System for identifying non-impacted and potentially disaster impacted people and communicating with them to gather impacted status

• US 7,817,982 B1
• Filed: 06/30/2006
• Issued: 10/19/2010
• Est. Priority Date: 06/30/2006
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Wang, Dongliang, Overmyer, D. Michael, Neff, Frederick C., Doshi, Brijen, Chu, Christopher
• Primary Examiner(s): RAMPURIA, SHARAD K
• Application Number:
  US11/480,244
• Time in Patent Office: 1,572 Days
• Field of Search: 4554041-4042, 455/521, 379/45
• US Class Current: 455/404.1
• CPC Class Codes: G08B 27/006 with transmission via telephone network

Abstract

The present invention provides methods and systems for determining the status and/or extent of damage caused by a disaster. More specifically, a disaster status system (DSS) is used to create a backup communication network, in the event that the primary communication network has been damaged, to locate and/or contact users that may be in or around a disaster-affected area.

Claims

1. A method of responding to a disaster, comprising:

identifying an area affected by a disaster;

generating a backup communication network for at least a portion of the affected area in response to the disaster;

locating locally impacted users that are one of in and adjacent to the affected area; and

attempting to contact the located locally impacted users via the backup communication network to gather status information for at least some of the locally impacted users, wherein a server determines an order for initiating contacts with the locally impacted users via the backup communication network based on the status of the locally impacted users, wherein, at least based on bandwidth availability, one or more locally impacted users are restricted from initiating a communication via the backup communication network.

2. The method of claim 1, wherein the status of a locally impacted user includes one or more of checked-in, non-checked-in, mental health information, location, and emergency situation, and wherein attempting further comprises:

determining, by the server, which of the located locally impacted users has been assigned a state of non-checked-in to report a status; and

attempting to contact the locally impacted users that have not yet checked-in to report a status prior to initiating a communication to a locally impacted user that has checked-in.

3. The method of claim 1, wherein generating the backup communication network comprises:

equipping users with communication devices that are capable of communicating via the backup network prior to the occurrence of a disaster;

moving communication equipment proximate to the affected area; and

connecting with the locally impacted user having the communication device via the communication equipment.

4. The method of claim 1, wherein the users are located by at least one of Global Positioning Systems (GPS) and cellular location techniques.

5. The method of claim 1, further comprising:

determining that a locally impacted user associated with the affected area has not been contacted;

continuing to attempt to contact the locally impacted user associated with the affected area until the user has been contacted; and

after the locally impacted user associated with the affected area has been contacted, changing the status of the locally impacted user associated with the affected area to checked-in thereby changing a priority with which communications will be initiated from the server to the locally impacted user associated with the affected area.

6. The method of claim 1, further comprising:

contacting a locally impacted user in the affected area;

recovering affected area status information from the locally impacted user; and

updating records of the status of the affected area with the status information provided by the locally impacted user.

7. The method of claim 1, further comprising:

compiling a status of the affected area from information received from a number of locally impacted users that have been contacted;

automatically generating a message at the server for a locally impacted user associated with the affected area, the automatically generated message including at least a part of the complied status of the affected area and further including instructions for responding to the disaster;

initiating contact, by the server, with the locally impacted user associated with the affected area via the backup communication network; and

conveying, by the server, the message to the locally impacted user associated with the affected area.

8. The method of claim 7, wherein the message generated for the locally impacted user associated with the affected area is substantially unique to the locally impacted user and is based on the user'"'"'s predefined preferences.

9. The method of claim 7, further comprising:

determining the backup communication network has sufficient bandwidth available to allow at least one locally impacted user to initiate a communication via the backup communication network;

determining the contacted locally impacted user has at least one contact that they would like to speak to;

initiating, by the server, a communication with the at least one contact on behalf of the locally impacted user;

connecting the server with the at least one contact; and

thereafter, connecting the locally impacted user with the at least one contact via the server and the backup communication network.

10. A computer comprising physical memory that includes processor-executable instructions stored thereon which are operable to perform, when executed by a processor, the method of claim 1.

12. The system of claim 10, wherein the server is further operable to determine which locally impacted users associated with the located communication devices have not yet checked-in to report a status and attempt to contact the locally impacted users that have not yet checked-in to report a status via the backup communication network.

14. The system of claim 10, wherein the backup communication network comprises a mobile radio signal generator that is moved within proximity of the affected area and used to generate signals that can be utilized by the server to communicate with the at least one communication device.

15. The system of claim 10, further comprising a Global Positioning System (GPS), wherein at least some of the communication devices are equipped with a GPS receiver that can be used in connection with the GPS system by the server to substantially determine the location of the communication devices.

16. The system of claim 10, wherein the server is further operable to contact the locally impacted user, recover status information related to the affected area, and update records of the status of the affected area with the status information provided by the locally impacted user.

17. The system of claim 10, wherein the server is further operable to compile a status of the affected area from information received from a number of locally impacted users that have been contacted, automatically generate a message for a locally impacted user associated with the affected, the message including instructions for responding to the disaster that are specific to a known location of the locally impacted user and being one of a plurality of automated sample dialogs, the server being further operable to contact, via the backup communication network, the locally impacted user associated with the affected area, and convey the message to the locally impacted user associated with the affected area.

18. The system of claim 17, wherein the message generated for the locally impacted user associated with the affected area is substantially unique to the locally impacted user and is based on the user'"'"'s predefined preferences.

19. The system of claim 17, wherein the server is further operable to determine the backup network has an adequate amount of bandwidth available to allow at least one locally impacted and contacted user who is not otherwise allowed to initiate communications via the backup communication network to initiate a communication via the backup communication network, determine the contacted locally impacted user has at least one contact that they would like to speak to, and connect the locally impacted user with the at least one contact via the backup network.

20. The system of claim 17, wherein the server is further operable to determine resources that should be employed in the disaster affected area based on the compiled status of the affected area.

11. A system for responding to a disaster, comprising:

a plurality of communication devices each associated with a locally impacted user located proximate to an area affected by a disaster;

a server operable to identify the area affected by a disaster and locate at least some of the plurality of communication devices; and

a backup communication network generated in response to a primary communication network being at least partially affected by the disaster, the backup communication network providing communication capabilities between the server and at least some of the plurality of communication devices, wherein the server determines an order for initiating contacts with the communication devices via the backup communication network based on a status of the users, wherein, at least based on bandwidth availability, one or more communication devices are restricted by the server from initiating a communication via the backup communication network.

13. The system of claim 11, wherein the server is further operable to continue attempts of contact via the backup communication network with the users that have not yet checked-in until the users are contacted, wherein the attempts of contact with the users that have not yet checked-in is performed before attempts of contact with user that have checked-in.

21. A method of generating impacted area status, comprising:

identifying an area affected by a disaster;

generating a backup communication network for at least a portion of the affected area in response to the disaster;

contacting a locally impacted user via the backup communication network;

receiving information relating to the area affected by the disaster from the locally impacted user; and

adding the locally impacted user to a list of contacted users, wherein locally impacted users on the list of contacted users are at least one of (i) at least based on bandwidth availability, restricted from initiating contacts via the backup communication network and (ii) subsequently contacted only after communication attempts with non-contacted users have failed.

22. The method of claim 21, further comprising:

generating an initial disaster response plan;

analyzing the received information from the locally impacted user; and

updating the initial disaster response plan based on the information provided by the locally impacted user.

23. The method of claim 22, wherein the initial disaster response plan includes a predetermined communication that is transmitted to locally impacted users, and wherein the updated version of the disaster response plan includes a communication that differs from the predetermined communication.

24. The method of claim 23, wherein the communication of the updated version of the disaster response plan comprises a message to locally impacted users that is customized for the locally impacted user based on at least one of the user'"'"'s location, user'"'"'s status, and user'"'"'s preferences, the method further comprising transmitting the updated version of the disaster response plan to the users on the list of contacted users at substantially the same time.