Methods and systems for opening and funding a financial account online

• US 7,849,003 B2
• Filed: 04/27/2007
• Issued: 12/07/2010
• Est. Priority Date: 04/28/2006
• Status: Active Grant

• Current Assignee: Fidelity Information Services, LLC (Fidelity National Information Services Incorporated)
• Original Assignee: Efunds Corporation (Fidelity National Information Services Incorporated)
• Inventors: Egnatios, Rockne, Byal, Amy B., Evans, Robert L. Jr., Marineau, Gerard
• Primary Examiner(s): MEINECKE DIAZ, SUSANNA M
• Application Number:
  US11/796,563
• Publication Number:
  US 20080091600A1
• Time in Patent Office: 1,320 Days
• Field of Search: 705/42, 705/44, 705/38
• US Class Current: 705/38
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof

Abstract

Methods and systems for monitoring an online account opening service. One system can include an account management system that performs an online account opening service and includes a management console application. The online account opening service electronically receives account application information and funding information specifying at least one funding source, processes the account application to assess a risk to a financial institution of opening an account for a customer, processes the funding source information to assess a risk to the financial institution of transferring funds from the at least one funding source to the account, and electronically transfers funds from the at least one funding source to the account based on the risk to the financial institution of opening the account for the customer and the risk to the financial institution of transferring funds from the at least one funding source to the account.

Claims

1. A system for monitoring an online account opening service, the system comprising:

an account management system programmed to perform an online account opening service, the online account opening service electronically receiving a new account request including account application information and funding information specifying at least one funding source, processing the account application information to assess a risk to a financial institution of opening an account for a customer, processing the funding source information to assess a risk to the financial institution of transferring funds from the at least one funding source to the account, and electronically transferring funds from the at least one funding source to the account based on the risk to the financial institution of opening the account for the customer and the risk to the financial institution of transferring funds from the at least one funding source to the account;

the account management system including a management console application programmed to continuously accumulate results of a new account requests processed by the online account opening service and generate aggregate performance metrics of the online account opening service based on the accumulated results, continuously provide the aggregate performance metrics of the online account opening service to an authorized agent associated with the financial institution, receive configuration information from the authorized agent for controlling the operation of the online account opening service in response to the continuously-provided aggregate performance metrics, and configure the online account opening service based on the configuration information; and

at least one remote device connected to the account management system via at least one network, the at least one remote device programmed to continuously receive the aggregate performance metrics from the management console application and output the aggregate performance metrics to a display.

2. The system of claim 1, wherein the at least one computer network includes the Internet.

3. The system of claim 1, wherein the at least one remote device is programmed to execute a browser application to continuously receive the aggregate performance metrics from the management console application and output the aggregate performance metrics to a display.

4. The system of claim 1, wherein the aggregate performance metrics include a status of queues managed by the online account opening service.

5. The system of claim 1, wherein the aggregate performance metrics include at least two of a number of new account requests accepted by the online account opening service, a number of new account requests rejected by the online account opening service, a percentage of new account requests accepted by the online account opening service, and a percentage of new account requests rejected by the online account opening service.

6. The system of claim 1, wherein the configuration information from the authorized agent for controlling the operation of the online account opening service includes at least one of an instruction to accept a pending new account request associated with the online account opening service and an instruction to reject a pending new account request associated with the online account opening service.

7. The system of claim 1, wherein the management console is programmed to configure the online account opening service based on the configuration information using an automated configuration application.

8. The system of claim 1, wherein the at least one funding source includes at least one of a credit card account and a debit card account.

9. A method of monitoring an online account opening service, the method comprising:

performing an online account opening service, the online account opening service including electronically receiving a new account request including account application information and funding information specifying at least one funding source, processing the account application information to assess a risk to a financial institution of opening an account for a customer, processing the funding source information to assess a risk to the financial institution of transferring funds from the at least one funding source to the account, and electronically transferring funds from the at least one funding source to the account based on the risk to the financial institution of opening the account for the customer and the risk to the financial institution of transferring funds from the at least one funding source to the account;

continuously accumulating results of new account requests processed by the online account opening service and generating aggregate performance metrics of the online account opening service based on the accumulated results;

continuously providing the aggregate performance metrics of the online account opening service to an authorized agent associated with the financial institution over at least one network;

receiving configuration information from the authorization agent for controlling the operation of the online account opening service in response to the continuously-provided aggregate performance metrics; and

configuring the online account opening service based on the configuration information.

10. The method of claim 9, wherein continuously providing the aggregate performance metrics of the online account opening service over at least one network includes continuously providing the aggregate performance metrics of the online account opening service over the Internet.

11. The method of claim 9, wherein continuously providing the aggregate performance metrics of the online account opening service includes continuously providing a status of queues managed by the online account opening service.

12. The method of claim 9, wherein continuously providing the aggregate performance metrics of the online account opening service includes continuously providing at least two of a number of new account requests accepted by the online account opening service, a number of new account requests rejected by the online account opening service, a percentage of new account requests accepted by the online account opening service, and a percentage of new account requests rejected by the online account opening service.

13. The method of claim 9, wherein continuously providing the aggregate performance metrics of the online account opening service includes continuously providing a status of pending new account requests.

14. The method of claim 13 wherein receiving configuration information from the authorized agent for controlling the operation of the online account opening service includes receiving at least one of an instruction to accept a pending new account request associated with the online account opening service and an instruction to reject a pending new account request associated with the online account opening service.