Systems, methods, and computer-readable media for providing information regarding communication systems

• US 7,836,092 B2
• Filed: 12/12/2006
• Issued: 11/16/2010
• Est. Priority Date: 05/12/2006
• Status: Expired due to Fees

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Alaniz, David, Roseland, Shawn, Amos, Richard
• Primary Examiner(s): EHICHIOYA, IRETE FRED
• Application Number:
  US11/609,731
• Publication Number:
  US 20080195694A1
• Time in Patent Office: 1,435 Days
• Field of Search: 707/609, 707/705, 707/769, 707/802, 370/229, 370/241, 455/418, 455/419, 455/423, 709/224, 714/4, 714/26, 714/27, 714/43
• US Class Current: 707/802
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5064 Customer relationship management

Abstract

Methods, systems, and computer-readable media for accessing information regarding a communication system from a plurality of information sources and providing a consolidated view of the information are provided. A first request to access information regarding the communication system is received. In response to receiving the first request, the information regarding the communication system is retrieved from a plurality of information systems, and a portion of the information retrieved from a first information system of the plurality of information systems is displayed. A second request is received to access a portion of the information retrieved from a second information system of the plurality of information systems including promotional information associated with the communication system. In response to receiving the second request, the portion of the information retrieved from the second information system of the plurality of information systems is displayed.

Claims

1. A method for providing information regarding a communication system, the method comprising:

receiving, at a processor, a first request to access information regarding the communication system;

in response to receiving the first request;

retrieving, by the processor, the information regarding the communication system from a plurality of information systems, and

displaying, by the processor, a first portion of the information retrieved from a first information system of the plurality of information systems, the first portion of the information retrieved from the first information system of the plurality of information systems including notes associated with a previous retrieval of information regarding the communication system;

receiving, at the processor, a second request to access a second portion of the information retrieved from a second information system of the plurality of information systems, the second portion of the information retrieved from the second information system including promotional information comprising a promotional rate associated with using the communication system; and

in response to receiving the second request, displaying, by the processor, the second portion of the information retrieved from the second information system of the plurality of information systems.

2. The method of claim 1, wherein the first request to access information regarding the communication system includes information identifying a customer associated with the communication system.

3. The method of claim 1, further comprising:

prior to receiving the first request to access information regarding the communication system, receiving verification information validating access to information regarding communication systems; and

prior to retrieving the information regarding the communication system from the plurality of information systems, providing a request to access the information regarding the communication system to each of the plurality of information systems, the request including the verification information to validate retrieval of the information regarding the communication system from the plurality of information systems.

4. The method of claim 1, wherein the first portion of the information retrieved from the first information system includes information regarding a customer associated with the communication network.

5. The method of claim 1, wherein remaining portions of the information regarding the communication system retrieved from remaining information systems of the plurality of information systems include at least one of outage information associated with the communication system, service order information associated with the communication system, appointment information associated with the communication system, or troubleshooting information associated with the communication system.

6. The method of claim 1, further comprising receiving notes about the information regarding the communication system retrieved from the plurality of information systems.

7. The method of claim 1, wherein the second portion of the information regarding the communication system retrieved from the second information system of the plurality of information systems further includes information about devices being trialed by a customer of the communication system.

8. A computer-readable medium having computer-executable instructions stored thereon which, when executed by a computer, cause the computer to:

receive a first request to access information regarding the communication system;

in response to receiving the first request;

retrieve a first portion of the information regarding the communication system from a first information system, and

display the first portion of the information retrieved from the first information system, the first portion of the information retrieved from the first information system including notes associated with a previous retrieval of information regarding the communication system;

receive a second request to access a second portion of the information regarding the communication system, the second portion of the information including promotional information comprising a promotional rate associated with using the communication system; and

in response to receiving the second request;

retrieve the second portion of the information regarding the communication system from a second information system, and

display the second portion of the information retrieved from the second information system.

9. The computer-readable medium of claim 8, wherein the first request to access information regarding the communication system includes information identifying a customer associated with the communication system.

10. The computer-readable medium of claim 8, comprising further computer-readable instructions which, when executed by the computer, cause the computer to:

prior to receiving the first request to access information regarding the communication system, receive verification information validating access to information regarding communication systems;

prior to retrieving the first portion of the information regarding the communication system from the first information system, provide a request to access the first portion of the information regarding the communication system to the first information system, the request including the verification information to validate retrieval of the first portion of the information regarding the communication system from the first information system; and

prior to retrieving the second portion of the information regarding the communication system from the second information system, provide a request to access the second portion of the information regarding the communication system to the second information system, the request including the verification information to validate retrieval of the second portion of the information regarding the communication system from the second information system.

11. The computer-readable medium of claim 8, wherein the first portion of the information retrieved from the first information system includes data regarding a customer associated with the communication network.

12. The computer-readable medium of claim 8, comprising further computer-readable instructions which, when executed by the computer, cause the computer to receive notes about the first portion of the information regarding the communication system retrieved from the first information system and the second portion of the information regarding the communication system retrieved from the second information system.

13. A system for providing information regarding a communication system, the system comprising:

a memory device for storing a program for assisting in providing information regarding a communication system; and

a processor, functionally coupled to the memory device, the processor being responsive to computer-executable instructions contained in the program and operative to;

receive a first request to access information regarding the communication system;

in response to receiving the first request;

retrieve the information regarding the communication system from a plurality of information systems, and

display a first portion of the information retrieved from a first information system of the plurality of information systems, the first portion of the information retrieved from the first information system of the plurality of information systems including notes associated with a previous retrieval of information regarding the communication system;

receive a second request to access a second portion of the information retrieved from a second information system of the plurality of information systems, the second portion of the information retrieved from the second information system including promotional information comprising a promotional rate associated with using the communication system; and

in response to receiving the second request, display the second portion of the information retrieved from the second information system of the plurality of information systems.

14. The system of claim 13, wherein the processor is further operative to:

prior to receiving the first request to access information regarding the communication system, receive verification information validating access to information regarding communication systems; and

prior to retrieving the information regarding the communication system from the plurality of information systems, provide a request to access the information regarding the communication system to each of the plurality of information systems, the request including the verification information to validate retrieval of the information regarding the communication system from the plurality of information systems.

15. The system of claim 13, wherein remaining portions of the information regarding the communication system retrieved from remaining information systems of the plurality of information systems include at least one of outage information associated with the communication system, service order information associated with the communication system, appointment information associated with the communication system, and troubleshooting information associated with the communication system.

16. The system of claim 13, wherein the processor is further operative to:

receive notes about the information regarding the communication system retrieved from the plurality of information systems.

17. The system of claim 13, wherein the second portion of the information regarding the communication system retrieved from the second information system of the plurality of information systems further includes information about beta devices being used by a customer of the communication system.