Method and system for informing a vehicle telematics user of a connection status
First Claim
1. A method for informing an in-vehicle telematics unit user of a connection status, the method comprising:
- establishing a connection between a telematics unit and a call center;
initiating a communication between the user and a call center service advisor;
temporarily suspending the communication while maintaining the connection;
transmitting, from the call center, a connection status signal to the telematics unit during the temporarily suspended communication, the connection status signal informing the user of a status of the connection; and
restoring the communication between the user and the call center service advisor.
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Accused Products
Abstract
A method for informing an in-vehicle telematics unit user of a connection status generally includes establishing a connection between the telematics unit and a call center, and initiating communication between the user and a call center service advisor. Next, the communication may be temporarily suspended while maintaining the connection. A connection status signal informing the user of the status of the connection is transmitted from the call center to the telematics unit during the temporary suspension in communication. After the signal is transmitted, the communication between the user and the call center service advisor is ultimately restored.
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Citations
20 Claims
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1. A method for informing an in-vehicle telematics unit user of a connection status, the method comprising:
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establishing a connection between a telematics unit and a call center; initiating a communication between the user and a call center service advisor; temporarily suspending the communication while maintaining the connection; transmitting, from the call center, a connection status signal to the telematics unit during the temporarily suspended communication, the connection status signal informing the user of a status of the connection; and restoring the communication between the user and the call center service advisor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of indicating that a connection for communication is active, the method comprising:
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initiating a communication via the connection utilizing a vehicle telematics unit; requesting, by a user of the vehicle telematics unit, a service via the communication; temporarily suspending the communication while maintaining the connection; transmitting a connection status signal to the telematics unit, the connection status signal informing the user that the connection remains active; playing, for the user, a preferred audio output in response to the connection status signal; transmitting an attempt to restore communication signal to the telematics unit, the attempt to restore communication signal indicative of an intent to resume the communication; ceasing the preferred audio output in response to the attempt to restore communication signal; and resuming the communication in response to the attempt to restore communication signal. - View Dependent Claims (13, 14, 15)
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16. A system for informing an in-vehicle telematics unit user of a connection status, the system comprising:
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the in-vehicle telematics unit; and a communication line forming an operative and selective connection between the telematics unit and a call center having at least one call center service advisor; wherein the connection is adapted to be maintained during a temporary suspension in communication between the user and one of the at least one call center service advisor; and wherein the call center is configured to transmit a connection status signal to the telematics unit in response to the temporary suspension in communication. - View Dependent Claims (17, 18, 19, 20)
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Specification