Method of and system for returning a consumer product in a retail environment so as to prevent or reduce employee theft, as well as provide greater accountability for returned merchandise in retail store environments

• US 7,815,113 B2
• Filed: 03/29/2007
• Issued: 10/19/2010
• Est. Priority Date: 11/24/2000
• Status: Expired due to Fees

• Current Assignee: Metrologic Instruments Incorporated (Honeywell International Inc.)
• Original Assignee: Metrologic Instruments Incorporated (Honeywell International Inc.)
• Inventors: Zhu, Xiaoxun, Knowles, C. Harry, Good, Timothy, Furlong, John
• Primary Examiner(s): Kim; Ahshik
• Application Number:
  US11/729,954
• Publication Number:
  US 20070233572A1
• Time in Patent Office: 1,300 Days
• Field of Search: 235/383, 235/462.01, 235/462.09, 235/494
• US Class Current: 235/383
• CPC Class Codes: G06K 2207/1012 Special detection of object
• CPC Class Codes: G06K 7/10693 for omnidirectional scanning
• CPC Class Codes: G06K 7/10712 Fixed beam scanning
• CPC Class Codes: G06K 7/10722 Photodetector array or CCD scanning
• CPC Class Codes: G06K 7/10732 Light sources
• CPC Class Codes: G06K 7/10851 Circuits for pulse shaping, amplifying, eliminating noise signals, checking the function of the sensing device basic electronic circuitry H03
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/203 Inventory monitoring
• CPC Class Codes: G06Q 20/208 Input by product or record sensing, e.g. weighing or scanner processing
• CPC Class Codes: G06Q 20/209 Specified transaction journal output feature, e.g. printed receipt or voice output
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06V 10/141 Control of illumination

Abstract

A method of and system for returning a consumer product in a retail environment and preventing or reducing employee theft of returned merchandise in retail store environments and providing greater accountability for returned merchandise in retail store environments. The method comprises providing an image capturing and processing system at the retail environment, including a system housing having an imaging window and generating and projecting a field of view through the imaging window, and into a 3D imaging volume definable relative to the imaging window. The digital image capturing and processing system produces one or more digital images of consumer goods (i.e. products) passing within the 3D imaging volume. Identification (ID) data for the consumer returning the purchased goods is entered into a host system connected to the digital image capturing and processing system, as well as identification data for the employee to whom the goods are being returned. The digital image capturing engine captures one or more digital images of returned products and these digital images are provided to the host system. The host system generates an electronic document containing identification data for the customer and employee along with the one or more digital images of the returned product or merchandise. The electronic document is then transmitted from the host system to a database server associated with the retail store environment, for storage and subsequent processing. By virtue of the present invention, it is now possible to prevent or reduce employee theft of returned merchandise in retail store environments and provide greater accountability for returned merchandise in such store environments.

Claims

1. A method of returning a consumer products purchased in a retail environment and preventing or reducing employee theft of returned consumer products, said method comprising the steps of:

(1) installing a digital image capturing and processing system at a point of sale (POS) station in said retail environment, including a housing having an imaging window and generating and projecting a field of view through said imaging window, and into a 3D imaging volume definable relative to said imaging window, for producing digital images of each said consumer product within said 3D imaging volume, and capable of processing said digital images and reading code symbols applied to each said consumer product; and

(2) providing a host system, in communication with said digital image capturing and processing system;

(3) identifying said consumer products to be purchased by moving each said consumer product through said 3D imaging volume to read a code symbol on said consumer product, produce symbol character data for each read code symbol on each said consumer product, and transmit said symbol character data to said host system and identify said purchased consumer product;

(4) entering into the host system, identification (ID) data for the consumer returning the purchased consumer products and also identification (ID) data for the employee to whom the purchased consumer products are being returned to said retail environment;

(5) identifying each said purchased consumer product to be returned to said retail environment by using said digital image capturing and processing system to capture one or more digital images of each said purchased consumer product being returned to said retail environment, and producing said one or more captured digital images of each said returned consumer product to said retail environment;

(6) generating at said host system, an electronic document containing information including the customer'"'"'s ID data and the employee'"'"'s ID data along with said one or more digital images of each returned consumer product; and

(7) transmitting said electronic document from said host system to a database server associated with said retail store environment, for storage and subsequent processing to prevent or reduce employee theft of returned consumer products in said retail environment.

2. A method of returning consumer products in a retail environment and preventing or reducing employee theft of returned consumer products, said method comprising the steps of:

(1) providing a digital image capturing and processing system available at said retail environment, including a housing having an imaging window and generating and projecting a field of view through said imaging window, and into a 3D imaging volume definable relative to said imaging window, for producing digital images of said consumer products within said 3D imaging volume; and

(2) providing a host system, in communication with said digital image capturing and processing system;

(3) entering into said host system, identification (ID) data for the consumer returning purchased consumer products and also identification (ID) data for the employee to whom the purchased consumer products are being returned;

(4) using said digital image capturing and processing system to capture one or more digital images of returned consumer products, and providing said one or more captured digital images thereof to said host system;

(5) generating at said host system, an electronic document containing information including the customer'"'"'s ID data and the employee'"'"'s ID data, along with said one or more digital images of the returned consumer products; and

(6) and transmitting said electronic document from said host system to a database server associated with said retail store environment, for storage and subsequent processing;

wherein said digital image capturing and processing system comprises an omni-directional image capture and processing system including a plurality of coplanar illumination and imaging stations, for generating and projecting a complex of coplanar illumination and imaging planes through said imaging window, and into said 3D imaging volume definable relative to said imaging window, for supporting imaging of consumer products passing through said 3D imaging volume, by producing digital images of consumer products within said 3D imaging volume.

3. The method of claim 2, wherein said database server is associated with an enterprise resource planning (ERP) or inventory system of the retailer maintaining said retail store environment.

4. The method of claim 2, wherein the step of entering said ID data for the consumer returning the purchased consumer products, comprises reading a bar code symbol on the consumer'"'"'s drivers license.

5. The method of claim 4, wherein said bar code symbol is a PDF type bar code symbol encoding said ID data for said consumer.

6. The method of claim 3, wherein the step of entering said ID data for the employee to whom said purchased consumer products are being returned comprises reading a bar code symbol on the employee'"'"'s identification card.

7. The method of claim 6, wherein said bar code symbol is a PDF type bar code symbol encoding said ID data for said employee.

8. The method of claim 3, wherein said electronic document is formatted in portable document format (pdf).

9. A system for returning consumer products in a retail environment and preventing or reducing employee theft of returned consumer products in said retail environment, said system comprising:

a digital image capturing and processing system installed at a point of sale (POS) station in said retail environment, including a housing having an imaging window and generating and projecting a field of view through said imaging window, and into a 3D imaging volume definable relative to said imaging window, for producing digital images of said consumer products within said 3D imaging volume; and

a host system, in communication with said digital image capturing and processing system;

wherein said digital image capturing and processing system is used to identify consumer products to be purchased by capturing and processing one or more digital images of each said consumer product so as to read a code symbol on each said consumer product being purchased;

wherein an identification (ID) data for the consumer returning the purchased consumer products is entered into said host system, and also identification (ID) data for the employee to whom the consumer products are being returned is entered into said host system;

wherein said digital image capturing and processing system is also used identify each purchased consumer product to be returned to said retail environment by capturing one or more digital images of the returned consumer product, and providing said one or more captured digital images to said host system, and said host system generating an electronic document containing information including the customer'"'"'s ID data and the employee'"'"'s ID data, along with said one or more digital images of each returned consumer product; and

wherein said electronic document is transmitted from said host system to a database server associated with said retail store environment, for storage and subsequent processing to prevent or reduce employee theft of returned consumer products in said retail environment.

10. A system for returning consumer products in a retail environment and preventing or reducing employee theft of returned consumer products in said retail environment, said system comprising:

a digital image capturing and processing system available at said retail environment, and including a housing having an imaging window and generating and projecting a field of view through said imaging window, and into a 3D imaging volume definable relative to said imaging window, for producing digital images of consumer products within said 3D imaging volume; and

a host system, in communication with said digital image capturing and processing system;

wherein an identification (ID) data for the consumer returning the purchased consumer products is entered into said host system, and also identification (ID) data of the employee to whom the purchased consumer products are being returned is entered into said host system;

wherein said digital image capturing and processing system is used to capture one or more digital images of returned consumer products, and produce said one or more captured digital images thereof to said host system, and said host system generates an electronic document containing information including the customer'"'"'s ID data and the employee'"'"'s ID data, along with said one or more digital images of each returned consumer product; and

wherein said electronic document is transmitted from said host system to a database server associated with said retail store environment, for storage and subsequent processing;

wherein said digital image capturing and processing system comprises an omni-directional image capture and processing system including a plurality of coplanar illumination and imaging stations, for generating and projecting a complex of coplanar illumination and imaging planes through said imaging window, and into said 3D imaging volume definable relative to said imaging window, for supporting imaging of consumer products passing through said 3D imaging volume, by producing digital images of consumer products within said 3D imaging volume.

11. The system of claim 10, wherein said database server is associated with an enterprise resource planning (ERP) or inventory system of the retailer maintaining said retail store environment.

12. The system of claim 10, wherein entering said ID data for the consumer returning the purchased consumer products comprises reading a bar code symbol on the consumer'"'"'s drivers license.

13. The system of claim 12, wherein said bar code symbol is a PDF type bar code symbol encoding said ID data for said consumer.

14. The system of claim 10, wherein the step of entering said ID data for the employee to whom the purchased consumer products are being returned comprises reading a bar code symbol on the employee'"'"'s identification card.

15. The system of claim 14, wherein said bar code symbol is a PDF type bar code symbol encoding said ID data for said employee.

16. The system of claim 10, wherein said electronic document is formatted in portable document format (pdf).

17. A method of providing greater accountability for returned consumer products in a retail environment, said method comprising the steps of:

(1) providing a digital image capturing and processing system available at said retail environment, including a housing having an imaging window and generating and projecting a field of view through said imaging window, and into a 3D imaging volume definable relative to said imaging window, for producing digital images of consumer products within said 3D imaging volume; and

(2) providing a host system, in communication with said digital image capturing and processing system;

(3) identifying each said consumer product to be purchased by moving said consumer product through said 3D imaging volume to read one or more code symbols on said consumer product, produce symbol character data for each read code symbol on each said consumer product, and transmit said symbol character data to said host system and identify said purchased consumer product;

(3) entering into the host system, identification (ID) data for the consumer returning the purchased consumer products and also an ID for the employee to whom the purchased consumer products are being returned;

(4) using said digital image capturing and processing system to identify purchased consumer products being returned to said retail environment by capturing one or more digital images of each returned consumer product, and producing said one or more captured digital images thereof to said host system;

(5) generating at said host system, an electronic document containing said ID data for the customer and the employee, along with said one or more digital images of each returned consumer product; and

(6) transmitting said electronic document from said host system to a database server associated with said retail environment, for storage and subsequent processing to prevent or reduce employee theft of returned consumer products in said retail environment.

18. A method of providing greater accountability for returned consumer products in a retail environment, said method comprising the steps of:

(1) providing a digital image capturing and processing system available at said retail environment, including a housing having an imaging window and generating and projecting a field of view through said imaging window, and into a 3D imaging volume definable relative to said imaging window, for producing digital images of purchased consumer products within said 3D imaging volume; and

(2) providing a host system, in communication with said digital image capturing and processing system;

(3) entering into the host system, identification (ID) data for the consumer returning the purchased consumer products and also an ID of the employee to whom the purchased consumer products are being returned;

(4) using said digital image capturing and processing system to capture one or more digital images of each returned consumer product, and producing said one or more captured digital images to said host system;

(5) generating at said host system, an electronic document containing said ID data for the customer and the employee, along with said one or more digital images of each returned consumer product; and

(6) and transmitting said electronic document from said host system to a database server associated with said retail store environment, for storage and subsequent processing;

wherein said image capturing and processing system comprises an omni-directional image capture and processing system including a plurality of coplanar illumination and imaging stations, for generating and projecting a complex of coplanar illumination and imaging planes through said imaging window, and into said 3D imaging volume definable relative to said imaging window, for supporting imaging of purchased consumer products passing through said 3D imaging volume, and producing digital images of purchased consumer products within said 3D imaging volume.

19. The method of claim 18, wherein said database server is associated with an enterprise resource planning (ERP) or inventory system of the retailer maintaining said retail store environment.

20. The method of claim 18, wherein the step of entering said ID data for the consumer returning the purchased consumer products comprises reading a bar code symbol on the consumer'"'"'s drivers license.

21. The method of claim 20, wherein said bar code symbol is a PDF type bar code symbol encoding said ID data for said consumer.

22. The method of claim 18, wherein the step of entering said ID data for the employee to whom the purchased consumer products are being returned comprises reading a bar code symbol on the employee'"'"'s identification card.

23. The method of claim 22, wherein said bar code symbol is a PDF type bar code symbol encoding said ID data for said employee.

24. The method of claim 18, wherein said electronic document is formatted in portable document format (pdf).

25. A system for providing greater accountability for returned consumer products in a retail environment, said system comprising:

a digital image capturing and processing system installed at said retail environment, including a housing having an imaging window and generating and projecting a field of view through said imaging window, and into a 3D imaging volume definable relative to said imaging window, for producing digital images of consumer products within said 3D imaging volume; and

a host system, in communication with said digital image capturing and processing system;

wherein said digital image capturing and processing system is used to identify consumer products to be purchased by capturing and processing one or more digital images of said consumer products so as to read a code symbol on each said consumer product during purchasing;

wherein identification (ID) data for the consumer returning the purchased consumer products is entered into said host system, and also identification (ID) data for the employee to whom the consumer products are being returned is entered into said host system;

wherein said digital image capturing and processing system is also used to identify purchased consumer products being returned to said retail environment by capturing one or more digital images of each returned consumer product moved through said 3D imaging volume, and providing said one or more captured digital images thereof to said host system, and said host system generating an electronic document containing information including said ID data for the customer and the employee, along with said one or more digital images of the returned consumer products; and

wherein said electronic document is transmitted from said host system to a database server associated with said retail environment, for storage and subsequent processing to prevent or reduce employee theft of returned consumer products in said retail environment.

26. A system for providing greater accountability for returned consumer products in retail store environments, said system comprising:

a digital image capturing and processing system installed at said retail environment, including a housing having an imaging window and generating and projecting a field of view through said imaging window, and into a 3D imaging volume definable relative to said imaging window, for producing digital images of consumer products within said 3D imaging volume; and

a host system, in communication with said digital image capturing and processing system;

wherein identification (ID) data for the consumer returning the purchased consumer products is entered into said host system, and also identification (ID) data for the employee to whom the purchased consumer products are being returned is entered into said host system;

wherein said digital image capturing and processing system is used to capture one or more digital images of each returned consumer product, and produce said one or more captured digital images to said host system, and said host system generates an electronic document containing information including said ID data for the customer and the employee, along with said one or more digital images of the returned consumer products; and

wherein said electronic document is transmitted from said host system to a database server associated with said retail store environment, for storage and subsequent processing;

wherein said image capturing and processing system comprises an omni-directional image capture and processing system including a plurality of coplanar illumination and imaging stations, for generating and projecting a complex of coplanar illumination and imaging planes through said imaging window, and into said 3D imaging volume definable relative to said imaging window, for supporting imaging of consumer products passing through said 3D imaging volume, and producing digital images of consumer products within said 3D imaging volume.

27. The system of claim 26, wherein said database server is associated with an enterprise resource planning (ERP) or inventory system of the retailer maintaining said retail store environment.

28. The system of claim 26, wherein entering said ID data for the consumer returning the purchased consumer products comprises reading a bar code symbol on the consumer'"'"'s drivers license.

29. The system of claim 28, wherein said bar code symbol is a PDF type bar code symbol encoding said ID data for said consumer.

30. The system of claim 28, wherein entering said ID data for the employee to whom the consumer products are being returned comprises reading a bar code symbol on the employee'"'"'s identification card.

31. The system of claim 30, wherein said bar code symbol is a PDF type bar code symbol encoding said ID data for said employee.

32. The system of claim 30, wherein said electronic document is formatted in portable document format (pdf).