Method of providing information to a telephony subscriber
DCFirst Claim
1. A method for providing information from a fulfillment center through a wireless network to a wireless telecommunications transmitting and receiving device comprising the steps of:
- receiving a communication from the wireless telecommunications transmitting and receiving device, said communication comprising a specialized access code and initiated through inputting by a customer of said specialized access code into the wireless telecommunications transmitting and receiving device wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character, and wherein the communication further includes information regarding the customer including both customer identification and information beyond customer identification;
directing the communication via the wireless network to the fulfillment center based upon the specialized access code;
providing relevant information from the fulfillment center as a function, at least in part, of the customer identification and information beyond customer identification and further as designated by the specialized access code; and
delivering the relevant information, retrieved based upon, at least in part, the customer identification and information beyond customer identification and the specialized access code, from the fulfillment center to the customer through the wireless telecommunications transmitting and receiving device.
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Accused Products
Abstract
An information fulfillment system and method for providing information to a caller having a wireless communication device. Upon receipt of sensory prompting and manual or automatic input of access codes to the wireless communication device, the caller'"'"'s identity and the input access code are verified. Thereafter, the call is connected through the PWN and along the PSTN to the system messaging or fulfillment center for automatic or live-operator delivery of the requested information. Automatic verification, connection, and billing modification processes are provided for implementation of the system and method.
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Citations
55 Claims
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1. A method for providing information from a fulfillment center through a wireless network to a wireless telecommunications transmitting and receiving device comprising the steps of:
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receiving a communication from the wireless telecommunications transmitting and receiving device, said communication comprising a specialized access code and initiated through inputting by a customer of said specialized access code into the wireless telecommunications transmitting and receiving device wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character, and wherein the communication further includes information regarding the customer including both customer identification and information beyond customer identification; directing the communication via the wireless network to the fulfillment center based upon the specialized access code; providing relevant information from the fulfillment center as a function, at least in part, of the customer identification and information beyond customer identification and further as designated by the specialized access code; and delivering the relevant information, retrieved based upon, at least in part, the customer identification and information beyond customer identification and the specialized access code, from the fulfillment center to the customer through the wireless telecommunications transmitting and receiving device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for providing information from a fulfillment center through a wireless telecommunications network to a customer having a wireless telecommunications transmitting and receiving device comprising the steps of:
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receiving a communication from wireless telecommunications transmitting and receiving device, the communication comprising an access code and initiated through inputting by the customer of the access code into the wireless telecommunications transmitting and receiving device wherein the access code has a fewer number of characters than an ordinary telephone number and wherein the communication comprises, at least in part, information regarding the customer, the information regarding the customer including customer identification and information beyond customer identification; directing the communication via the public wireless telecommunications network to the fulfillment center based upon the access code; providing targeted information from the fulfillment center based at least in part upon the customer identification, the information beyond customer identification and the access code; and delivering the targeted information, retrieved based upon, at least in part, the customer identification and information beyond customer identification and the specialized access code, from the fulfillment center to the customer through the wireless telecommunications transmitting and receiving device. - View Dependent Claims (9)
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10. A method for providing information from a fulfillment center through a wireless telecommunications network to a customer having a wireless telecommunications transmitting and receiving device comprising the steps of:
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receiving a communication from wireless telecommunications transmitting and receiving device, said communication comprising a specialized access code and initiated through inputting by said customer of said specialized access code into the wireless telecommunications transmitting and receiving device, wherein the specialized access code has a fewer number of characters than an ordinary telephone number and comprising a non-alphabetic/non-numeric character as a first character, and wherein the communication comprises, at least in part, information regarding the customer, including both customer identification and information other than customer identification; directing the communication via the wireless telecommunications network toward the fulfillment center based upon the specialized access code; providing relevant information from the fulfillment center, the relevance of the information being determined as a function, at least in part, of the customer identification, information other than customer identification, the specialized access code; and delivering the relevant information, retrieved based upon, at least in part, the customer identification and information beyond customer identification and the specialized access code, from the fulfillment center to the customer through the wireless telecommunications transmitting and receiving device. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44)
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45. A method of providing services to a customer comprising:
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providing access to a fulfillment center via a telecommunications transmitting and receiving device using a specialized access code wherein the specialized access code has a fewer number of characters than an ordinary telephone number and comprising at least one non-alphabetic/non-numeric character; receiving a communication from a telecommunications transmitting and receiving device comprising a specialized access code and information regarding the customer, the information regarding the customer including a customer identifier and at least one of an advertiser identifier or a product identifier; and delivering the services from the fulfillment center to the customer based at least in part on the specialized access code and the information regarding the customer including the customer identifier and the at least one of the advertiser identifier or the product identifier. - View Dependent Claims (46, 47, 48, 49, 50, 51, 52, 54, 55)
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53. The method of claim w45 further comprising delivering the services free of charge to the customer.
Specification