Duplicate media stream

• US 7,822,018 B2
• Filed: 03/31/2006
• Issued: 10/26/2010
• Est. Priority Date: 03/31/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Heap, Richard L., Williams, Jamie Richard, Blair, Christopher D.
• Primary Examiner(s): Kuntz; Curtis
• Assistant Examiner(s): NGUYEN, PHUNG HOANG JOSEPH
• Application Number:
  US11/394,496
• Publication Number:
  US 20070258434A1
• Time in Patent Office: 1,670 Days
• Field of Search: 370/352, 370/229, 370/412, 370/458, 379/390, 379/432, 379/401, 379/221.1, 379/229, 379/230
• US Class Current: 370/352
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Included are embodiments of a method for recording in an Internet Protocol (IP) environment. At least one embodiment includes receiving data related to a communication, generating a copied version of at least a portion of the received data, and modifying the copied version of the received data. Other embodiments include sending at least a portion of the modified copied version of the received data to a recording device.

Claims

1. A method for recording in an Internet Protocol (IP) environment, comprising:

receiving data related to a communication, wherein the data comprises a plurality of packets and each packet includes a header and a payload;

listening for an instruction from a recording device that includes a destination address;

generating a copied version of at least a portion of the received data in response to the instruction;

modifying payloads of the packets of the copied version of the received data by performing a plurality of actions consisting of lossless compression of the received data, combining the payloads of at least two packets of the received data and reducing a size component of the headers of the packets of the copied version of the received data; and

sending at least a portion of the modified copied version of the received data to the recording device, the sending including determining if the modified copied version is to be sent as real-time packets or data packets.

2. The method of claim 1, wherein modifying payloads of the packets of the copied version of the received data includes transmitting at least a portion of the modified copied version of the received data in intervals that are shorter than the received data is received.

3. The method of claim 1, wherein modifying payloads of the packets of the copied version the copied version of the received data includes performing lossy compression on the payloads of the packets.

4. The method of claim 1, wherein modifying payloads of the packets of the copied version of the received data includes reducing quality of the payloads of the packets.

5. A non-transitory computer readable medium containing computer executable instructions that when executed by a computing device perform a method for recording in an Internet Protocol (IP) environment, comprising:

receiving data related to a communication, wherein the data comprises a plurality of packets and each packet includes a header and a payload;

listening for an instruction from a recording device that includes a destination address;

generating a copied version of at least a portion of the received data in response to the instruction;

modifying payloads of the packets of the copied version of the received data by performing a plurality of actions consisting of lossless compression of the received data, combining the payloads of at least two packets of the received data and reducing a size component of the headers of the packets of the copied version of the received data, and

sending at least a portion of the modified copied version of the received data to the recording device, the sending including determining if the modified copied version is to be sent as real-time packets or data packets.

6. The non-transitory computer readable medium of claim 5, wherein modifying payloads of the packets of the copied version of the received data further includes instructions for transmitting at least a portion of the modified copied version of the received data in intervals that are shorter than the received data is received.

7. The non-transitory computer readable medium of claim 5, wherein modifying payloads of the packets of the copied version of the received data further includes instructions for executing lossy compression on the payloads of the packets.

8. The non-transitory computer readable medium of claim 5, wherein modifying payloads of the packets of the copied version of the received data further comprises instruction for reducing quality of the payloads of the packets.

9. A communications device for facilitating a recording in an Internet Protocol (IP) environment, comprising:

a memory;

a network interface;

a processor, wherein the processor executes instructions to;

receive data related to a communication, wherein the data comprises a plurality of packets and each packet includes a header and a payload;

listen for an instruction from a recording device that includes a destination address;

generate a copied version of at least a portion of the received data in response to the instruction;

modify payloads of the packets of the copied version of the received data by performing a plurality of actions consisting of lossless compression of the received data, combining the payloads of at least two packets of the received data and reducing a size component of the headers of the packets of the copied version of the received data; and

send at least a portion of the modified copied version of the received data to the recording device, wherein it is determined if the modified copied version is to be sent as real-time packets or data packets.

10. The communications device of claim 9, wherein the communications device includes at least one of the following:

an Internet Protocol (IP) telephone, a softphone, a web conference enabled communications device, an email enabled communications device, or an instant messaging enabled communications device.

11. The communications device of claim 9, wherein the processor further executes instructions to execute lossy compression on the payloads of the packets.