System and method for improving accuracy of signal interpretation
First Claim
1. An interpretation system comprising:
- means for receiving an electronic signal via a telecommunications system from a user terminal;
processing means for interpreting the signal electronically;
means for identifying a part or parts of The signal that cannot be accurately interpreted by the processing means;
means for presenting at an operator terminal, distinct from the user terminal, the part of the signal that cannot be accurately interpreted by the processing means;
means for allowing the operator to interpret at least said part of signal,means for sending a further signal including the interpretation of the signal to the user terminal or another pre-determined electronic destination, andmeans for automatically adapting the processing means when operator assisted interpretation is employed, so that the processing means is able to interpret signals that are identified by the operator, thereby to extend the range of signals that can be accurately interpreted electronically.
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Accused Products
Abstract
An interpretation system for interpreting electronic signals. The system comprising a central processor for receiving an electronic signal from a user terminal; software for (a) interpreting the signal electronically to reduce errors and (b) identifying parts of the signal that cannot be accurately interpreted electronically. In the event that there are parts of the signal that cannot be interpreted, the system is operable to present at an operator terminal the part of the signal that cannot be accurately interpreted electronically. The operator terminal is such as to allow an operator to interpret the signal and make any corrections that are deemed necessary. Once this is done, the correct interpretation is sent to the user terminal or another pre-determined electronic destination. Also provided are means for automatically adapting the electronic signal-interpretation process when operator assisted interpretation is employed, so as to extend the range of signals that can be accurately interpreted electronically. In this way, the accuracy of the system is continuously and dynamically up-dated.
16 Citations
33 Claims
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1. An interpretation system comprising:
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means for receiving an electronic signal via a telecommunications system from a user terminal; processing means for interpreting the signal electronically; means for identifying a part or parts of The signal that cannot be accurately interpreted by the processing means; means for presenting at an operator terminal, distinct from the user terminal, the part of the signal that cannot be accurately interpreted by the processing means; means for allowing the operator to interpret at least said part of signal, means for sending a further signal including the interpretation of the signal to the user terminal or another pre-determined electronic destination, and means for automatically adapting the processing means when operator assisted interpretation is employed, so that the processing means is able to interpret signals that are identified by the operator, thereby to extend the range of signals that can be accurately interpreted electronically. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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2. A user terminal adapted for use with an interpretation system comprising:
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means for receiving an electronic signal via a telecommunications system from a user terminal; processing means for interpreting the signal electronically; means for identifying a part or parts of the signal that cannot be accurately interpreted by the processing means; means for presenting at an operator terminal, distinct from the user terminal, the part of the signal that cannot be accurately interpreted by the processing means; means for allowing the operator to interpret at least said part of signal, and means for sending a further signal including the interpretation of the signal to the user terminal or another pre-determined electronic destination.
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14. A method of interpreting electronic signals comprising:
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receiving the electronic signal via a telecommunications system from a user terminal; processing the signal electronically to interpret it; identifying parts of the signal text that cannot be accurately interpreted electronically; presenting at an operator terminal, distinct from the user terminal, the part of the signal text that cannot be accurately interpreted electronically; correcting errors in the presented signal interpretation by allowing human intervention, sending a further signal including the interpretation to the user terminal or another pre-determined electronic destination, and automatically adapting the electronic signal-interpretation process when operator assisted interpretation is employed, so as to extend the range of signals that can be accurately interpreted electronically. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A computer program, on a computer readable medium, for controlling a method of interpreting electronic signals, the computer program comprising instructions for:
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receiving the electronic signal via a telecommunications system from a user terminal; processing the signal electronically to interpret it; identifying parts of the signal that cannot be accurately interpreted electronically; presenting at an operator terminal the part of the signal that cannot be accurately interpreted electronically; correcting errors in the text presented signal interpretation by allowing human intervention; sending a further signal including the interpretation to the user terminal or another pre-determined electronic destination, and automatically adapting the electronic signal-interpretation process when operator assisted interpretation is employed, so as to extend the range of signals that can be accurately interpreted electronically.
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27. A method of interpreting electronic signals consisting of natural language text or signals derived from voice interface equipment operable to convert spoken words into electronic format comprising:
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receiving electronic signals via a telecommunications systems from at least one user terminal; electronically processing the signals to interpret them with respect to the user'"'"'s intent; identifying at least one part of the signals that cannot be accurately interpreted electronically; presenting at an operator terminal, distinct from the user terminal, the said at least one part for human operator interpretation; receiving a corrected interpretation of the presented part as a result of said human operator interpretation; sending signals comprising at least the corrected interpretation to the originating user terminal or another predetermined electronic destination, distinct from the operator terminal, and automatically adapting said electronic signal-interpretation processing in response to said operator intervention so as to extend the range of signals that can be accurately interpreted electronically. - View Dependent Claims (28, 29, 30, 31, 32, 33)
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Specification