Service assurance automation access diagnostics
First Claim
1. A method based on codified rules for automatically isolating failures in segments of a virtual private network (VPN) access path comprising:
- receiving an indication of a failure in a rules based process automation (RBPA) program that is separate from the VPN access path;
determining, based on codified rules associated with the RBPA program, equipment associated with the failure including customer premises equipment (CPE), local exchange carrier equipment, and network provider equipment including VPN core access point equipment to a VPN core that are used on segments of the VPN access path;
gathering information related to the determined equipment used on the segments of the VPN access path, including support of automated diagnostic procedures and communication protocols used;
running a loop-back test on a selected segment of the VPN access path initiated by a request of the RBPA program to a centralized test platform which connects to the VPN access path;
determining status including results of the loop-back test, a link status, a line protocol status, and an existing loop status;
running additional selected tests based on the codified rules and the status; and
isolating the failure to the local exchange carrier equipment, the CPE, or the network provider equipment.
1 Assignment
0 Petitions
Accused Products
Abstract
A business process automation system architecture is used to isolate problems in a virtual private network access network. Codified rules and a rules based program are used to determine all equipment from a customer premises equipment to a VPN core access point equipment on a VPN access path and that is associated with a failure. The codified rules also govern the gathering of information on the equipment including determining whether the equipment supports automated diagnostics and the communication protocols used. Extended PING testing is done on the equipment and a status of the extended PING test, link status, line protocol status, and existing loop status is determined. Further testing is automatically run based on the codified rules and the status. The failure is then isolated to the CPE, a local exchange carrier, or a network provider.
25 Citations
20 Claims
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1. A method based on codified rules for automatically isolating failures in segments of a virtual private network (VPN) access path comprising:
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receiving an indication of a failure in a rules based process automation (RBPA) program that is separate from the VPN access path; determining, based on codified rules associated with the RBPA program, equipment associated with the failure including customer premises equipment (CPE), local exchange carrier equipment, and network provider equipment including VPN core access point equipment to a VPN core that are used on segments of the VPN access path; gathering information related to the determined equipment used on the segments of the VPN access path, including support of automated diagnostic procedures and communication protocols used; running a loop-back test on a selected segment of the VPN access path initiated by a request of the RBPA program to a centralized test platform which connects to the VPN access path; determining status including results of the loop-back test, a link status, a line protocol status, and an existing loop status; running additional selected tests based on the codified rules and the status; and isolating the failure to the local exchange carrier equipment, the CPE, or the network provider equipment. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer system for automatically isolating failures in segments of a virtual private network (VPN) access path using an automatic diagnostic program comprising:
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means for receiving an indication of a failure in a rules based process automation (RBPA) program that is separate from the VPN access path; a memory containing codified rules and the RBPA program for running automatic diagnostic procedures associated with the failure; means for determining, based on the codified rules, equipment associated with the failure including customer premises equipment (CPE), local exchange carrier equipment, and network provider equipment including VPN core access point equipment to a VPN core that are used on segments of the VPN access path; means for gathering information related to the determined equipment used on the segments of the VPN access path, including support of automated diagnostic procedures and communication protocols used; means for running an extended PING test on a selected segment of the VPN access path initiated by a request of the RBPA program to a centralized test platform which connects to the VPN access path; means for determining status including results of the extended PING test, link status, line protocol status, and existing loop status; means for automatically running by the rules based program additional selected tests based on the codified rules and the status; and means for isolating the failure to the local exchange carrier equipment, the CPE, or the network provider equipment. - View Dependent Claims (11, 12, 13, 14)
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15. A non-transitory computer-readable medium whose contents cause a computer system to perform an automated rules-based analysis of reported failures in segments of a virtual private network (VPN) access path comprising:
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determining a reported failure meets the requirements for automatic diagnostic procedures according to a rules based process automation (RBPA) program that is separate from the VPN access path; determining, based on codified rules associated with the RBPA program equipment associated with the failure including customer premises equipment (CPE), local exchange carrier equipment, and network provider equipment including VPN core access point equipment to a VPN core that are used on segments of the VPN access path; gathering information related to the determined equipment used on the segments of the VPN access path, including support of automated diagnostic procedures and communication protocols used; running an extended PING test on a selected segment of the VPN access path initiated by a request of the RBPA program to a centralized test platform which connects to the VPN access path determining status including results of the extended PING test, link status, line protocol status, and existing loop status; running additional selected tests based on codified rules and the status; and isolating the failure to the local exchange carrier equipment, the CPE, or the network provider equipment. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification