Dynamic multimedia content stream delivery based on quality of service

• US 7,847,813 B2
• Filed: 02/23/2006
• Issued: 12/07/2010
• Est. Priority Date: 03/10/2005
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Skiba, David Joseph, Erhart, George William, Matula, Valentine C.
• Primary Examiner(s): Kuntz; Curtis
• Assistant Examiner(s): El-Zoobi; Maria
• Application Number:
  US11/360,256
• Publication Number:
  US 20060203976A1
• Time in Patent Office: 1,748 Days
• Field of Search: 348 1401- 1408, 379/88.01
• US Class Current: 348/14.01
• CPC Class Codes: H04M 3/2227 Quality of service monitoring
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A method and apparatus are disclosed for intelligently delivering components of a multimedia content stream (e.g., audio component, video component, etc.) to a telecommunications terminal based on the quality of service (QoS) for transmissions received at the terminal. The illustrative embodiment is disclosed in the context of an interactive voice response system, but is applicable in a wide variety of other telecommunications systems and applications.

Claims

1. A method comprising:

receiving a call from a telecommunications terminal at an interactive voice response system;

spawning a thread at said interactive voice response system after the receiving of said call, wherein said thread is for starting and stopping delivery of a multimedia stream to said telecommunications terminal, and wherein said multimedia stream comprises a plurality of components;

determining via said thread a non-empty subset of said plurality of components based on the quality of service for one or more signals received at said telecommunications terminal; and

transmitting only said non-empty subset of said plurality of components to said telecommunications terminal.

2. The method of claim 1 wherein a first of said plurality of components is audio and a second of said plurality of components is video.

3. The method of claim 1 wherein a first of said plurality of components is video and a second of said plurality of components is audio.

4. A method comprising:

receiving a call from a telecommunications terminal at an interactive voice response system;

spawning a thread at said interactive voice response system after the receiving of said call, wherein said thread is for starting and stopping delivery of a multimedia stream to said telecommunications terminal, and wherein said multimedia stream comprises a plurality of components;

determining via said thread a non-empty subset of said plurality of components based on the quality of service for one or more signals received at said telecommunications terminal, wherein said non-empty subset comprises at least two of said plurality of components;

transmitting only said non-empty subset of said plurality of components to said telecommunications terminal; and

when the quality of service for one or more signals received at said telecommunications terminal falls below a threshold, suspending the transmission of one of said non-empty subset of components while continuing to transmit the remaining components of said non-empty subset of components.

5. The method of claim 4 further comprising resuming the transmission of said one of said non-empty subset of components when the quality of service for said one or more signals rises back above said threshold.

6. A method comprising:

receiving a call from a telecommunications terminal at an interactive voice response system;

spawning a thread at said interactive voice response system after the receiving of said call, wherein said thread is for starting and stopping delivery of a multimedia stream to said telecommunications terminal, and wherein said multimedia stream comprises a plurality of components;

determining via said thread a non-empty subset of said plurality of components based on the quality of service for one or more signals received at said telecommunications terminal, wherein said non-empty subset comprises at least two of said plurality of components;

transmitting only said non-empty subset of said plurality of components to said telecommunications terminal; and

when the quality of service for one or more signals received at said telecommunications terminal rises above a threshold, transmitting one of said plurality of components that is not a member of said non-empty subset of components in addition to said non-empty subset of components.

7. The method of claim 6 wherein said one of said plurality of components that is not a member of said non-empty subset of components is video.

8. A method comprising:

receiving a call from a telecommunications terminal at an interactive voice response system;

spawning a thread at said interactive voice response system after the receiving of said call, wherein said thread is for starting and stopping delivery of a multimedia stream to said telecommunications terminal, and wherein said multimedia stream comprises a plurality of components;

determining via said thread a non-empty subset of said plurality of components based on the quality of service for one or more signals received at said telecommunications terminal, wherein said non-empty subset comprises at least two of said plurality of components;

transmitting only said non-empty subset of said plurality of components to said telecommunications terminal; and

when the quality of service for one or more signals received at said telecommunications terminal drops below a threshold, transmitting one of said plurality of components that is not a member of said non-empty subset of components in lieu of one of said non-empty subset of components.

9. The method of claim 8 wherein the transmission of said one of said non-empty subset of components requires greater utilization of a resource than the transmission of said one of said plurality of components that is not a member of said non-empty subset of components.

10. The method of claim 8 further comprising:

when the quality of service for said one or more signals rises back above said threshold,

(i) suspending the transmission of said one of said plurality of components that is not a member of said non-empty subset of components, and

(ii) resuming the transmission of said one of said non-empty subset of components.