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Web-based network monitoring tool

  • US 7,853,005 B2
  • Filed: 03/26/2007
  • Issued: 12/14/2010
  • Est. Priority Date: 03/22/2000
  • Status: Expired due to Fees
First Claim
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1. A method for providing information regarding the status of an automatic call distributor (ACD), the method comprising:

  • retrieving, by a server, trunk loading data from an ACD; and

    responsive to a request from a web browser, providing a web page indicative of at least a portion of the retrieved data to the web browser;

    wherein the trunk loading data includes traffic load information pertaining to a trunk group selected from the group of trunk groups consisting of an inbound trunk group and an outbound trunk group.

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