Method for managing returns

• US 7,822,651 B2
• Filed: 07/02/2003
• Issued: 10/26/2010
• Est. Priority Date: 07/12/2002
• Status: Expired due to Fees

• Current Assignee: Caterpillar Incorporated
• Original Assignee: Caterpillar Incorporated
• Inventors: Brown, Dennis M., Rachowicz, Robert J., Guse, Steven L., Twist, Milo O., Hume, Delma S., Wire, Theresa D., Flint, Robert L.
• Primary Examiner(s): Frenel; Vanel
• Application Number:
  US10/612,659
• Publication Number:
  US 20040039658A1
• Time in Patent Office: 2,673 Days
• Field of Search: 705/28, 235/375
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0837 Return transactions
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

There are many situations where returns are needed to further business or other objectives. For example, in remanufacturing businesses, cores are rebuilt into remanufactured parts that are sold. To sustain remanufacturing, cores must be obtained. One way to assure a supply is to collect a deposit against a core return when a remanufactured part is sold. Tracking of cores and the associated liabilities for the deposits is complex. It is also beneficial to control the liabilities. Provided are systems, methods and steps that enable tracking and other effective management techniques to assure returns and liabilities are managed. In one embodiment, each core and an associated entitlement representative of a liability are tracked. Price changes can be made on core deposits without affecting the ability to control liabilities. The systems, processes and methods lend themselves to computer implementation and use in large businesses.

Claims

1. A method for remanufacturing cores into remanufactured items, comprising the steps of:

providing a total price for the remanufactured items, the total price including at least a refundable core deposit and a remanufactured item price, the core deposit being paid with the total price to secure return of cores for remanufacture;

having a plurality of remanufacturer liabilities associated with different deposits paid to secure return of cores at the time of sale of remanufactured items;

storing, in a memory device, data reflecting an earlier core liability and a later core liability, the earlier core liability corresponding to a core deposit paid upon sale of earlier-sold one of the remanufactured items, the later core liability corresponding to a core deposit paid upon sale of a later-sold one of the remanufactured items;

receiving a core associated with the sale of the later-sold remanufactured item;

inspecting the core associated with the sale of the later-sold remanufactured item;

determining an amount of credit available for returning the core associated with the sale of the later-sold remanufactured item, the amount being based upon the inspection;

updating the data stored on the memory device by applying the credit for the core associated with the sale of the later-sold remanufactured item against the earlier core liability, irrespective of the core deposit for the later-sold remanufactured item having been paid after the sale of the earlier-sold remanufactured item;

establishing an entitlement in the amount of each deposit paid to secure return of a core and having a date identifier; and

canceling the entitlement after return of core where the entitlement is the oldest available entitlement associated with the returned core;

where the step of selecting the liability is based upon an association of the liability and the entitlement.

2. The method of claim 1, wherein the step of determining the amount of core credit is from a choice of one of full credit equal to the core deposit paid upon sale of the later-sold remanufactured item partial credit less than the core deposit paid upon sale of the later-sold remanufactured item, and zero credit.

3. The method of claim 1, further comprising:

establishing a core liability and a corresponding attrition date for a sale of a selected one of the remanufactured items, the attrition date being after a date on which the selected remanufactured item is sold; and

eliminating the core liability for the selected remanufactured item on the attrition date when a core has not been returned for the selected remanufactured item by the attrition date.

4. The method of claim 3, further comprising:

establishing a partial credit date associated with the sale of the selected remanufactured item, the partial credit date being after the date on which the selected remanufactured item is sold and before the attrition date; and

limiting the core liability for the selected remanufactured item to a value less than the corresponding core deposit if the core is returned on or after the partial credit date and before the attrition date.

5. A computer-readable memory device comprising instructions for causing a computer to implement steps in a method for remanufacturing cores into remanufactured items, the method comprising:

storing data reflecting an earlier core liability and a later core liability, the earlier core liability corresponding to a core deposit paid upon sale of an earlier-sold one of the remanufactured items, the later core liability corresponding to a core deposit paid upon sale of a later-sold one of the remanufactured items;

receiving an indication that a core associated with the sale of the later-sold remanufactured item has been received;

updating the data by applying the credit for the core associated with the sale of the later-sold remanufactured item against the earlier core liability, irrespective of the core deposit for the later-sold remanufactured item having been paid after the sale of the earlier-sold remanufactured item,

wherein the core deposit for the earlier-sold remanufactured item and the core deposit for the later-sold remanufactured item are a refundable part of a total price for the remanufactured items paid to secure return of cores for remanufacture;

storing data reflecting an earlier entitlement corresponding to the earlier core liability having an amount equal to the core deposit paid with the total price of the earlier-sold core; and

canceling the earlier entitlement after return of the core associated with the later-sold remanufactured item.

6. The computer-readable memory device of claim 5, wherein the applied core credit is one of full credit equal to the core deposit paid upon sale of the later-sold remanufactured item, partial credit less than the core deposit paid upon sale of the later-sold remanufactured item, and zero credit.

7. The computer-readable memory device of claim 5, the method further comprising:

establishing a core liability and a corresponding attrition date for a sale of a selected one of the remanufactured items, the attrition date being after a date on which the selected remanufactured item is sold; and

eliminating the core liability for the selected remanufactured item on the attrition date when an indication is received that core has not been returned for the selected remanufactured item by the attrition date.

8. The computer-readable memory device of claim 7, the method further comprising:

establishing a partial credit date associated with the sale of the selected remanufactured item, the partial credit date being after the date on which the selected remanufactured item is sold and before the attrition date; and

limiting the core liability for the selected remanufactured item to a value less than the corresponding core deposit if the core is returned on or after the partial credit date and before the attrition date.

9. A computer configured to implement steps in a method for remanufacturing cores into remanufactured items, the computer comprising:

means for storing data reflecting an earlier core liability and a later core liability, the earlier core liability corresponding to a core deposit paid upon sale of an earlier-sold one of the remanufactured items, the later core liability corresponding to a core deposit paid upon sale of a later-sold one of the remanufactured items;

means for receiving an indication that a core associated with the sale of the later sold remanufactured item has been received; and

means for updating the data by applying the credit for the core associated with the sale of the later-sold remanufactured item against the earlier core liability, irrespective of the core deposit for the later-sold remanufactured item having been paid after the sale of the earlier-sold remanufactured item; and

a processor for implementing at least the means for updating the data,

wherein the core deposit for the earlier-sold remanufactured item and the core deposit for the later-sold remanufactured item are a refundable part of a total price for the remanufactured items paid to secure return of cores for remanufacture.

10. The computer of claim 9, wherein the applied core credit is one of full credit equal to the core deposit paid upon sale of the later-sold remanufactured item, partial credit less than the core deposit paid upon sale of the later-sold remanufactured item, and zero credit.

11. The computer of claim 9, further comprising:

means for storing data reflecting an earlier entitlement corresponding to the earlier core liability having an amount equal to the core deposit paid with the total price of the earlier-sold core; and

means for canceling the earlier entitlement after return of the core associated with the later-sold remanufactured item.

12. The computer of claim 9, further comprising:

means for establishing a core liability and a corresponding attrition date for a sale of a selected one of the remanufactured items, the attrition date being after a date on which the selected remanufactured item is sold; and

means for eliminating the core liability for the selected remanufactured item on the attrition date when an indication is received that core has not been returned for the selected remanufactured item by the attrition date.

13. The computer of claim 12, further comprising:

means for establishing a partial credit date associated with the sale of the selected remanufactured item, the partial credit date being after the date on which the selected remanufactured item is sold and before the attrition date; and

means for limiting the core liability for the selected remanufactured item to a value less than the corresponding core deposit if the core is returned on or after the partial credit date and before the attrition date.