherein the method further comprises determining whether the detected error requires professional assistance, before the providing, based on an error code that is stored in the MFP device.

7. The method of claim 6, further comprising providing the user with an option to request voice help.

8. The method of claim 6, further comprising automatically determining, at the MFP device, that the detected error requires professional assistance if the code for the detected error belongs to a group of predetermined codes stored in the MFP device.

9. The method of claim 6, further comprising providing additional voice help which further explains the previously provided voice help.

10. The method of claim 6, wherein the voice help includes a plurality of help steps.

11. The method of claim 10, further comprising determining whether a given step has been completed based on a sensor of the MFP device.

12. A method of providing voice help at a multi-function peripheral (MFP) device, comprising:

providing, at an MFP device, a user with a plurality of topics associated with the use of the MFP device;

receiving, at the MFP device, a help request for one of the plurality of topics from the user; and

providing, at the MFP device, the user with voice help for the selected topic,

wherein at least one of the plurality of topics is associated with trouble shooting for the MFP device, and wherein the method further comprises determining whether the trouble shooting requires professional assistance, before the providing, based on an error code that is stored in the MFP device.

13. The method of claim 12, further comprising automatically determining, at the MFP device, that the trouble shooting requires professional assistance if the code for the detected error belongs to a group of predetermined codes stored in the MFP device.

14. The method of claim 12, wherein at least one of the plurality of topics includes at least part of an electronic manual of the MFP device.

15. The method of claim 12, further comprising providing the user with an option to repeat the previously given voice help.

16. The method of claim 12, further comprising providing the user with an option to disable the voice help.

17. A multi-function peripheral (MFP) device, comprising:

an interface configured to receive a help request for a task, associated with the use of the MFP device, from a user;

a memory configured to store a plurality of voice help files;

a controller, being in data communication with the memory, configured to provide the user with voice help associated with the requested task, wherein the task is associated with correction of an error detected by the MFP device, and wherein the controller is further configured to determine whether the detected error requires professional assistance based on an error code that is stored in the memory; and

a speaker configured to output voice signals indicative of the voice help.

18. The device of claim 17, wherein the speaker is a built-in speaker.

19. The device of claim 17, wherein the speaker is an external speaker connected to the MFP device.

20. The device of claim 17, wherein the interface is a control panel of the MFP device.

21. The device of claim 20, wherein the control panel is configured to provide the user with an option to request voice help.

22. The device of claim 21, wherein the control panel includes a display screen having a soft button with which the user can enable voice help.

23. The device of claim 21, wherein the control panel includes a physical button with which the user can enable voice help.

34. The device of claim 17, wherein the MFP device is configured to communicate data with at least one of a computing device and another MFP device with the use of a communication protocol.

24. A multi-function peripheral (MFP) device, comprising:

an interface configured to receive a help request for a task, associated with the use of the MFP device, from a user;

a memory configured to store text files associated with a plurality of voice help procedures;

a controller, being in data communication with the memory, configured to retrieve a text file associated with the requested task, wherein the task is associated with correction of an error detected by the MFP device, and wherein the controller is further configured to determine whether the detected error requires professional assistance based on an error code that is stored in the memory;

a converter configured to convert the retrieved text file to voice signals; and

a speaker configured to output the voice signals.

25. The device of claim 24, wherein the text files are XML based files.

26. The device of claim 24, wherein the memory incorporates the converter.

27. One or more processor-readable storage devices having processor-readable code embodied on the processor-readable storage devices, the processor-readable code for programming one or more processors configured to perform a method of providing voice help at a multi-function peripheral (MFP) device, the method comprising:

receiving, at an MFP device, a help request for a task, associated with the use of the MFP device, from a user; and

providing, at the MFP device, the user with voice help associated with the task, wherein the task is associated with correction of an error detected by the MFP device, and wherein the method further comprises determining whether the detected error requires professional assistance before the providing based on an error code that is stored in the MFP device.

28. A system for providing voice help at a multi-function peripheral (MFP) device, comprising:

means for receiving, at an MFP device, a help request for a task, associated with the use of the MFP device, from a user; and

means for providing, at the MFP device, the user with voice help associated with the task,

wherein the task is associated with correction of an error detected by the MFP device, and wherein the system further comprises means for determining whether the detected error requires professional assistance based on an error code that is stored in the MFP device.

29. A method of providing voice help at a paper copy output device, comprising:

receiving, at a paper copy output device, a help request for a task, associated with the use of the paper copy output device, from a user; and

providing, at the paper copy output device, the user with voice help associated with the requested task, wherein the task is associated with correction of an error detected by the paper copy output device, and wherein the method further comprises determining whether the detected error requires professional assistance before the providing based on an error code that is stored in the paper copy output device.

30. The method of claim 29, wherein the task is associated with a topic that the user selects.

31. The method of claim 29, further comprising automatically determining, at the paper copy output device, that the detected error requires professional assistance if the code for the detected error belongs to a group of predetermined codes stored in the paper copy output device.

32. The method of claim 29, wherein the paper copy output device is one of the following:

a multi-function peripheral (MFP) device, a fax machine, a printer, a copier, a scanner and an all-in-one device.