Computer-implemented method and system for enabling network communication using sponsored chat links

• US 7,818,340 B1
• Filed: 02/22/2006
• Issued: 10/19/2010
• Est. Priority Date: 12/01/2005
• Status: Active Grant

• Current Assignee: Peter Warren
• Original Assignee: Peter Warren
• Inventors: Warren, Peter
• Primary Examiner(s): Vital; Pierre M
• Assistant Examiner(s): OBISESAN, AUGUSTINE KUNLE
• Application Number:
  US11/359,337
• Time in Patent Office: 1,700 Days
• Field of Search: None
• US Class Current: 707/771
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/0256 User search
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 63/0227 Filtering policies mail message filtering H04L51/212
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

A computer-implemented method and system for enabling network communication using common search queries and sponsored chat links is disclosed. Various embodiments relate to a computer-implemented system and method for receiving a sponsored concept from a sponsoring company, receiving a search query from a user, determining if the sponsored concept and the user search query fit within a match criteria, and establishing a communication link between the sponsoring company and the user if the sponsored concept and the user search query fit within the match criteria.

Claims

1. A computer-implemented method comprising:

interfacing with a search engine, the search engine to produce search results from one or more content datastores by matching a search query with content items stored in the one or more content datastores;

receiving a sponsored concept from a sponsoring company at a server computer via a data network;

receiving a first search query corresponding to a search by a first user, the first search query being used by the search engine to match with content items stored in the one or more content datastores, the first search query also being used to determine if the sponsored concept and the first search query fit within match criteria;

determining, by use of a data processor, if the sponsored concept and the first search query fit within match criteria;

generating for the first user, by use of the data processor, if the sponsored concept and the first search query fit within match criteria, a first link enabling the first user to initiate a conversation between the first user and an agent of the sponsoring company, the first link being a user interface element that can be activated by the first user;

initiating a conversation between the first user and the agent of the sponsoring company upon activation of the first link;

receiving a second search query corresponding to a search by a second user, the second search query being used by the search engine to match with content items stored in the one or more content datastores;

determining if the first search query and the second search query fit within match criteria;

generating for the first user, if the first search query and the second search query fit within match criteria, a second link enabling the first user to initiate a conversation between the first user and the second user, the second link being a user interface element that can be activated by the first user, the second link including at least a portion of the second search query from the second user; and

initiating a conversation between the first user and the second user upon activation of the second link.

2. The computer-implemented method as claimed in claim 1 wherein the conversation initiated upon activation of the first link is initiated without installing application-specific software on the first user'"'"'s system.

3. The computer-implemented method as claimed in claim 1 wherein the conversation initiated upon activation of the first link is accepted by a firewall on each of the systems operated by the sponsoring company and the first user.

4. The computer-implemented method as claimed in claim 1 wherein the conversation initiated upon activation of the first link is initiated using HTTP communication.

5. The computer-implemented method as claimed in claim 1 wherein the conversation initiated upon activation of the first link enables text communication.

6. The computer-implemented method as claimed in claim 1 wherein the conversation initiated upon activation of the first link enables voice communication.

7. The computer-implemented method as claimed in claim 1 wherein the conversation initiated upon activation of the first link enables video communication.

8. The computer-implemented method as claimed in claim 1 including sending an invitation to the sponsoring company or the first user prior to initiating the conversation.

9. The computer-implemented method as claimed in claim 8 wherein the sponsoring company or the first user may decline the invitation to communicate.

10. The computer-implemented method as claimed in claim 1 including displaying a user interface component on a display device of the sponsoring company and displaying a user interface component on a display device of the first user after initiating the conversation upon activation of the first link.

11. The computer-implemented method as claimed in claim 1 wherein the conversation initiated upon activation of the first link is initiated without requiring registration by the first user.

12. A server comprising:

a data processor;

a memory, coupled to the data processor, for storing instructions and data;

a sponsored concept receiver to receive a sponsored concept from a sponsoring company via a data network;

an interface component to interface with a search engine, the search engine to produce search results from the one or more content datastores by matching a search query with content items stored in the one or more content datastores, the interface component to receive a first search query corresponding to a search by a first user, the first search query being used by the search engine to match with content items stored in the one or more content datastores, the first search query also being used to determine if the sponsored concept and the first search query fit within match criteria;

a related query processor to determine if the sponsored concept and the first search query fit within match criteria, the related query processor to generate for the first user, if the sponsored concept and the first search query fit within match criteria, a first link enabling the first user to initiate a conversation between the first user and an agent of the sponsoring company, the first link being a user interface element that can be activated by the first user;

a communication component to initiate a conversation between the first user and the agent of the sponsoring company upon activation of the first link;

the interface component to receive a second search query corresponding to a search by a second user, the second search query being used by the search engine to match with content items stored in the one or more content datastores;

the related query processor to determine if the first search query and the second search query fit within match criteria, the related query processor to generate for the first user, if the first search query and the second search query fit within match criteria, a second link enabling the first user to initiate a conversation between the first user and the second user, the second link being a user interface element that can be activated by the first user, the second link including at least a portion of the second search query from the second user; and

the communication component to initiate a conversation between the first user and the second user upon activation of the second link.

13. The server as claimed in claim 12 wherein the conversation initiated upon activation of the first link is initiated without installing application-specific software on the first user'"'"'s system.

14. The server as claimed in claim 12 wherein the conversation initiated upon activation of the first link is accepted by a firewall on each of the systems operated by the sponsoring company and the first user.

15. The server as claimed in claim 12 wherein the conversation initiated upon activation of the first link is initiated using HTTP communication.

16. The server as claimed in claim 12 wherein the conversation initiated upon activation of the first link enables text communication.

17. The server as claimed in claim 12 wherein the conversation initiated upon activation of the first link enables voice communication.

18. The server as claimed in claim 12 wherein the conversation initiated upon activation of the first link enables video communication.

19. The server as claimed in claim 12 being further configured to send an invitation to the sponsoring company or the first user prior to initiating the conversation.

20. The server as claimed in claim 19 wherein the sponsoring company or the first user may decline the invitation to communicate.

21. The server as claimed in claim 12 being further configured to display a user interface component on a display device of the sponsoring company and to display a user interface component on a display device of the first user after initiating the conversation upon activation of the first link.

22. The server as claimed in claim 12 wherein the conversation initiated upon activation of the first link is initiated without requiring registration by the first user.