Simulation enabled retail management tutorial system

• US 7,856,410 B2
• Filed: 06/22/2001
• Issued: 12/21/2010
• Est. Priority Date: 12/22/1998
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Nichols, Mark Stewart, Poon, Alexander Han Leung, Haff, Lauren E., Lannert, Eric Jeffrey, Walsh, Michael Joseph, Zabloudil, Maureen Therese, Levitt, Murray David, Smith, John Kenneth, Burgess, Olivia Ruth, Wills, Kerry Russell, Smith, Karen Therese, Willow, Michael James, Ciancaglini, Joseph Michael, Bertrand, Benoit Patrick
• Primary Examiner(s): STARKS, WILBERT L
• Application Number:
  US09/887,188
• Publication Number:
  US 20030163361A1
• Time in Patent Office: 3,469 Days
• Field of Search: 434/362, 705/10, 706/45, 706/61, 715/717
• US Class Current: 706/45
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G09B 7/04 characterised by modifying the teaching programme in response to a wrong answer, e.g. repeating the question, supplying a further explanation
• CPC Class Codes: Y10S 706/927 Education or instruction

Abstract

A system is disclosed that provides a goal based learning system utilizing a rule based expert training system to provide a cognitive educational experience. The system provides the user with a simulated environment that presents a business opportunity to understand and solve optimally. Mistakes are noted and remedial educational material presented dynamically to build the necessary skills that a user requires for success in the business endeavor. The system utilizes an artificial intelligence engine driving individualized and dynamic feedback with synchronized video and graphics used to simulate real-world environment and interactions. Multiple “correct” answers are integrated into the learning system to allow individualized learning experiences in which navigation through the system is at a pace controlled by the learner. A robust business model provides support for realistic activities and allows a user to experience real world consequences for their actions and decisions and entails realtime decision-making and synthesis of the educational material. A store management tutorial system is enabled for providing active coaching on aspects of inventory management, stocking, advertising, return on revenue, markdown, assortment strategy and other aspects of retail management. Techniques for process sensitive help are also integrated into the system to provide contextual examples to guide a user in performing a task.

Claims

1. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving an indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating retail information that provides assistance with achieving the store goal;

(c) monitoring progress of the student toward the store goal;

(d) providing feedback assisting the student in accomplishing the store goal; and

(e) comprising indexing media information to enhance the integration of the media information into the presentation.

2. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving an indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating retail information that provides assistance with achieving the store goal;

(c) monitoring progress of the student toward the store goal; and

(d) providing feedback assisting the student in accomplishing the store goal,

wherein inventory control is integrated into the presentation.

3. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving an indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating retail information that provides assistance with achieving the store goal;

(c) monitoring progress of the student toward the store goal; and

(d) providing feedback assisting the student in accomplishing the store goal,

wherein pricing strategy is integrated into the presentation.

4. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving an indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating retail information that provides assistance with achieving the store goal;

(c) monitoring progress of the student toward the store goal; and

(d) providing feedback assisting the student in accomplishing the store goal,

wherein return on revenue is integrated into the presentation.

5. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving an indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating retail information that provides assistance with achieving the store goal;

(c) monitoring progress of the student toward the store goal; and

(d) providing feedback assisting the student in accomplishing the store goal,

wherein markdown is integrated into the presentation.

6. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving an indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating retail information that provides assistance with achieving the store goal;

(c) monitoring progress of the student toward the store goal; and

(d) providing feedback assisting the student in accomplishing the store goal,

wherein stocking is integrated into the presentation.

7. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving an indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating retail information that provides assistance with achieving the store goal;

(c) monitoring progress of the student toward the store goal; and

(d) providing feedback assisting the student in accomplishing the store goal,

wherein assortment strategy is integrated into the presentation.

8. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving an indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating retail information that provides assistance with achieving the store goal;

(e) monitoring progress of the student toward the store goal;

(d) providing feedback assisting the student in accomplishing the store goal; and

(e) adjusting an example based on the student'"'"'s progress.

9. An apparatus that creates a presentation, comprising:

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates retail information that provides assistance with achieving the store goal; and

(e) logic that monitors progress of the student toward the store goal and provides feedback that assists the student in accomplishing the store goal,

wherein advertising information is integrated into the presentation.

10. An apparatus that creates a presentation, comprising:

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates retail information that provides assistance with achieving the store goal; and

(e) logic that monitors progress of the student toward the store goal and provides feedback that assists the student in accomplishing the store goal,

wherein inventory control is integrated into the presentation.

11. An apparatus that creates a presentation, comprising:

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates retail information that provides assistance with achieving the store goal; and

(e) logic that monitors progress of the student toward the store goal and provides feedback that assists the student in accomplishing the store goal,

wherein pricing strategy is integrated into the presentation.

12. An apparatus that creates a presentation, comprising:

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates retail information that provides assistance with achieving the store goal; and

(e) logic that monitors progress of the student toward the store goal and provides feedback that assists the student in accomplishing the store goal,

wherein return on revenue is integrated into the presentation.

13. An apparatus that creates a presentation, comprising:

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates retail information that provides assistance with achieving the store goal; and

(e) logic that monitors progress of the student toward the store goal and provides feedback that assists the student in accomplishing the store goal,

wherein markdown is integrated into the presentation.

14. An apparatus that creates a presentation, comprising:

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates retail information that provides assistance with achieving the store goal; and

(e) logic that monitors progress of the student toward the store goal and provides feedback that assists the student in accomplishing the store goal,

wherein stocking is integrated into the presentation.

15. An apparatus that creates a presentation, comprising:

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates retail information that provides assistance with achieving the store goal; and

(e) logic that monitors progress of the student toward the store goal and provides feedback that assists the student in accomplishing the store goal,

wherein assortment strategy is integrated into the presentation.

16. An apparatus that creates a presentation, comprising:

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives indicia representative of a store goal, the indicia identifying training that is associated with the store goal, the store goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates retail information that provides assistance with achieving the store goal; and

(e) logic that monitors progress of the student toward the store goal and provides feedback that assists the student in accomplishing the store goal,

wherein the apparatus includes logic that adjusts an example based on the student'"'"'s progress.

17. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) evaluating the progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(d) linking information that motivates accomplishment of the goal to fee presentation.

18. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal; and

(c) evaluating the progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the information includes electronic mail information.

19. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal; and

(c) evaluating the progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the information includes simulation information.

20. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal; and

(c) evaluating the progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the information includes time-synchronized multimedia information.

21. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal; and

(c) evaluating the progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the information includes video conference information.

22. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal; and

(c) evaluating the progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the information emanates from the Internet.

23. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal; and

(c) evaluating the progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the information includes telephony information.

24. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal; and

(c) evaluating the progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the information includes chat room information.

25. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that evaluates the progress toward the goal and provides feedback that further motivates accomplishment of the goal,

wherein the information includes video information.

26. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that evaluates the progress toward the goal and provides feedback that further motivates accomplishment of the goal,

wherein the information includes electronic mail information.

27. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that evaluates the progress toward the goal and provides feedback that further motivates accomplishment of the goal,

wherein the information includes time-synchronized multimedia information.

28. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that evaluates the progress toward the goal and provides feedback that further motivates accomplishment of the goal,

wherein the information includes video conference information.

29. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that evaluates the progress toward the goal and provides feedback that further motivates accomplishment of the goal,

wherein the information emanates from the Internet.

30. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that evaluates the progress toward the goal and provides feedback that further motivates accomplishment of the goal,

wherein the information include telephone information.

31. An apparatus that creates a presentation, comprising:

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that receives information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that evaluates the progress toward the goal and provides feedback that further motivates accomplishment of the goal,

wherein the information includes chat room information.

32. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) querying a user for answers to one or more questions based on one or more learning objectives of the presentation using a simulated human conversation;

(d) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(e) indexing media information to enhance the integration of fee media information into the presentation.

33. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) querying a user for answers to one or more questions based on one or more learning objectives of the presentation using a simulated human conversation;

(d) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(e) synchronizing the media information with other information in the presentation utilizing time and the indexing.

34. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(f) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(a) integrating information that motivates accomplishment of the goal;

(b) querying a user for answers to one or more questions based on one or more learning objectives of the presentation using a simulated human conversation; and

(c) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the media information comprises telephone information.

35. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) querying a user for answers to one or more questions based on one or more learning objectives of the presentation using a simulated human conversation; and

(d) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the media information comprises video information.

36. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) querying a user for answers to one or more questions based on one or more learning objectives of the presentation using a simulated human conversation; and

(d) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the media information comprises audio information.

37. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) querying a user for answers to one or more questions based on one or more learning objectives of the presentation using a simulated human conversation; and

(d) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the media information comprises dialog information.

38. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) querying a user for answers to one or more questions based on one or more learning objectives of the presentation using a simulated human conversation; and

(d) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the media information comprises Internet information.

39. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) querying a user for answers to one or more questions based on one or more learning objectives of the presentation using a simulated human conversation; and

(d) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the media information comprises text information.

40. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal;

(e) logic that queries a user for answers to one or more questions based on more or more learning objectives of the presentation using a simulated human conversation;

(f) logic that monitors progress toward the goal and provides feedback that further motivates accomplishment of the goal; and

(g) logic that indexes media information to enhance fee integration of the media information into the presentation.

41. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal;

(e) logic that queries a user for answers to one or more questions based on more or more learning objectives of the presentation using a simulated human conversation;

(f) logic that monitors progress toward the goal and provides feedback that further motivates accomplishment of the goal; and

(g) logic that synchronizes the media information with offer information in the presentation utilizing time and the indexing.

42. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal;

(e) logic that queries a user for answers to one or more questions based on more or more learning objectives of the presentation using a simulated human conversation; and

(f) logic that monitors progress toward the goal and provides feedback that further motivates accomplishment of the goal;

wherein the media information comprises telephone information.

43. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that queries a user for answers to one or more questions based on more or more learning objectives of the presentation using a simulated human conversation;

wherein the media information comprises video information.

44. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that queries a user for answers to one or more questions based on more or more learning objectives of the presentation using a simulated human conversation;

wherein the media information comprises audio information.

45. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that queries a user for answers to one or more questions based on more or more learning objectives of the presentation using a simulated human conversation;

wherein the media information comprises dialog information.

46. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that queries a user for answers to one or more questions based on more or more learning objectives of the presentation using a simulated human conversation;

wherein the media information comprises Internet information.

47. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) logic that queries a user for answers to one or more questions based on more or more learning objectives of the presentation using a simulated human conversation;

wherein the media information comprises text information.

48. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(d) linking information feat motivates accomplishment of the goal to fee presentation.

49. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(d) monitoring user interactions to determine progress toward the goal.

50. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(d) organizing objects according to relevancy to progress toward the goal.

51. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(d) calculating a quantitative degree of correctness to determine the progress toward the goal.

52. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(d) comprising organizing feedback categorically.

53. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal; and

(c) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the feedback is based on a dynamic orientation factor.

54. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal; and

(c) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal,

wherein the feedback is based on past information presented.

55. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) presenting information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating information that motivates accomplishment of the goal;

(c) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(d) concluding the presentation when the goal is achieved.

56. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal;

(e) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(f) logic that links information feat motivates accomplishment of fee goal to fee presentation.

57. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal;

(e) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(f) logic that monitors user interactions to determine progress toward the goal.

58. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal;

(e) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(f) logic that organizes objects according to relevancy to progress toward the goal.

59. An apparatus that creates a presentation, comprising;

(g) a processor;

(h) a memory that stores information under the control of the processor;

(i) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(j) logic that integrates information that motivates accomplishment of the goal;

(k) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(l) logic that calculates a quantitative degree of correctness to determine the progress toward the goal.

60. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal;

(e) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal; and

(f) logic that organizes feedback categorically.

61. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal;

wherein the feedback is based on a dynamic orientation factor.

62. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal;

wherein the feedback is based on past information presented.

63. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that presents information indicative of a goal, the information identifying training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that integrates information that motivates accomplishment of the goal; and

(e) monitoring progress toward the goal and providing feedback that further motivates accomplishment of the goal;

(f) logic that completes the presentation when the goal is achieved.

64. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving indicia representative of a goal, the indicia identifying training that is associated with the store goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating examples into the presentation to provide assistance with achieving the goal;

(c) monitoring progress of the student toward the goal;

(d) providing feedback that further assists the student in accomplishing the goal;

(e) providing information to assist with a next step in achieving the goal; and

(f) linking information feat motivates accomplishment of the goal to fee presentation.

65. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving indicia representative of a goal, the indicia identifying training that is associated with the store goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating examples into the presentation to provide assistance with achieving the goal;

(c) monitoring progress of the student toward the goal;

(d) providing feedback that further assists the student in accomplishing the goal;

(e) providing information to assist with a next step in achieving the goal; and

(f) providing information that explains why the next step should be done.

66. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving indicia representative of a goal, the indicia identifying training that is associated with the store goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating examples into the presentation to provide assistance with achieving the goal;

(c) monitoring progress of the student toward the goal;

(d) providing feedback that further assists the student in accomplishing the goal;

(e) providing information to assist with a next step in achieving the goal; and

(f) providing information that explains how the next step should be done.

67. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving indicia representative of a goal, the indicia identifying training that is associated with the store goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating examples into the presentation to provide assistance with achieving the goal;

(c) monitoring progress of the student toward the goal;

(d) providing feedback that further assists the student in accomplishing the goal;

(e) providing information to assist with a next step in achieving the goal; and

(f) utilizing video clips as feedback.

68. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving indicia representative of a goal, the indicia identifying training that is associated with the store goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating examples into the presentation to provide assistance with achieving the goal;

(c) monitoring progress of the student toward the goal;

(d) providing feedback that further assists the student in accomplishing the goal;

(e) providing information to assist with a next step in achieving the goal; and

(f) organizing feedback categorically.

69. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving indicia representative of a goal, the indicia identifying training that is associated with the store goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating examples into the presentation to provide assistance with achieving the goal;

(c) monitoring progress of the student toward the goal;

(d) providing feedback that further assists the student in accomplishing the goal; and

(e) providing information to assist with a next step in achieving the goal;

wherein the feedback is based on a dynamic orientation factor.

70. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving indicia representative of a goal, the indicia identifying training that is associated with the store goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating examples into the presentation to provide assistance with achieving the goal;

(c) monitoring progress of the student toward the goal;

(d) providing feedback that further assists the student in accomplishing the goal; and

(e) providing information to assist with a next step in achieving the goal;

wherein the feedback is based on past information presented.

71. A computer-readable medium for creating a presentation and having computer-executable instructions for performing the steps comprising:

(a) receiving indicia representative of a goal, the indicia identifying training that is associated with the store goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(b) integrating examples into the presentation to provide assistance with achieving the goal;

(c) monitoring progress of the student toward the goal;

(d) providing feedback that further assists the student in accomplishing the goal;

(e) providing information to assist with a next step in achieving the goal; and

providing information based on the presentation context.

72. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that integrates examples into the presentation to provide assistance with achieving the goal, the examples providing training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that monitors progress of the student toward the goal and provides feedback that further provides the student assistance in accomplishing the goal;

(e) logic that provides information to assist with a next step in achieving the goal; and

(f) logic that links information feat motivates accomplishment of the goal to the presentation.

73. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that integrates examples into the presentation to provide assistance with achieving the goal, the examples providing training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that monitors progress of the student toward the goal and provides feedback that further provides the student assistance in accomplishing the goal;

(e) logic that provides information to assist with a next step in achieving the goal; and

(f) logic that explains why the next step should be done.

74. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that integrates examples into the presentation to provide assistance with achieving the goal, the examples providing training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that monitors progress of the student toward the goal and provides feedback that further provides the student assistance in accomplishing the goal;

(e) logic that provides information to assist with a next step in achieving the goal; and

(f) logic that explains how the next step should be done.

75. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that integrates examples into the presentation to provide assistance with achieving the goal, the examples providing training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that monitors progress of the student toward the goal and provides feedback that further provides the student assistance in accomplishing the goal;

(e) logic that provides information to assist with a next step in achieving the goal; and

(f) a code segment that utilizes video clips as feedback.

76. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that integrates examples into the presentation to provide assistance with achieving the goal, the examples providing training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that monitors progress of the student toward the goal and provides feedback that further provides the student assistance in accomplishing the goal;

(e) logic that provides information to assist with a next step in achieving the goal; and

(f) logic that organizes feedback categorically.

77. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that integrates examples into the presentation to provide assistance with achieving the goal, the examples providing training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that monitors progress of the student toward the goal and provides feedback that further provides the student assistance in accomplishing the goal and;

(e) logic that provides information to assist with a next step in achieving the goal,

wherein the feedback is based on a dynamic orientation factor.

78. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that integrates examples into the presentation to provide assistance with achieving the goal, the examples providing training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that monitors progress of the student toward the goal and provides feedback that further provides the student assistance in accomplishing the goal and;

(e) logic that provides information to assist with a next step in achieving the goal,

wherein the feedback is based on past information presented.

79. An apparatus that creates a presentation, comprising;

(a) a processor;

(b) a memory that stores information under the control of the processor;

(c) logic that integrates examples into the presentation to provide assistance with achieving the goal, the examples providing training that is associated with the goal, the goal corresponding to a student being trained in an aspect of inventory administration for a store;

(d) logic that monitors progress of the student toward the goal and provides feedback that further provides the student assistance in accomplishing the goal;

(e) logic that provides information to assist with a next step in achieving the goal; and

(f) logic that provides information based on the presentation context.