Telephone system with emergency override for caller to bypass telephone answering device and cause phone of called party to ring

• US 7,822,187 B2
• Filed: 11/14/2005
• Issued: 10/26/2010
• Est. Priority Date: 02/11/1999
• Status: Expired due to Fees

• Current Assignee: Hayley Korn, Jon Korn
• Original Assignee: Hayley Korn, Jon Korn
• Inventors: Korn, Hayley, Korn, Jon
• Primary Examiner(s): Jamal; Alexander
• Application Number:
  US11/274,797
• Publication Number:
  US 20060078105A1
• Time in Patent Office: 1,807 Days
• Field of Search: 379/210.02, 379/211.02
• US Class Current: 379/210.02
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 2250/12 including a sensor for measuring a physical value, e.g. temperature or motion telephones including GPS signal receivers H04M2250/10

Abstract

A telephone system allowing a caller whose call is intercepted by a telephone answering machine (TAD) to hear an alternate outgoing message from the TAD with instructions allowing the caller, who feels his/her call is an emergency, to override the TAD and cause the user'"'"'s phone to ring anyway. This invention being applicable to wired and cellular phones and to VoIP (Voice over Internet Protocol) and cable system phones.

Claims

1. An apparatus for prioritizing incoming telephone calls for a subscriber to a carrier providing telephone service over a network including at least one router for routing packetized telephone calls to a phone of the subscriber over the network, said subscriber'"'"'s phone including a call alert device, said apparatus comprising:

a. a voice mail system communicating with said router (1) for storing incoming messages for the subscriber from callers calling the phone of the subscriber, and (2) for storing outgoing greetings from the subscriber to be played to callers to said subscriber, said outgoing greetings including a normal greeting instructing how to leave a message and a “

priority call”

greeting, and

b. a controller communicating with said router and said voice mail system, said controller operable to direct said voice;

mail system to operate in (i) call block mode to intercept incoming calls to the phone of the subscriber and record callers'"'"' messages, or (ii) call priority mode to allow callers, without qualifying said callers to receive said priority call message, to override said call block mode and activate the call alert device of the subscriber'"'"'s phone,

c. said controller operable in response to receiving a normal mode of operation signal from said subscriber to select said outgoing normal greeting for playback to said caller, and operable in response to receiving a priority call mode of operation signal from the subscriber to select said outgoing priority call greeting for playback to all callers who can then direct said controller to override said call block mode of operation, make the caller'"'"'s call into a priority call and enable said priority call to be routed to the called phone of said subscriber.

2. The apparatus of claim 1, wherein said network includes a packet switch network.

3. The apparatus of claim 1, wherein said router is facilitated at a mobile switching center (MSC) of a cellular network.

4. The apparatus of claim 2, wherein said subscriber telephone comprises one of a cellular telephone and computer having voice-over IP capabilities.

5. The apparatus of claim 1, wherein said controller is further operable to monitor calls to said subscriber that go unanswered for a predetermined metric, and select the normal greeting to instruct the caller to leave an incoming message for the subscriber.

7. A mobile station combined with an apparatus according to claim 1 for prioritizing incoming telephone calls, said mobile station comprising:

a. a memory for storing information associated with said normal and call prioritizing modes of operation and for storing a normal greeting and a call priority greeting respectively;

b. a selector adapted for selecting each of said modes of operation by a subscriber; and

c. a transmitter for transmitting to said mobile station said outgoing priority greeting in response to selection of said call prioritizing mode of operation.

6. An apparatus for prioritizing incoming telephone calls for subscribers of a carrier providing telephone service over a network, comprising:

a. a router for routing packetized telephone calls over the network,

b. a voice mail system communicating with said router (i) for storing incoming messages from callers to a phone of a subscriber, wherein said subscriber'"'"'s phone includes a call alert device, and (ii) for storing outgoing greetings from the subscriber to be played to all callers to said subscriber, said outgoing greetings including a normal greeting instructing how to leave a message and a “

priority call”

greeting; and

c. a controller communicating with said router and said voice mail system, said controller operable to direct said voice mail system to operate in (i) call block mode to intercept incoming calls and record callers'"'"' messages, or (ii) call priority mode to allow all callers to override said call block mode and activate the call alert device on a phone of the subscriber,

d. said controller operable in response to receiving a normal mode of operation signal from said subscriber to select said outgoing normal greeting for playback to said caller, and operable in response to receiving a priority call mode of operation signal from the subscriber to select said outgoing priority call greeting for playback to said caller who can then direct said controller to override said call block mode of operation, make his call into a priority call and enable said priority call to be routed to the called phone of said subscriber.

8. A telephone answering system comprising:

a. a telephone answering and recording device (TAD) operatively connectible to a telephone network and adapted to intercept telephone calls from any caller to a the phone of a called party and to record a message from said caller, wherein said subscriber'"'"'s phone includes a call alert device, said TAD having an outgoing message with instructions conveyed to said calling party to select;

option (i) for recording a message for the called party, or option (ii) for overriding and thereby immediately bypassing said TAD and activating the call alert device of the called party'"'"'s phone,

b. said TAD, when it intercepts a call, playing said outgoing message to every caller, without qualifying said caller to receive said outgoing message, with said optional instructions;

(i) for recording a message for the called party, or (ii) for overriding and immediately bypassing said TAD and activating the call alert device of the called party'"'"'s phone, and

c. in response to the caller following said instruction of option (ii), said TAD causing said call to bypass said TAD and to activate the call alert device of said phone of said called party and to connect to said phone if it is answered.

9. A method for prioritizing incoming telephone calls to a subscriber of a carrier providing telephone service over a network where a telephone answering device (TAD) is directed by said subscriber to intercept incoming calls and to record messages left by callers, comprising:

a. receiving an instruction signal to said TAD from said subscriber to activate a call prioritizing feature in said TAD,

b. in response to receiving said signal, providing an outgoing priority call message for playback to every caller without qualifying said caller to receive said message, said priority call message providing instructions for said any caller to exercise either option (i) to have the TAD record a message from the calling party, or option (ii) to override and thereby bypass said TAD and activate a call alert device of a subscriber'"'"'s phone,

c. receiving from said caller an option (ii) signal for making a current call a priority call, and thereafter

d. routing said priority call to said subscriber'"'"'s phone and causing the call alert device of the phone to alert the subscriber of the incoming priority call.

10. The method of claim 9, wherein said receiving a signal associated with the call blocking feature comprises, receiving a packetized signal from a telephone of the subscriber.

11. The method of claim 9, wherein said priority call message further comprises at least one of an instruction how to leave a message in voice mail and an instruction how to terminate the current call.

12. The method of claim 9, wherein said routing a priority call from a caller to the subscriber comprises:

monitoring whether said routed priority call to said subscriber is unanswered by said subscriber, and if so, selecting a normal outgoing greeting message for playback to the caller after a predetermined metric that the call continues in an unanswered state.

13. The method of claim 9, further comprising storing an incoming message from the caller for playback by the subscriber at a later time.

14. The method of claim 9, wherein said routing a priority call from a caller to the subscriber over the network comprises routing said priority call over one of a cellular telephone network and a packet switched network.

15. The method of claim 9, further comprising:

a. providing an outgoing greeting message for playback to callers to a subscriber in response to receiving a signal associated with normal telephone operation from said subscriber, said outgoing greeting message providing instructions for leaving a message for the subscriber; and

b. recording a caller message in response to an incoming call from a caller being routed to the subscriber and going unanswered after a predetermined metric.