System and method for provisioning telephony services
First Claim
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1. A method, comprising:
- receiving, by a computer based system for managing telecommunication services having a processor and a non-transitory memory, account information via a webpage;
receiving, by the computer based system, a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account;
verifying, by the computer based system, that the request to modify the communications service conforms with predetermined requirements of the account and a carrier system, wherein the verifying comprises determining an authorization level of the account owner;
testing, by the computer based system, the carrier system;
determining, by the computer based system, at least one of human-labor-required and no-human-labor-required in response to the testing of the carrier system;
presenting, by the computer based system, a service options webpage alerting of a promotion relating to the request, wherein the promotion is a reward which is offered to the account owner based on the request to modify a communications service;
receiving, by the computer based system, at least one of an acceptance of the promotion and a denial of the promotion;
presenting, by the computer based system, updated telecommunications services available with the account, in response to the request to modify a communications service of the account;
presenting, by the computer based system, updated billing information based on the request;
receiving, by the computer based system, an indication that the updated billing information and the updated telecommunications services are acceptable; and
transmitting, by the computer based system, the request to a provisioning systemwherein the provisioning system issues a work order in response to a determination of human-labor-required, andwherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.
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Abstract
The invention includes telephony servicing over a computerized network wherein customers of a telephony services company may establish basic services, add new services or modify existing services. A customer may create an account on a provisioning system and manage the account options within a provisioning system which facilitates activity within an existing carrier provisioning system architecture.
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Citations
19 Claims
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1. A method, comprising:
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receiving, by a computer based system for managing telecommunication services having a processor and a non-transitory memory, account information via a webpage; receiving, by the computer based system, a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account; verifying, by the computer based system, that the request to modify the communications service conforms with predetermined requirements of the account and a carrier system, wherein the verifying comprises determining an authorization level of the account owner; testing, by the computer based system, the carrier system; determining, by the computer based system, at least one of human-labor-required and no-human-labor-required in response to the testing of the carrier system; presenting, by the computer based system, a service options webpage alerting of a promotion relating to the request, wherein the promotion is a reward which is offered to the account owner based on the request to modify a communications service; receiving, by the computer based system, at least one of an acceptance of the promotion and a denial of the promotion; presenting, by the computer based system, updated telecommunications services available with the account, in response to the request to modify a communications service of the account; presenting, by the computer based system, updated billing information based on the request; receiving, by the computer based system, an indication that the updated billing information and the updated telecommunications services are acceptable; and transmitting, by the computer based system, the request to a provisioning system wherein the provisioning system issues a work order in response to a determination of human-labor-required, and wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 18, 19)
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16. A non-transitory tangible computer-readable storage medium having computer-executable instructions stored thereon that, if executed by a computer based system for managing telecommunications services, cause the computer based system to perform a method comprising:
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receiving, by the computer based system, account information via a webpage; receiving, by the computer based system, a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account; verifying, by the computer based system, that the request to modify the communications service conforms with predetermined requirements of the account and a carrier system, wherein the verifying comprises determining an authorization level of the account owner; testing, by the computer based system, the carrier system; determining, by the computer based system, at least one of human-labor-required and no-human-labor-required in response to the testing of the carrier system; presenting, by the computer based system, a service options webpage alerting of a promotion relating to the request, wherein the promotion is a reward which is offered to the account owner based on the request to modify a communications service; receiving, by the computer based system, at least one of an acceptance of the promotion and a denial of the promotion; presenting, by the computer based system, updated telecommunications services available with the account, in response to the request to modify a communications service of the account; presenting, by the computer based system, updated billing information based on the request; receiving, by the computer based system, an indication that the updated billing information and the updated telecommunications services are acceptable; and transmitting, by the computer based system, the request to a provisioning system wherein the provisioning system issues a work order in response to a determination of human-labor-required, and wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.
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17. A system comprising:
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a network interface communicating with a non-transitory memory; the memory communicating with a processor; and the processor, when executing a computer program for managing telecommunication services, is configured to; receive account information via a webpage; receive a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account; verify that the request to modify the communications service conforms with predetermined requirements of the account and a carrier system, wherein an authorization level of an account owner is determined; test the carrier system; determine at least one of human-labor-required and no-human-labor-required in response to the testing of the carrier system; present a service options webpage alerting of a promotion relating to the request, wherein the promotion is a reward which is offered to the account owner based on the request to modify a communications service; receive at least one of an acceptance of the promotion and a denial of the promotion; present updated telecommunications services available with the account, in response to the request to modify a communications service of the account; present updated billing information based on the request; receive an indication that the updated billing information and the updated telecommunications services are acceptable; and transmit the request to a provisioning system wherein the provisioning system issues a work order in response to a determination of human-labor-required, and wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.
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Specification