Drive-through transaction system and method

• US 7,848,830 B1
• Filed: 07/09/2007
• Issued: 12/07/2010
• Est. Priority Date: 07/10/2006
• Status: Expired due to Fees

• Current Assignee: Diebold Nixdorf, Incorporated
• Original Assignee: Diebold Incorporated (Diebold Nixdorf, Incorporated)
• Inventors: Reese, Rodney J., Lawver, Mike, Cairns, Dustin, Harroff, B. Scott, Gromley, Neil
• Primary Examiner(s): Dixon; Thomas
• Assistant Examiner(s): Vizvary; Gerald C
• Application Number:
  US11/825,770
• Time in Patent Office: 1,247 Days
• Field of Search: None
• US Class Current: 700/43
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G07F 19/205 Housing aspects of ATMs

Abstract

A system (10) for carrying out transactions between a customer at a customer station (14, 21, 202, 204) and a service provider at a service provider station (12, 194), includes transferring items through transaction devices such as pneumatic carrier delivery and receiving device (21, 200) and a deal drawer (20, 208). The customer at the customer station provides inputs corresponding to a financial account through input devices on the body which is stored in the memory (82, 158) on the body. After transfer to the service provider station, data in the memory is output to a charge device (56) which is operative to assess a charge to the customer'"'"'s account responsive to data output from the memory. Vehicle sensors (230, 234) sense a vehicle adjacent the respective transaction device. At least one computer calculates at least one time value corresponding to each vehicle and stores the at least one time value and other data values concerning the respective transaction.

Claims

1. A method, comprising:

(a) installing at a transaction facility including a drive-through lane and a telephone system;

at least one vehicle sensor, wherein the at least one vehicle sensor is operative to sense a vehicle at the drive-through lane, wherein the at least one vehicle sensor is operative to generate at least one sensor signal responsive to sensing a vehicle at the drive-through lane;

and

at least one telephone switching interface device operative to generate at least one dual-tone multi-frequency (DTMF) signal, wherein the at least one telephone switching interface device includes a Private Branch eXchange (PBX) interface device;

(b) operatively connecting the at least one vehicle sensor and the at least one telephone switching interface device,

wherein the operative connection causes the at least one vehicle sensor to send generated sensor signals to the at least one telephone switching interface device,

wherein the operative connection causes the at least one telephone switching interface device to receive sensor signals sent from the at least one vehicle sensor,

wherein the operative connection causes the at least one telephone switching interface device, responsive to receiving at least one sensor signal sent from the at least one vehicle sensor, to generate at least one DTMF signal; and

(c) operatively connecting the at least one telephone switching interface device and the telephone system,

wherein the operative connection causes the at least one telephone switching interface device to send generated DTMF signals to the telephone system,

wherein the operative connection causes the at least one telephone system to receive DTMF signals sent from the telephone switching interface device,

wherein the operative connection causes the telephone system to receive at least one DTMF signal corresponding to arrival of a vehicle at the drive-through lane, responsive to the at least one vehicle sensor sensing arrival of the vehicle at the drive-through lane,

wherein the operative connection causes the telephone system to receive at least one DTMF signal corresponding to departure of the vehicle away from the drive-through lane, responsive to the at least one vehicle sensor sensing departure of the vehicle away from the drive-through lane.

2. The method of claim 1,

wherein the at least one vehicle sensor is operative to sense departure of a vehicle away from the drive-through lane,

wherein step (c) includes operatively connecting the at least one telephone switching interface device and at least one processor in operative connection with at least one data store,

wherein the at least one processor is operative to determine at least one arrival time value corresponding to sensed arrival of the vehicle at the drive-through lane,

wherein the at least one processor is operative to determine at least one departure time value corresponding to sensed departure of the vehicle away from the drive-through lane,

wherein the at least one processor is operative to store the at least one arrival time value and the at least one departure time value in the at least one data store.

3. A method of acquiring metrics at a facility adapted to accomplish transactions,

the facility including:

a telephone system,

at least one drive-through lane,

at least one transaction device operative to exchange items with persons in vehicles in the at least one drive-through lane,

at least one vehicle sensor operative to sense a vehicle at least one position in the at least one drive-through lane,

at least one telephone switching interface device in operative connection with the at least one vehicle sensor and the telephone system,

at least one processor in operative connection with at least one data store and in operative connection with the at least one telephone switching interface device,

wherein the at least one processor is operative to determine at least one time value corresponding to the vehicle at the at least one position,

wherein the at least one processor is operative to cause a determined time value to be stored in the at least one data store,

the method comprising;

(a) operating the at least one vehicle sensor to sense a vehicle at a position in the at least one drive-through lane;

(b) subsequent to step (a), operating the at least one vehicle sensor to communicate at least one signal corresponding to the vehicle sensed in step (a) to the at least one telephone switching interface device;

(c) subsequent to step (b), operating the at least one telephone switching interface device to communicate at least one telephone communication signal corresponding to the vehicle sensed in step (a) to the telephone system;

(d) subsequent to step (c), operating the telephone system to communicate at least one signal corresponding to the vehicle sensed in step (a) to the at least one processor;

(e) subsequent to step (d), determining at least one time value corresponding to the vehicle sensed in step (a) responsive to operation of the at least one processor; and

(f) subsequent to step (e), storing in the at least one data store, responsive to operation of the at least one processor, the at least one time value determined in step (e).

4. The method of claim 3, further comprising:

(g) sensing, with the at least one vehicle sensor, an arrival of the vehicle at an initial position at an entrance to the at least one drive-through lane;

(h) communicating at least one signal corresponding to the arrival of the vehicle at the initial position at the entrance to the at least one drive-through lane, to the at least one telephone switching interface;

(i) communicating at least one signal corresponding to the arrival of the vehicle at the initial position at the entrance to the at least one drive-through lane, to the telephone system;

(j) communicating at least one signal corresponding to the arrival of the vehicle at the initial position at the entrance to the at least one drive-through lane, to the at least one processor;

(k) determining responsive to operation of at least one processor, at least one time value corresponding to the arrival of the vehicle at the initial position at the entrance to the at least one drive-through lane; and

(l) storing, in the at least one data store, through operation of the at least one processor, data corresponding to the at least one time value, wherein the at least one time value corresponds to the arrival of the vehicle at the initial position at the entrance to the at least one drive-through lane.

5. The method of claim 3, further comprising:

(g) sensing, with the at least one vehicle sensor, an arrival of the vehicle at a position in the at least one drive-through lane adjacent the transaction device;

(h) communicating at least one signal corresponding to the arrival of the vehicle at the position in the at least one drive-through lane adjacent the transaction device, to the at least one telephone switching interface;

(i) communicating at least one signal corresponding to the arrival of the vehicle at the position in the at least one drive-through lane adjacent the transaction device, to the telephone system;

(j) communicating at least one signal corresponding to the arrival of the vehicle at the position in the at least one drive-through lane adjacent the transaction device, to the at least one processor;

(k) determining at least one time value corresponding to the arrival of the vehicle at the position in the at least one through lane adjacent the transaction device; and

(l) storing, in the at least one data store, through operation of the at least one processor, the at least one time value corresponding to the arrival of the vehicle at the position in the at least one drive-through lane adjacent the transaction device.

6. The method of claim 3, wherein the facility further includes

at least one transaction initiation device operative to alert a service provider within the facility,

at least one transaction initiation sensor operative to sense a transaction initiation,

wherein the at least one telephone switching interface device is in operative connection with the at least one transaction initiation sensor, and

wherein the at least one processor is operative to determine at least one transaction initiation time value corresponding to a transaction initiation sensing by the at least one transaction initiation sensor,

wherein the at least one processor is operative to cause the at least one transaction initiation time value to be stored in the at least one data store,

the method further comprising:

(g) sensing, with the at least one transaction initiation sensor, a transaction initiation;

(h) communicating at least one signal corresponding to the transaction initiation, to the at least one telephone switching interface;

communicating at least one signal corresponding to the transaction initiation, to the telephone system;

(j) communicating at least one signal corresponding to the transaction initiation, to the at least one processor;

(k) determining at least one transaction initiation time value corresponding to the transaction initiation; and

(l) storing, in the at least one data store, through operation of the at least one processor, the at least one transaction initiation time value.

7. The method of claim 3, wherein the facility further includes

at least one transaction sensor operative to sense an item exchange,

wherein the at least one telephone switching interface device is in operative connection with the at least one transaction sensor, and

wherein the at least one processor is operative to determine at least one item exchange time value corresponding to an exchange of an item,

wherein the at least one processor is operative to cause the at least one item exchange time value to be stored in the at least one data store,

the method further comprising:

(g) sensing, with the at least one transaction sensor, an item exchange;

(h) communicating at least one signal corresponding to the item exchange, to the at least one telephone switching interface;

(i) communicating at least one signal corresponding to the item exchange, from the at least one telephone switching interface to the telephone system;

(j) communicating at least one signal corresponding to the item exchange, to the at least one processor;

(k) determining at least one item exchange time value corresponding to the item exchange; and

(l) storing, in the at least one data store, through operation of the at least one processor, the at least one item exchange time value.

8. The method of claim 3, further comprising:

(g) sensing, with the at least one vehicle sensor, a departure of the vehicle from a position in the at least one drive-through lane adjacent the transaction device;

(h) communicating at least one signal corresponding to the departure, to the at least one telephone switching interface;

(i) communicating at least one signal corresponding to the departure, from the at least one telephone switching interface to the telephone system;

(j) communicating at least one signal corresponding to the departure, to the at least one processor;

(k) determining at least one departure time value corresponding to the departure; and

(l) storing, in the at least one data store, through operation of the at least one processor, the at least one departure time value.

9. The method of claim 3, further comprising:

(g) sensing, with the at least one vehicle sensor, an arrival of the vehicle at a position at an exit from the at least one drive-through lane;

(h) communicating at least one signal corresponding to the arrival, to the at least one telephone switching interface;

(i) communicating at least one signal corresponding to the arrival, to the telephone system;

(j) communicating at least one signal corresponding to the arrival, to the at least one processor;

(k) determining at least one arrival time value corresponding to the arrival; and

(l) storing, in the at least one data store, through operation of the at least one processor, the at least one arrival time value.

10. The method of claim 3, further comprising:

(g) sensing, with the at least one vehicle sensor, a departure of the vehicle from a position at an exit from the at least one drive-through lane;

(h) communicating at least one signal corresponding to the departure, to the at least one telephone switching interface;

(i) communicating at least one signal corresponding to the departure, to the telephone system;

(j) communicating at least one signal corresponding to the departure, to the at least one processor;

(k) determining through operation of the at least one processor, at least one departure time value corresponding to the departure; and

(l) storing, in the at least one data store, through operation of the at least one processor, the at least one departure time value.

17. The method of claim 3

wherein step (a) includes operating the at least one vehicle sensor to sense arrival of a vehicle in a drive-through lane,

wherein step (e) includes determining through operation of the at least one processor, at least one arrival time value corresponding to the arrival sensed in step (a),

wherein step (f) includes storing in the at least one data store, responsive to operation of the at least one processor, the at least one arrival time value determined in step (e).

18. The method of claim 17 and further comprising:

(g) operating the at least one vehicle sensor to sense a departure of the vehicle from the position in the at least one drive-through lane;

(h) subsequent to step (g), operating the at least one vehicle sensor to communicate at least one signal corresponding to the departure sensed in step (g) to the at least one telephone switching interface device;

(i) subsequent to step (h), operating the at least one telephone switching interface device to communicate at least one telephone communication signal corresponding to the departure sensed in step (g) to the telephone system;

(j) subsequent to step (i), operating the telephone system to communicate at least one signal corresponding to the departure sensed in step (g) to the at least one processor;

(k) subsequent to step (j), determining at least one departure time value corresponding to the departure sensed in step (g) responsive to operation of the at least one processor; and

(l) subsequent to step (k), storing in the at least one data store, responsive to operation of the at least one processor, the at least one departure time value determined in step (k).

19. The method of claim 18 wherein the at least one telephone switching interface device is operative generate at least one dual-tone multi-frequency (DTMF) signal, wherein the at least one telephone switching interface device comprises at least one Private Branch eXchange (PBX) interface device, wherein both step (c) and step (j) include operating the at least one PBX interface device to send at least one DTMF signal to the telephone system.

20. The method of claim 3 wherein the at least one telephone switching interface device is operative generate at least one dual-tone multi-frequency (DTMF) signal, wherein the at least one telephone switching interface device comprises at least one Private Branch eXchange (PBX) interface device, wherein step (c) includes operating the at least one PBX interface device to send at least one DTMF signal to the telephone system.

11. A method for of improving the operation of a facility adapted to accomplish transactions,

the facility including:

a telephone system,

at least one drive-through lane,

at least one transaction initiation device operative to alert a service provider within the facility,

at least one transaction device operative to exchange items with persons in vehicles in the at least one drive-through lane,

at least one sensor operative to sense an occurrence of at least one event related to a person in a vehicle at a drive-through lane of the facility,

at least one telephone switching interface device in operative connection with the at least one sensor and the telephone system,

at least one processor

in operative connection with

at least one data store and

the at least one telephone switching interface device, and

operative to

determine at least one time value corresponding to the at least one event and to

cause the at least one time value to be stored in the at least one data store,

the method comprising;

(a) sensing, with the at least one sensor, the occurrence of the at least one event related to a person in a vehicle at a drive-through lane of the facility;

(b) communicating at least one signal corresponding to the at least one event to the at least one telephone switching interface device, responsive to the sensing in step (a);

(c) receiving with the at least one telephone switching interface device, at least one signal communicated in step (b);

(d) operating the at least one telephone switching interface device to communicate at least one signal corresponding to the at least one event to the telephone system, responsive to step (c);

(e) operating the at least one processor to receive at least one signal corresponding to the at least one event, responsive to step (d);

(f) determining responsive to operation of the at least one processor at least one time value corresponding to the at least one event, responsive to step (e); and

(g) storing in the at least one data store, responsive to operation of the at least one processor, the at least one time value determined in step (f).

12. The method of claim 11, further comprising:

(h) operating at least one computer using discrete event simulation software, to carry out modeling of the operation of the facility; and

(i) responsive at least in part to modeling carried out in step (h), altering the operation of the facility.

13. The method according to claim 12 wherein in (a) the facility includes a pharmacy.

14. The method according to claim 12 wherein in (a) the facility comprises a bank.

15. The method according to claim 12 wherein in (d) the at least one telephone switching interface device communicates at least one dual-tone multi-frequency (DTMF) signal to the telephone system.

16. The method according to claim 12 wherein in (e) the telephone system includes the at least one processor.