Automated shopping system and method for managing a process for selection of human entities

• US 7,844,502 B2
• Filed: 02/15/2007
• Issued: 11/30/2010
• Est. Priority Date: 10/10/2000
• Status: Active Grant

• Current Assignee: Intragroup Inc.
• Original Assignee: Intra Group Incorporated
• Inventors: SCIUK, DAVID
• Primary Examiner(s): Airapetian, Mila
• Application Number:
  US11/675,571
• Publication Number:
  US 20070198366A1
• Time in Patent Office: 1,384 Days
• Field of Search: 705/26, 705/27
• US Class Current: 705/26.8
• CPC Class Codes: G06Q 10/1053 Employment or hiring
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0204 Market segmentation
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access

Abstract

A system and method for automatically managing a multi-step process in which human providers are selected, typically for employment and dating services. The selection process includes background checking, testing, interviewing, and acceptance by the provider and selecting entity, through automated sequencing, coordinating, tracking, status reporting, and an optional human intervention. The invention includes a system and method for automatically scoring and ranking human providers by a set of selection criteria, typically multiple choice options. The system determines the relevance of the questions and answers and stores it in a continuously updating Knowledge-base. The answers may be spoken, written, or entered directly into the system. The system includes testing and interviewing human providers with respect to the selection criteria; and the resulting scoring information is stored and may be used in future assessments. The system requires a charging process for updating information based on usage or subscription to the system.

Claims

1. An automated shopping system in which a user places an order for at least one provider, a degree of matching between each order-provider pairing is computed, and a score is reported to at least the user and optionally to the at least one provider, the automated shopping system comprising:

at least one processor to receive and process information including at least one of (a) user information from at least one user including information that specifies provider criteria and order information that specifies order criteria for that particular order, (b) provider information from at least one provider, and (c) third party information;

at least one data storage device that communicates with the at least one processor, that includes at least one database, and that receives and stores the information in the at least one database;

at least one virtual provider that is created by program code within the at least one processor by pairing provider information of a particular provider with order information of a particular order to create an informational pair and that is stored within the at least one database;

a knowledge base that is stored in a data storage device which may be said at least one data storage device, and that contains information on which to base requests for information by the system;

a scoring system that resides in program code within the at least one processor, that compares the provider information of a particular provider and the order information of a particular order within each respective informational pair in at least one step, and that determines a score reflecting a degree of matching for each respective informational pair; and

a management system that resides in program code within the at least one processor, that tracks each virtual provider through multiple steps, and that sequences the multiple steps by specifying contents of each step of the multiple steps, the contents at least including instructions to at least one of (a) the user regarding the input of user information, (b) the provider regarding the input of provider information, and (c) third parties regarding the input of information.

2. The automated shopping system of claim 1, wherein the management system determines default content for each step of the multiple steps.

3. The automated shopping system of claim 2, wherein the default content is determined by one of the user, the system, and an operator of the system.

4. The automated shopping system of claim 1, wherein the score is computed from a predetermined formula which includes at least one of user-specified criteria, user-specified weighting factors, and user-specified relative importance of respective criteria.

5. The automated shopping system of claim 1, wherein the scoring system determines scores based at least in part on a keyword occurrence value computed from number of occurrences of keywords in information provided and optionally degree of clustering of keywords in information provided, and wherein the keywords are provided by at least one of the user and the automated shopping system.

6. The automated shopping system of claim 1, further comprising a timer that allocates a pre-determined time to complete at least one step of the multiple steps.

7. The automated shopping system of claim 6, wherein the system sends an alarm indicating that a predetermined time period has lapsed without requisite action.

8. The automated shopping system of claim 7, wherein the alarm is sent to at least one individual recipient selected from the group consisting of the user, the provider, a third party, and an operator of the system, the alarm is classified as either a warning alarm or an urgent alarm, and the alarm is sent to the at least one individual recipient based on whether the respective at least one individual recipient has access to warning alarms or to urgent alarms.

9. The automated shopping system of claim 1, further comprising a rescoring system that resides in program code within the at least one processor, and that automatically corrects the scores based on correction factors.

10. The automated shopping system of claim 9, wherein the correction factors are derived from at least one of interviewing the provider, objective testing of the provider, reference checking of the provider'"'"'s information, and third party verification of the provider information.

11. The automated shopping system of claim 9, further comprising a device to request information which is one of (a) an avatar which is an animated image generated automatically by the system or (b) a simulated interviewer, and further comprising a device to accept input of the information requested in digital form or as verbal input converted into digital form.

12. The automated shopping system of claim 1, further comprising a device to accept input of information in digital form or as verbal input converted into digital form.

13. The automated shopping system of claim 1, further comprising a device to request information which is one of (a) an avatar which is an animated image generated automatically by the system or (b) a simulated interviewer, and further comprising a device to accept input of the information requested in digital form or as verbal input converted into digital form.

14. The automated shopping system of claim 1, further comprising a reporting system that resides in program code within the at least one processor and that at least one of (a) sends status messages to the user regarding the status of a particular order in the system, and (b) sends status messages to providers regarding the status of the virtual providers relating to respective providers in the system.

15. The automated shopping system of claim 1, further comprising a billing system that resides in program code within the at least one processor and that bills at least one of the user based on at least one of (a) number of providers that have been matched with said user, (b) number of orders during a period of time from said user, and (c) the number of iterations, and the provider based on the number of orders that have been matched with said provider.

16. The automated shopping system of claim 1, wherein requests for additional information continue until sufficient information is received.

17. The automated shopping system of claim 1, wherein the knowledge base is substantially separate from at least one of user information and program code but has supporting programs stored therein.

18. The automated shopping system of claim 1, wherein the management system further comprises a calendar subsystem that tracks personal schedule information including time and dates of at least one of the user, the at least one provider, third parties, and the system operator.

19. An automated shopping method for automated management of a process in which a user places an order for at least one provider, a degree of matching between each order-provider pairing is computed, and a score is reported to at least the user and optionally to at least one provider, the automated shopping method comprising:

providing (a) at least one processor to receive and process information including at least one of (i) user information from at least one user including information that specifies provider criteria and order information that specifies order criteria for that particular order, (ii) provider information, and (iii) third party information;

(b) at least one data storage device that communicates with the at least one processor, that includes at least one database, and that receives and stores the information in the at least one database; and

(c) a knowledge base that is stored in a data storage device which may be said at least one data storage device, and that contains information on which to base requests for information by the automated shopping method;

receiving information (a) from the user including information that specifies provider criteria and order information that specifies order criteria for that particular order, and (b) from the at least one provider;

creating at least one virtual provider with program code within the at least one processor by pairing provider information of a particular provider with order information of a particular order to create an informational pair, and storing the at least one virtual provider within the at least one database;

determining a score that reflects a degree of matching for each respective informational pair using a scoring system that resides in program code within the at least one processor, and that compares the provider information of a particular provider and the order information of a particular order within each respective informational pair in at least one step; and

tracking each order-provider pairing through multiple steps using a management system that resides in program code within the at least one processor, and that uses sequencing to specify contents of each step of the multiple steps, the contents at least including instructions to at least one of (a) the user regarding the input of user information, (b) the provider regarding the input of provider information, and (c) third parties regarding the input of information.

20. The automated shopping method of claim 19, wherein the management system used in tracking determines default content for tracking one or more step of the multiple steps.

21. The automated shopping method of claim 20, wherein the default content is determined by at least one of the user, the system, and an operator of the system.

22. The automated shopping method of claim 19, wherein the score is determined by computation from a predetermined formula which includes at least one of user-specified criteria, user-specified weighting factors, and user-specified relative importance of respective criteria.

23. The automated shopping method of claim 19, wherein the scoring system determines scores based in part on degree of clustering of keywords in information provided.

24. The automated shopping method of claim 19, wherein the management system used in tracking allocates a pre-determined time to complete at least one step of the multiple steps using a timer.

25. The automated shopping method of claim 24, wherein the management system used in tracking sends an alarm if a predetermined time period has lapsed without requisite action.

26. The automated shopping method of claim 25, wherein the alarm is sent to at least one individual recipient selected from the group consisting of the user, the provider, a third party, and an operator of the system, the alarm is classified as either a warning alarm or an urgent alarm, and the alarm is sent to the at least one individual recipient based on whether the respective at least one individual recipient has access to warning alarms or to urgent alarms.

27. The automated shopping method of claim 19, further comprising revising the score using a rescoring system that resides in program code within the at least one processor and that automatically corrects the score based on correction factors.

28. The automated shopping method of claim 27, wherein the correction factors are derived from at least one of interviewing the provider, objective testing of the provider, and reference checking of the provider'"'"'s information.

29. The automated shopping method of claim 27, wherein the management system used in tracking uses a device to request information which is one of (a) an avatar which is an animated image generated automatically by the system or (b) a simulated interviewer and uses a device to accept input of the information requested in digital form or as verbal input converted into digital form.

30. The automated shopping method of claim 19, wherein tracking further comprises using a device to accept input of the information requested in digital form or as verbal input converted into digital form.

31. The automated shopping method of claim 19, wherein the management system used in tracking uses a device to request information which is one of (a) an avatar which is an animated image generated automatically by the system or (b) a simulated interviewer and uses a device to accept input of the information requested in digital form or as verbal input converted into digital form.

32. The automated shopping method of claim 19, wherein the management system used in tracking reports status using a reporting system that resides in program code within the at least one processor and that at least one of (a) sends status messages to the user regarding the status of a particular order in the system, and (b) sends status messages to providers regarding the status of the virtual providers relating to respective providers in the system.

33. The automated shopping method of claim 19, wherein the management system used in tracking bills for services using a billing system that resides in program code within the at least one processor and that bills the user based on at least one of (a) number of providers that have been matched with said user, (b) number of orders during a period of time from said user, and (c) the number of iterations.

34. The automated shopping method of claim 19, wherein requests for additional information continue until sufficient information is received.

35. The automated shopping method of claim 19, wherein the knowledge base is substantially separate from at least one of user information and program code but has supporting programs stored therein.

36. The automated shopping method of claim 19, wherein the management system further comprises a calendar subsystem that tracks personal schedule information including time and dates of at least one of the user, the at least one provider, third parties, and the system operator.