Method and apparatus for providing automated diagnostics of networks using multiple virtual circuits
First Claim
1. A method for automatically diagnosing a problem in a network having a plurality of virtual circuits, comprising:
- receiving a ticket indicating a problem;
determining by a processor if said problem is associated with a configuration mismatch, wherein said determining if said problem is associated with said configuration mismatch comprises;
collecting configuration information from at least one router in said network;
retrieving configuration information associated with said at least one router from a database; and
determining if said configuration information collected from said at least one router matches said configuration information retrieved from said database;
determining if said problem is associated with at least one physical channel supporting said plurality of virtual circuits;
verifying status of each of said plurality of virtual circuits if said problem is not associated with said configuration mismatch or said at least one physical channel; and
reporting a result of verifying said status of each of said plurality of virtual circuits.
1 Assignment
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Accused Products
Abstract
A method and system for providing automated diagnostics of networks using multiple virtual circuits are disclosed. For example, the method receives a ticket indicating a problem. The method then determines if the problem is associated with a configuration mismatch and determines if the problem is associated with at least one physical channel supporting a plurality of virtual circuits. The method then verifies status of each of the plurality of virtual circuits if the problem is not associated with the configuration mismatch or the at least one physical channel. The method then reports a result of verifying the status of each of the plurality of virtual circuits.
9 Citations
17 Claims
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1. A method for automatically diagnosing a problem in a network having a plurality of virtual circuits, comprising:
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receiving a ticket indicating a problem; determining by a processor if said problem is associated with a configuration mismatch, wherein said determining if said problem is associated with said configuration mismatch comprises; collecting configuration information from at least one router in said network; retrieving configuration information associated with said at least one router from a database; and determining if said configuration information collected from said at least one router matches said configuration information retrieved from said database; determining if said problem is associated with at least one physical channel supporting said plurality of virtual circuits; verifying status of each of said plurality of virtual circuits if said problem is not associated with said configuration mismatch or said at least one physical channel; and reporting a result of verifying said status of each of said plurality of virtual circuits. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A non transitory computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform steps of method for automatically diagnosing a problem in a network having a plurality of virtual circuits, comprising:
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receiving a ticket indicating a problem;
determining if said problem is associated with a configuration mismatch, wherein said determining if said problem is associated with said configuration mismatch comprises;collecting configuration information from at least one router in said network; retrieving configuration information associated with said at least one router from a database; and determining if said configuration information collected from said at least one router matches said configuration information retrieved from said database; determining if said problem is associated with at least one physical channel supporting said plurality of virtual circuits; verifying status of each of said plurality of virtual circuits if said problem is not associated with said configuration mismatch or said at least one physical channel; and reporting a result of verifying said status of each of said plurality of virtual circuits. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. An apparatus for automatically diagnosing a problem in a network having a plurality of virtual circuits, comprising:
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means for receiving a ticket indicating a problem; means for determining if said problem is associated with a configuration mismatch, wherein said means for determining if said problem is associated with a configuration mismatch collects configuration information from at least one router in said network, retrieves configuration information associated with said at least one router from a database, and determines if said configuration information collected from said at least one router matches said configuration information retrieved from said database; means for determining if said problem is associated with at least one physical channel supporting said plurality of virtual circuits; means for verifying status of each of said plurality of virtual circuits if said problem is not associated with said configuration mismatch or said at least one physical channel; and means for reporting a result of verifying said status of each of said plurality of virtual circuits. - View Dependent Claims (16, 17)
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Specification