Call routing
First Claim
Patent Images
1. An apparatus comprisingat least one processor;
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update the data associated with the dedicated key so as to enable a call destination providing a different selected mode of interaction upon actuation of the dedicated key.
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Abstract
Apparatus and method for routing calls made to a service centre to a call destination able to meet criteria preselected by the caller for the interaction with the service centre.
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Citations
30 Claims
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1. An apparatus comprising
at least one processor; - and
at least one memory including computer program code, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following, independently and locally program at the apparatus a dedicated key of the apparatus to call a predetermined destination service center for a selected one of a plurality of modes of interaction independent of a number and a route for calling the destination service center, wherein the destination service center provides a plurality of call destinations for providing the plurality of modes of interaction, wherein each mode of interaction specifies a manner in which a call is answered, the dedicated key is associated therewith data indicative of the selected of interaction, and the data is provided upon actuation of the dedicated key to select a call destination within the destination service center providing the selected mode of interaction without user intervention; and update the data associated with the dedicated key so as to enable a call destination providing a different selected mode of interaction upon actuation of the dedicated key. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method comprising:
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independently and locally programming at a handheld personal communication device a dedicated key on the handheld personal communication device to call a predetermined destination service center for a selected one of a plurality of modes of interaction independent of a number and a route for calling the destination service center, the destination service center providing a plurality of call destinations for providing the plurality of modes of interaction, wherein each mode of interaction specifies the manner in which the call is answered, the dedicated key is associated therewith data indicative of the selected mode of interaction, and the data is provided upon actuation of the dedicated key to select a call destination within the destination service center providing the selected mode of interaction without user intervention; and updating the data associated with the dedicated key so as to enable a call destination providing a different selected mode of interaction upon actuation of the dedicated key. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22)
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23. A device comprising a dedicated key independently and locally programmed to call a predetermined destination service center,
wherein the dedicated key of the device is independently and locally programmed to call the destination service center for a selected one of a plurality of modes of interaction independent of a number and a route for calling the destination service center, wherein the destination service center provides a plurality of call destinations for providing the plurality of modes of interaction, wherein each mode of interaction specifies the manner in which a call is answered, the dedicated key is associated therewith data indicative of the selected mode of interaction, and the data is provided upon actuation of the dedicated key to select a call destination within the destination service center providing the selected mode of interaction without user intervention, wherein the information transferred is delivered according to delivery parameters and the mode of interaction defines one or more of the delivery parameters but not the information transferred such that the information transferred does not differ between different call destinations, and wherein the device is configured to update the data associated with the dedicated key so as to enable a call destination providing a different selected mode of interaction upon actuation of the dedicated key.
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24. A computer-readable storage medium carrying one or more sequences of one or more instructions which, when executed by one or more processors, cause an apparatus to at least perform the following steps:
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independently and locally programming at a handheld personal communication device a dedicated key on the handheld personal communication device to call a predetermined destination service center for a selected one of a plurality of modes of interaction independent of a number and a route for calling the destination service center, the destination service center providing a plurality of call destinations for providing the plurality of modes of interaction, wherein each mode of interaction specifies the manner in which the call is answered, the dedicated key is associated therewith data indicative of the selected mode of interaction, and the data is provided upon actuation of the dedicated key to select a call destination within the destination service center providing the selected mode of interaction without user intervention; updating the data associated with the dedicated key so as to enable a call destination providing a different selected mode of interaction upon actuation of the dedicated key. - View Dependent Claims (25, 26)
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27. A mobile device comprising a dedicated key,
wherein the dedicated key of the device is independently and locally programmed to call a predetermined destination service center for a selected one of a plurality of modes of interaction independent of a number and a route for calling the destination service center, wherein the destination service center provides a plurality of call destinations for providing the plurality of modes of interaction, wherein each mode of interaction specifies the manner in which a call is answered, the dedicated key is associated therewith data indicative of the selected mode of interaction, and the data is provided upon actuation of the dedicated key to select a call destination within the destination service center providing the selected mode of interaction without user intervention, and wherein the mode of interaction is a mode of operation of communication equipment used to answer a call.
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30. A method, comprising:
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independently and locally programming at a handheld personal communication device a dedicated key on the handheld personal communication device to call a predetermined destination service center for a selected one of a plurality of modes of interaction independent of a number and a route for calling the destination service center, the destination service center providing a plurality of call destinations for providing the plurality of modes of interaction, wherein each mode of interaction specifies the manner in which the call is answered, the dedicated key is associated therewith data indicative of the selected mode of interaction, and the data is provided upon actuation of the dedicated key to select a call destination within the destination service center providing the selected mode of interaction without user intervention, and in response to actuation of the dedicated key, routing a call from the handheld device to a call destination at the destination service center operating in the selected mode of interaction according to the data, wherein the mode of interaction is a mode of operation of communication equipment used to answer a call.
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Specification