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System and method for detecting combinations of perfomance indicators associated with a root cause

  • US 7,814,369 B2
  • Filed: 06/12/2008
  • Issued: 10/12/2010
  • Est. Priority Date: 06/12/2008
  • Status: Active Grant
First Claim
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1. Method for detecting combinations of performance indicators that are associated with a root cause, the method comprising:

  • storing a plurality of error codes, each representative of at least one performance indicator;

    storing descriptive data associated with each of the plurality of error codes, the descriptive data comprising a plurality of module identifiers where each module identifier of the plurality corresponds to a different one of the plurality of error codes;

    storing a plurality of root causes, each associated with descriptive data that corresponds to the descriptive data of the plurality of error codes;

    identifying error codes from the plurality of error codes that correspond to at least one of the plurality of root causes; and

    analyzing error codes that correspond to at least one root cause of the plurality to determine combinations of performance indicators that are associated with the root cause.

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