Social network augmentation of search results methods and apparatus

• US 7,818,394 B1
• Filed: 09/08/2005
• Issued: 10/19/2010
• Est. Priority Date: 04/07/2004
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Pincus, Mark, Martino, Paul, Lawler, Brian, Loh, Elliot
• Primary Examiner(s): Nguyen; Dustin
• Assistant Examiner(s): Mesa; Joel
• Application Number:
  US11/222,685
• Time in Patent Office: 1,867 Days
• Field of Search: 709/217, 709/244, 709/200, 709/205
• US Class Current: 709/217
• CPC Class Codes: G06F 16/435 Filtering based on additional data, e.g. user or group profiles
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A method for a computer server includes receiving search criteria from a first user at a remote client, receiving a first identifier associated with the first user, performing a search to determine a plurality of search results including a first and a second search result, determining a first rating from a second user associated with the first search result, determining a first social network indicia from the second user to the first user within a social network, determining a second rating from a third user associated with the second search result, determining a second social network indicia from the third user to the first user within the social network, providing the first search result to the remote client including the first rating and the first social network indicia, and providing the second search result to the remote client including the second rating and the second social network indicia.

Claims

1. A method for a computer server that includes a processor and a memory operating in an electronic environment, comprises:

receiving search criteria from a first user at a remote client;

receiving a user identifier associated with the first user, wherein a social map is associated with the first user and the social map includes a plurality of different social distances between a plurality of users in a computer network;

performing a search in response to the search criteria to determine a plurality of search results including a first search result, a second search result, and a third search result, wherein the first search result is initially prioritized ahead of the second search result;

determining a first rating from a second user associated with the first search result;

determining a first social distance from the second user to the first user within a social network, wherein a first profile is provided for the first user and includes the first social distance between the first user and a second user, and wherein a second profile is provided for the first user and includes a second social distance between the first user and the second user, the first social distance and the second social distance being different, wherein the first social distance is reduced between the first and second users as a result of a weighting factor determined by a frequency of communications between the first and second users, a responsiveness by the first user in answering communications from the second user, a user satisfaction characteristic, and by a manual adjustment made directly to the weighting factor by the first user;

determining a second rating from a third user associated with the second search result;

determining the second social distance from the third user to the first user within the social network;

providing the first search result to the remote client including the first rating and the first social distance;

providing the second search result to the remote client including the second rating and the second social distance;

providing the third search result to the remote client, wherein the third search result is not associated with a user within the social network, and wherein the first search result and the second search result are highlighted at the remote client due to their underlying social distances; and

prioritizing the second search result ahead of the first search result in response to the first social distance and the second social distance, wherein providing the second search result comprises providing the second search result to the remote client prioritized ahead of the first search result.

2. The method of claim 1 wherein prioritizing the second search result ahead of the first search result is also in response to the first rating and the second rating.

3. The method of claim 1, wherein the search is selected from a group consisting of:

a search of product listings, a search of auction listings, navigating of on-line yellow pages, a search of providers of a product.

4. The method of claim 1 wherein the plurality of search results comprises a prioritized list of results selected from a group consisting of:

a list of products, a list of service providers, a list of web pages, a list of auctions.

5. The method of claim 1 wherein the first search result comprises a listing of a product;

and

wherein the first rating associated with the first search result comprises a rating provided from the second user selected from a group consisting of;

satisfaction rating about the product, satisfaction rating about the provider of the product, quality rating about the product, reliability rating of the product, service rating about the provider of the product.

6. A computer server coupled to a remote client comprises:

a memory to store a first plurality of listings including a first listing and a second listing, wherein the memory stores a first rating associated with the first listing provided by a first user, and wherein the memory stores a second rating associated with the second listing provided by a second user, wherein a social map is associated with the first user and the social map includes a plurality of different social distances between a plurality of users in a computer network, wherein a first profile is provided for the first user and includes a first social distance between the first user and a second user, and wherein a second profile is provided for the first user and includes a second social distance between the first user and the second user, the first social distance and the second social distance being different; and

a processor coupled to the memory, wherein the processor receives search criteria from a third user at a remote client, wherein the processor determines a user identifier associated with the third user, wherein the processor performs a search within the first plurality of listings in response to the search criteria and to determine a second plurality listings including the first listing, the second listing, and a third listing, wherein the first listing is initially prioritized ahead of the second listing, wherein the processor determines the first social distance from the first user to the third user within a social network, wherein the processor determines the second social distance from the second user to the third user within the social network, wherein the processor provides the first listing to the remote client including the first rating and the first social distance, wherein the processor provides the second listing to the remote client including the second rating and the second social distance, wherein the processor provides the third listing to the remote client, wherein the third listing is not associated with a user within the social network, and wherein the first search result and the second search result are highlighted at the remote client due to their underlying social distances, wherein the first social distance is reduced between the first and second users as a result of a weighting factor determined by a frequency of communications between the first and second users, a user satisfaction characteristic, a responsiveness by the first user in answering communications from the second user, and by a manual adjustment made directly to the weighting factor by the first user, wherein the processor prioritizes the second listing ahead of the first listing to the remote client in response to the first social distance and to the second social distance.

7. The computer server of claim 6, wherein the search is selected from a group consisting of:

a search of classified listings, a search of auction listings, navigating within a director of service providers, a search of providers of a product, a search of web pages.

8. The computer server of claim 6 wherein the processor prioritizes the second listing ahead of the first listing also in response to the first rating and the second rating.

9. The computer server of claim 6 wherein the second plurality of listings comprises a prioritized list of listings selected from a group consisting of:

a list of products, a list of service providers, a list of web pages, a list of good providers, a list of web links.

10. The computer server of claim 9:

wherein the first listing comprises a listing of a product; and

wherein the first rating associated with the first listing comprises a rating provided from the second user selected from a group consisting of;

quality rating of the product, service rating of a provider of the product, trust rating of the provider of the product.

11. A computer program product for a computer system including a processor and a memory operating in an electronic environment, comprises:

code directing the processor to receive a plurality of search results including a first search result, a second search result, and a third search result, wherein the plurality of search results are determined by a search engine in response to a search request from a first user, wherein a social map is associated with the first user and the social map includes a plurality of different social distances between a plurality of users in a computer network;

code directing the processor to determine a user identifier associated with the first user;

code directing the processor to determine a first rating associated with the first search result from a second user, wherein a first profile is provided for the first user and includes a first social distance between the first user and a second user, and wherein a second profile is provided for the first user and includes a second social distance between the first user and the second user, the first social distance and the second social distance being different, wherein the first social distance is reduced between the first and second users as a result of a weighting factor determined by a frequency of communications between the first and second users, a user satisfaction characteristic, a responsiveness by the first user in answering communications from the second user, and by a manual adjustment made directly to the weighting factor by the first user;

code directing the processor to determine the first social distance from the second user to the first user within a social network;

code directing the processor to determine a second rating associated with the second search result from a third user;

code directing the processor to determine the second social distance from the third user to the first user within the social network;

code directing the processor to provide the first search result to the first user including the first rating and the first social distance;

code directing the processor to provide the second search result to the first user including the second rating and the second social distance;

code directing the processor to provide the third search result to the first user, wherein the third search result is not associated with a user within the social network;

code directing the processor to highlight the first search result and the second search result to the first user;

code directing the processor to prioritize the second search result ahead of the first search result in response to the first social distance and the second social distance, and wherein code directing the processor to provide the second search result comprises code directing the processor to provide the second search result before the first search result to the first user.

12. The computer program product of claim 11 wherein the plurality of search results are selected from a group consisting of:

product listings, auction listings, on-line yellow pages, providers of a product, service providers, web pages, web links.

13. The computer program product of claim 11:

wherein the plurality of search results also includes a fourth search result;

wherein the tangible media also includes;

code directing the processor to determine a fourth rating associated with the fourth search result from a fourth user;

code directing the processor to determine a fourth social distance from the fourth user to the first user within the social network; and

code directing the processor to suppress the fourth search result from the first user in response to the fourth social distance.

14. The computer product of claim 13 wherein code directing the processor to suppress the fourth search result comprises code directing the processor to suppress the fourth search result from the first user when the fourth social distance exceeds a threshold.