Internet package shipping systems and methods

• US 7,844,481 B2
• Filed: 04/26/2004
• Issued: 11/30/2010
• Est. Priority Date: 02/08/1999
• Status: Active Grant

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Michel, David, Rashbaum, Diane Lynn T., Stadele, Kurt L., Hilbush, Mark R., Orf, Charles G., Sneeringer, Jane, Dorris, Thomas, Deveney, Jim, Trowbridge, Mark, Gephart, Robert, Yeung, Steve, Lawson, Phillip G., Yanikov, John, Wight, Lawrence, Creasy, Anthony G., Minahan, Diane, Schenken, Christopher T.
• Primary Examiner(s): BORISSOV, IGOR N
• Application Number:
  US10/832,111
• Publication Number:
  US 20050038758A1
• Time in Patent Office: 2,409 Days
• Field of Search: 705/1, 705/7, 705/8, 705/9, 705/10, 705/26, 705/27, 705/28, 705/30, 705/40, 705/400, 705/406, 705/404, 705/408, 705/410, 235/375
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 10/0835 Relationships between shipper or supplier and carriers
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

A system and methods for shipping a package (12) from a package sender (16) to an intended recipient (18), utilizing Internet communications (30) to place shipping orders, request on demand package pickup, maintain and utilize prestored profile information, view shipping history, track orders, etc. A package sender (16) with an Internet-accessible computer (20) accesses an Internet site and associated shipping system (10) operated by a shipping service provider (14). The package sender (16) enters information required for shipping the package (12), including shipping options and methods for payment. The options and payment for the shipment transaction are validated. If the transaction is validated, printer indicia are communicated to the customer'"'"'s computer (20), which is enabled to locally print a prepaid label (25) containing special machine-readable (876) as well as human-readable indicia (904). The shipping service provider (14) acquires the package by drop-off, standard pickup or on call pickup, scans the machine readable indicia, verifies other indicia of authenticity, and processes the package (12) in accordance with information encoded on the label.

Claims

1. A system for processing information associated with a package handled by a shipping service provider in connection with delivery of the package to an intended recipient, comprising:

a dispatch computer system configured to generate a dispatch order for same day pickup of the package from one of a plurality of locations in response to receipt and validation of a customer-entered order for pickup and shipping of the package to the intended recipient;

an order-receiving computer system configured to receive the customer-entered pickup and shipping order from an Internet accessible computer system and communicate said customer-entered pickup and shipping order to the dispatch computer system;

a package information processing computer system associated with the order-receiving computer system and configured to process pickup and shipping information entered by the customer via the Internet accessible computer system, including validating that the dispatch computer system is capable of initiating same day pickup of the package at the location;

a shipping alternative computer system configured to generate at least one alternative shipping option that is an alternative to same day pickup in response to a lack of validation of the customer-entered order and communicate the alternative shipping option to the Internet accessible computer system,

wherein the order-receiving computer system, the package information processing computer system and the shipping alternative computer system are all configured to be accessible from a common application of the Internet accessible computer system; and

a communication computer system configured to communicate said dispatch order to a selected service person,

whereby the selected service person is instructed by display of the dispatch order on a communications receiving device to pick up the package at the location for delivery via the shipping service provider to the intended recipient.

2. The system of claim 1, wherein validating by the package information processing computer system is configured to determine that the location is within a pickup service area.

3. The system of claim 1, wherein the pickup location is selected by the customer.

4. The system of claim 1, wherein the pickup location is at a drop box.

5. The system of claim 1, further comprising a package shipment status information computer system configured to receive status information corresponding to the status of shipment of the package and for providing the status information for access by the customer.

6. The system of claim 5, wherein the status information comprises tracking information corresponding to the package.

7. The system of claim 1, wherein the pickup and shipping information includes a pickup time and wherein the package information processing computer system is configured to validate that the pickup time is within predetermined service times.

8. A system for pick up of a package by a shipping service provider for delivery of the package to an intended recipient, comprising:

an Internet accessible computer system configured to allow a customer to enter an order to pick up the package on a same day as the order is entered and ship the package to an intended recipient;

a dispatch computer system configured to in response to receipt of said customer-entered order, validate that a selected service person is capable of picking up the package on the same day and generate a dispatch order for pickup of the package by the selected service person from one of a plurality of locations in response to successful validation;

a shipping alternative computer system configured to generate at least one alternative shipping option in response to a lack of validation of the customer-entered order and communicate the alternative shipping option to the Internet accessible computer system;

an order-receiving computer system configured to receive the customer-entered pickup and shipping order from said Internet accessible computer system and communicate said customer-entered pickup and shipping order to the dispatch computer system,

wherein the dispatch computer system, the shipping alternative computer system, and the order-receiving computer system are all configured to be accessible from a common application of the Internet accessible computer system;

a communication computer system configured to communicate said dispatch order to the selected service person; and

a communications receiving device used by the selected service person and configured to receive the dispatch order,

whereby the selected service person is instructed by display of the dispatch order on the communications receiving device to pick up the package at the location for delivery via the shipping service provider to the intended recipient.

9. The system of claim 8, wherein the pickup location is at a place selected by the customer.

10. The system of claim 8, wherein the pickup location is at a drop box.

11. The system of claim 8, wherein the dispatch computer system comprises a dispatch center responsive to receipt of said customer-entered order for determining whether the pickup location associated with said customer-entered order is within a predetermined service area for demand pickup by the selected service person.

12. The system of claim 11, wherein dispatch computer system is configured to validate that pickup service is available for the order by reference to a zip code associated with the customer.

13. The system of claim 8, wherein the dispatch computer system is configured to determine whether the pickup location associated with said customer-entered order is within a predetermined service area for demand pickup by the selected service person and, in response to a determination that the pickup location is not within the predetermined service area, provide information to the customer about locations for package drop-off.

14. The system of claim 8, wherein the order-receiving computer system is configured to accept information from a label during scanning of the label at on call pickup or when processed at a drop box.

15. The system of claim 8, further comprising a payment computer system associated with the order-receiving computer system configured to receive payment information from the customer and processing a customer payment for shipment of the package.

16. The system of claim 8, wherein the order-receiving computer system is configured to provide a shipping information interface via an Internet site, the shipping information interface being accessible by the customer'"'"'s Internet accessible computer system and including shipment order information fields for customer entry of shipment order information associated with shipment of the package.

17. The system of claim 16, wherein the shipment order information fields include a “

request package pickup”

field that is capable of being selected by the customer to cause the order-receiving computer system to generate the customer-entered pickup order, or deselect the request package pickup field, whereby a customer can select on call pickup or alternatively select to deliver the package to a drop box.

18. The system of claim 16, wherein the shipment order information fields include a “

ship to”

address field that is capable of being filled in by the customer with information indicative of an address of the intended recipient.

19. The system of claim 18, wherein the order-receiving computer system is configured to process the ship to address field and determine whether an address of a package recipient is a valid address, and further configured to provide an indication of address invalidity in the event that the address of the package recipient is invalid.

20. The system of claim 8, further comprising a delivery information acquisition device (DIAD) for scanning a label on the package to acquire information about the package.

21. The system of claim 8, wherein the communication computer system for communicating said dispatch order is selected from the group comprising:

an e-mail message delivery system, a cellular telephone system, a pager system, a wireless personal communication system (PCS), an ARDIS network, Bluetooth devices, or other proprietary data communications system.

22. The system of claim 8, further comprising a package shipment status information computer system configured to receive status information corresponding to the status of shipment of the package by the customer and provide the status information for access by the customer.

23. The system of claim 22, wherein the status information system provides status information to the customer via the Internet accessible computer system.

24. The system of claim 22, wherein the status information comprises the shipping history of a predetermined number of prior package shipments by the customer.

25. The system of claim 22, wherein the status information comprises package tracking information.

26. The system of claim 8, wherein the order-receiving computer system comprises an Internet world wide web (WWW) server.

27. The system of claim 26, wherein the WWW server is configured to generate a web interface for interaction by the customer'"'"'s Internet accessible computer system.

28. The system of claim 8, wherein the order-receiving computer system is configured to provide a request package pickup interface via an Internet site, the request package pickup interface being accessible by the customer'"'"'s Internet accessible computer system and including package pickup information fields for customer entry of package pickup information associated with pickup and shipment of the package.

29. The system of claim 8, wherein the order-receiving computer system is configured to provide a shipment summary interface via the Internet site, the shipment summary interface being accessible by the customer'"'"'s Internet accessible computer system and including editable shipment summary information fields associated with an order to ship a package.

30. The system of claim 29, wherein the shipment summary interface is configured to display service options for selection by the customer selected from the group comprising:

changing information associated with shipment of the package, adding another package to the shipment, selecting to view a drop-off locator, and selecting service for delivery of the package sooner.

31. The system of claim 8, wherein the order-receiving computer system is configured to provide a payment interface via the Internet site, the payment interface being accessible by the customer'"'"'s Internet accessible computer system and including selectable payment options associated with an order to ship a package.

32. The system of claim 31, wherein the order-receiving computer system is configured to provide a print labels interface via the Internet site, the print labels interface being accessible by the customer'"'"'s Internet accessible computer system and including instructions for printing a label for association with the package.

33. The system of claim 8, wherein the order-receiving computer system is configured to provide a shipping history interface via the Internet site, the shipping history interface being accessible by the customer'"'"'s Internet accessible computer system and including shipping history information fields for allowing customer selection of shipping history display options.

34. The system of claim 33, wherein the order-receiving computer system is configured to display shipping history information to the customer in response to selection of a shipping history display option.

35. The system of claim 33, wherein the shipping history display options include a track shipment option, and wherein the order-receiving computer system is configured to display shipment tracking information associated with a selected prior order by the customer in response to selection of the track shipment option.

36. The system of claim 33, wherein the shipping history display options include a “

shipment details”

option, wherein the order-receiving computer system is configured to display information associated with at least one prior order by the customer, and wherein the order-receiving computer system is configured to display detailed information associated with a selected prior order of the customer in response to selection of the shipment details option in association with selection of a particular prior order.

37. The system of claim 8, further comprising a customer profile information computer system associated with the order-receiving computer system, the customer profile information computer system storing preference information associated with the customer.

38. A method for delivery of a package by a shipping service provider to an intended recipient, comprising the steps of:

receiving an order entered by a customer at an Internet accessible computer system to pickup on a same day as the order is entered and ship the package to an intended recipient;

communicating the pickup and shipping order to an order-receiving computer system;

at the order-receiving computer system, processing the pickup and shipping order to validate information associated with the order, including validating that a dispatch computer system is capable of initiating the order on the same day;

in response to successful validation of information associated with the pickup and shipping order, communicating the pickup and shipping order to the dispatch computer system;

in response to an unsuccessful validation of information associated with the pickup and shipping order, generating at least one alternative shipping option;

at the dispatch computer system, generating a dispatch order for pick up of the package at one of a plurality of locations;

communicating the dispatch order to a selected service person;

receiving the dispatch order at a communications receiving device associated with the selected service person; and

in response to receipt of the dispatch order, picking up the package at the location for delivery to the intended recipient;

wherein receiving the customer-entered order and generating at least one alternative shipping option in response to unsuccessful validation are all accessible through a common application of the Internet accessible computer system.

39. The method of claim 38, wherein the pickup location is a place selected by the customer.

40. The method of claim 38, wherein the pickup location is at a drop box.

41. The method of claim 38, wherein validating that the dispatch computer system is capable of fulfilling the order includes:

determining whether the pickup location associated with the order is within a predetermined service area for demand pickup by a selected service person and,

in response to a determination that the pickup location is within the predetermined service area, generating the dispatch order for communication to the selected service person.

42. The method of claim 41, further comprising the step of:

in response to a determination that the pickup location is not within the predetermined service area, providing information to the customer via the Internet accessible computer system about locations for package drop-off.

43. The method of claim 41, further comprising the step of validating that pickup service is available for the order by reference to a zip code associated with the customer.

44. The method of claim 38, further comprising the steps of:

receiving status information from a package delivery computer system corresponding to the status of shipment of the package by the customer, and

providing the status information to the customer.

45. The method of claim 44, wherein the status information comprises the shipping history of a predetermined number of prior package shipments by the customer.

46. The method of claim 38, further comprising the steps of:

receiving payment information from the customer, and

processing a customer payment for shipment of the package.

47. The method of claim 44, wherein the status information comprises package tracking information.

48. The method of claim 44, wherein the status information is provided to the customer via the Internet accessible computer system.

49. The method of claim 38, further comprising the step of:

providing a shipping information interface via an Internet site, the shipping information interface being accessible by the customer'"'"'s Internet accessible computer system and including shipment order information fields for customer entry of shipment order information associated with shipment of the package.

50. The method of claim 49, wherein the shipment order information fields include a “

request package pickup”

field that is capable of being selected by the customer to cause the order-receiving computer system to generate the customer-entered pickup and shipping order, or deselect the request package pickup field,

whereby a customer can select on call pickup or alternatively select pickup of the package at a drop box.

51. The method of claim 49, wherein the shipment order information fields include a “

ship to”

address field that is capable of being filled in by the customer with information indicative of an address of the intended recipient.

52. The method of claim 51, further comprising the steps of:

processing the ship to address field to validate the ship to address,

determining whether an address of a package recipient is a valid address, and

providing an indication of address invalidity in the event that the address of the package recipient is invalid.

53. The method of claim 38, further comprising the step of:

providing a shipment summary interface via the Internet site, the shipment summary interface being accessible by the customer'"'"'s Internet accessible computer system and including editable shipment summary, information fields associated with an order to ship a package.

54. The method of claim 53, wherein the shipment summary interface is configured to display service options for selection by the customer selected from the group comprising:

changing information associated with shipment of the package, adding another package to the shipment, selecting to view a drop-off locator, and selecting service for delivery of the package sooner.

55. The method of claim 38, further comprising the step of:

providing a payment interface via the Internet site, the payment interface being accessible by the customer'"'"'s Internet accessible computer system and including selectable payment options associated with an order to ship a package.

56. The method of claim 55, wherein the payment options are selected from the group comprising:

payment from a customer'"'"'s existing account with the shipping service provider, payment via credit card on file with the shipping service provider, and payment via other credit card.

57. The method of claim 38, further comprising the step of:

providing a shipping history interface via the Internet site, the shipping history interface being accessible by the customer'"'"'s Internet accessible computer system and including shipping history information fields for allowing customer selection of shipping history display options.

58. The method of claim 57, wherein the shipping history display options include a “

shipment details”

option, and further comprising the steps of;

displaying information associated with at least one prior order by the customer, and

displaying detailed information associated with a selected prior order of the customer in response to selection of the shipment details option in association with selection of a particular prior order.

59. The method of claim 57, further comprising the steps of:

displaying shipping history information to the customer in response to selection of a shipping history display option.

60. The method of claim 57, wherein the shipping history display options include a track shipment option, and further comprising the step of displaying shipment tracking information associated with a selected prior order by the customer in response to selection of the track shipment option.

61. The method of claim 38, further comprising the step of acquiring information about the package by scanning a label on the package with a delivery information acquisition device (DIAD).

62. The method of claim 38, wherein the step of communicating the dispatch order is carried out by communicating a message via a technology selected from the group comprising:

an e-mail message, a cellular telephone system, a pager system, a wireless personal communication system (PCS), an ARDIS network, Bluetooth devices, or other proprietary data communications system.

63. The method of claim 38, wherein the order-receiving computer system comprises an Internet world wide web (WWW) server.

64. The method of claim 63, wherein the WWW server is configured to generate a web interface for interaction by the customer'"'"'s Internet accessible computer system.

65. The method of claim 38, further comprising the step of:

providing a request package pickup interface via an Internet site, the request package pickup interface being accessible by the customer'"'"'s Internet accessible computer system and including package pickup information fields for customer entry of package pickup information associated with shipment of the package.

66. The method of claim 38, further comprising the step of storing preference information associated with the customer in a customer profile information computer system.

67. A method for processing information associated with a package handled by a shipping service provider in connection with delivery of the package to an intended recipient, comprising:

receiving a customer-entered order from an Internet accessible computer system, said customer-entered order requesting same day pick up and shipping of the package to the intended recipient;

validating that a dispatch computer system is capable of initiating the customer-entered same day pickup and shipping order and one of communicating the customer-entered pickup and shipping order to the dispatch computer system in response to a successful validation; and

generating at least one alternative shipping option in response to unsuccessful validation, wherein receiving the customer-entered order for same day pickup and shipping and generating at least one alternative shipping option in response to unsuccessful validation are all accessible through a common application on the Internet accessible computer system;

at the dispatch computer system, generating a dispatch order for pick up of the package from one of a plurality of pickup locations; and

communicating the dispatch order to a selected service person by displaying the dispatch order on a communications receiving device to the selected service person to pick up the package for delivery via the shipping service provider to the intended recipient.

68. The system of claim 67, wherein validating includes validating that the pickup location is within a pickup service area.

69. The system of claim 67, wherein the customer entered order requests pick up at a pickup time and wherein validating includes validating that the pickup time is within predetermined service times.

70. The method of claim 67, wherein the pickup location is selected by the customer.

71. The method of claim 67, wherein the pickup location is at a drop box.

72. The method of claim 67, further comprising the step of storing status information corresponding to the status of shipment of the package and providing the status information for access by the customer.

73. The method of claim 72, wherein the status information comprises tracking information corresponding to the package.