Communication facilitation
First Claim
1. A method of facilitating a communication using a product item, the product item including a surface having disposed thereon or therein coded data portions, each coded data portion encoding a product item identifier and position information identifying the position of the coded data portion on the surface of the product item, the method including the steps of:
- receiving by a computer system sensing data from a user device, the sensing data resulting from sensing one of the coded data portions and includes the product item identifier and position information of the sensed coded data portion;
retrieving by the computer system from a database and using the product item identifier, a description of coded data portions on the surface;
mapping by the computer system, using the description, the position information to a communication request;
determining by the computer system a server address of a server using the product item identifier;
receiving by the computer system from the user device a message and a destination address;
sending by the computer system the message and destination address to the server address; and
forwarding, by the server, the message to the destination address.
1 Assignment
0 Petitions
Accused Products
Abstract
A method of facilitating communications using a product item is disclosed. The product item includes a surface having disposed thereon or therein coded data. In one implementation sensing data is received from a user device. The sensing data resulted from sensing the coded data. A determination is made that the sensing data is indicative of a communication request associated with a provider. A provider address is provided to the user device. A message and a destination address sent from the user device to the provider address is then received. Finally, the message is forwarded to the destination address.
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Citations
12 Claims
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1. A method of facilitating a communication using a product item, the product item including a surface having disposed thereon or therein coded data portions, each coded data portion encoding a product item identifier and position information identifying the position of the coded data portion on the surface of the product item, the method including the steps of:
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receiving by a computer system sensing data from a user device, the sensing data resulting from sensing one of the coded data portions and includes the product item identifier and position information of the sensed coded data portion; retrieving by the computer system from a database and using the product item identifier, a description of coded data portions on the surface; mapping by the computer system, using the description, the position information to a communication request; determining by the computer system a server address of a server using the product item identifier; receiving by the computer system from the user device a message and a destination address; sending by the computer system the message and destination address to the server address; and forwarding, by the server, the message to the destination address. - View Dependent Claims (2, 3, 7, 8, 9, 10, 11)
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4. A method of facilitating a communication using a product item, the product item including a surface having disposed thereon or therein coded data portions, each coded data portion encoding a product item identifier and position information identifying the position of the coded data portion on the surface of the product item, the method including the steps of:
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receiving by a computer system sensing data, the sensing data resulting from sensing the coded data portions and includes the product item identifier and position information of the sensed coded data portions; retrieving by the computer system from a database and using the product item identifier, a description of coded data portions on the surface; mapping by the computer system, using the description, the position information to a communication request; determining by the computer system a server address of a server using the product item identifier; extracting by the computer system from the sensing data a message and a destination address; sending by the computer system to the server address at least the message and the destination address; and forwarding, by the server, the message to the destination address. - View Dependent Claims (5, 6, 12)
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Specification