Location-based services system

• US 7,860,519 B2
• Filed: 07/02/2008
• Issued: 12/28/2010
• Est. Priority Date: 04/27/2001
• Status: Expired due to Fees

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Gailey, Michael L., Portman, Eric A., Burgiss, Michael J., Smith, Angela King, Holmes, Chad S.
• Primary Examiner(s): Augustin; Evens J
• Application Number:
  US12/217,223
• Publication Number:
  US 20080270224A1
• Time in Patent Office: 909 Days
• Field of Search: 705/14, 705/51, 705/64, 705/73, 705/75, 705/67, 455/422.1, 455/456.6, 455/456.5, 455/456.1, 370328-338
• US Class Current: 455/456.3
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9537 Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
• CPC Class Codes: G06Q 20/382 insuring higher security of transaction
• CPC Class Codes: G06Q 30/0222 During e-commerce, i.e. online transactions
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0264 based upon schedule
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 30/0639 Item locations
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: G10L 2015/228 of application context
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/42348 : Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/4936 : Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04W 4/02 : Services making use of location information
• CPC Class Codes: H04W 4/029 : Location-based management or tracking services
• CPC Class Codes: H04W 4/20 : Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
• CPC Class Codes: H04W 4/23 : for mobile advertising

Abstract

A system and method for tracking purchases in a location-based services system is disclosed wherein a request for information on a particular product is received from a consumer using a remote terminal. A geographically tailored response to the request is then generated with the location-based services system. At least one offer is then displayed to the consumer based on the geographically tailored response. An acceptance of a respective offer made by the consumer is then processed by the location-based services system and information is stored about the transaction in a usage data file or database.

Claims

1. A location-based services system, comprising:

a location-based application server;

a wireless mobile terminal in communication with the location-based application server, wherein the wireless mobile terminal is responsive to a product information request generated by a user of the wireless mobile terminal to generate a request for information for a product, the request for information comprising the product information request, a mobile terminal identifier, and a geographic indicator of the wireless mobile terminal;

the location-based application server operates to receive the request for information, process the request for information, and retrieve geographically relevant information for the product;

wherein the location-based application server further operates to identify geographic information specified by the user within the product information request, and to retrieve the geographically relevant information to coincide with the geographic information specified as part of the product information request;

the location-based application server further operates to default to the geographic indicator of the wireless mobile terminal in the absence of geographic information specified by the user within the product information request, and to retrieve the geographically relevant information to coincide with the geographic indicator; and

the location-based application server further operates to generate and transmit to the wireless mobile terminal a response to the request for information for the product that includes the geographically relevant information.

2. The location-based services system of claim 1, wherein the location-based application server further operates to identify a business with merchandise or services that will satisfy the request and that is geographically proximate to the geographic information.

3. The location-based services system of claim 2, further comprising data files accessible with the location-based application server, the data files including profile data files containing user information of a user of the wireless mobile terminal and business data files containing business information for a plurality of businesses, wherein the location-based application server further operates to access the business data files to identify the business with the merchandise or service in accordance with preferences of the user of the wireless mobile terminal included in the profile data files.

4. The location-based services system of claim 1, wherein the location-services system further operates to identify a plurality of businesses with merchandise or services that will satisfy the request and generate a listing of said businesses to include in the response, wherein the listing is configured to include special deals or offers from each of the respective businesses included in the listing, wherein the businesses included in the listing and the deals or offers are configured for display on the wireless mobile terminal as selectable by a user of the wireless mobile terminal.

5. The location-based services system of claim 1, wherein the location-based application server further operates to generate an offer identifier to associate with an offer included in the response, wherein the offer is from a business identified with the location-based application server as being geographically proximate to the geographic information specified as part of the product information request, or the geographic indicator in the absence of the geographic information being specified as part of the product information request.

6. The location-based services system of claim 5, wherein the wireless mobile terminal further operates to receive the response, and display the offer and the offer identifier on a display included in the wireless mobile terminal, in response to a user command, the wireless mobile terminal is further operates to transmit to the location-based application server an acceptance of the offer;

and the location-based application server further operates to store the offer, the offer identifier, and the acceptance of the offer in a database in association with an identifier of the business and in a personal list associated with a user of the wireless mobile terminal.

7. The location-based services system of claim 5, wherein the offer is part of an advertisement campaign comprising a plurality of offers to a plurality of different consumers, and a campaign offer identifier is assigned to each of the offers in the advertisement campaign.

8. The location-based services system of claim 5, wherein the location-based application server further operates to store a plurality of information related to the offer in a usage data file included in the database, wherein the information comprises a campaign identifier, a merchant name, a consumer identifier, a campaign code, a date, a time, a geographic location of the consumer and an offer number.

9. The location-based services system of claim 1, wherein the request for information for the product comprises a voice signal provided by a user of the wireless mobile terminal in a non-predefined natural language format.

10. The location-based services system of claim 1, wherein the request for information for the product is transmitted to the location-based application server using a wireless application protocol and comprises a text-based request for information.

11. The location-based services system of claim 1, wherein the request for information for the product is transmitted to the location-based application server using a web-based protocol.

12. The location-based services system of claim 1, wherein the location-based application server is responsive to a predetermined geographic radius around the geographic indicator or the specified geographic information to retrieve geographically relevant information, the predetermined geographic radius preset by a user of the wireless mobile terminal.

13. Location-based services system of claim 5, wherein the location-based application server further operates to retrieve a purchase price for the product from the stored offer based on the respective offer identifier in response to a subsequent request to purchase the product that includes the previously stored respective offer identifier.

14. A method for providing location based information with a location-based services system, the method comprising:

the location-based services system receiving a wireless mobile terminal identifier and a geographic indicator from a wireless mobile terminal;

the location-based services system receiving a request from a consumer operating the wireless mobile terminal, wherein the request comprises a product information request by the consumer for information on a product;

the location-based services system processing the request to identify consumer specified geographic location information included as part of the product information request;

the location-based services system generating a geographically tailored response to the request with the location-based services system based on the consumer specified geographic location information being included as part of the product information request;

the location-based services system defaulting to a current geographic location of the wireless mobile terminal based on the wireless mobile terminal identifier and the geographic indicator only when the consumer specified geographic location information is absent from the product information request; and

the location-based services system generating the geographically tailored response to the request with the location-based services system based on the current geographic location of the wireless mobile terminal only when the consumer specified geographic location information is not part of the product information request.

15. The method of claim 14, further comprising the location-based services system identifying a plurality of businesses located within a geographic region that is defined by the consumer specified geographic location or the current geographic location when the consumer specified geographic location is absent from the request.

16. The method of claim 15, wherein generating the geographically tailored response to the request further comprises generating, with the location-based services system responsive to the request, the geographically tailored response to the request that includes a respective offer and an offer identifier from each one of the identified businesses.

17. The method of claim 16, wherein generating the geographically tailored response to the request further comprises:

displaying the respective offer and the offer identifier to the consumer with the location-based services system in a listing based on the geographically tailored response;

the location-based services system receiving an acceptance of the respective offer by the consumer; and

in response to the acceptance, the location-based services system storing the respective offer, the offer identifier, and the acceptance of the respective offer in a personal list associated with the consumer, and in a database associated with the one of the identified businesses.

18. The method of claim 14, wherein the response comprises an offer from a business for goods or services that is responsive to the request, and the method further comprises storing a plurality of transaction information about the offer, wherein the transaction information includes an advertising campaign identifier, a merchant name of the business making the offer, a consumer identifier, a date, a time, a geographic location of the consumer and an offer identifier associated with the offer.

19. The method of claim 18, further comprising the location-based services system receiving an acceptance of the offer from the consumer that constitutes a purchase of the product or service, and the location-based services system accessing the transaction information to validate the offer number, determine the nature of the offer, and store the acceptance as part of the transaction information.

20. The method of claim 19, further comprising generating with the location-based services system an analysis related to effectiveness of a location-based advertising campaign based on the stored transaction information.

21. The method of claim 19, wherein receiving an acceptance of the offer comprises the location-based services system receiving electronic payment information, the location-based services system transmitting the electronic payment information to a corresponding payment issuer, and the location-based services system transmitting, with a periodic batch file process, a data file containing payment information related to the purchase for storage as part of the transaction information, the transaction information accessible with the location based-services system to generate an advertising effectiveness analysis.

22. The method of claim 18, further comprising storing the transaction information in a personal list associated with the consumer, and in a business database associated with the business, the offer identifier displayable from the personal list with the wireless mobile terminal in response to a command from the user to present the offer identifier, and the displayed offer identifier useable to access the transaction information in the business database to determine terms of the offer.

23. A location-based services system comprising:

a wireless mobile terminal that generates a request for information on a product, a wireless mobile terminal identifier, and a geographic indicator, the request for information comprising a verbal request for information spoken by a user of the wireless mobile terminal in spontaneously generated natural language;

a location-based application server in communication with the wireless mobile terminal to receive the request for information, the wireless mobile terminal identifier, and the geographic indicator;

the location-based application server operates to process the request for information and identify and extract geographic location information specified by the user within the verbal request for information;

the location-based application server further operates to determine that the geographic location information is absent from the request for information, and to default to a current geographic location of the wireless mobile terminal based on the wireless mobile terminal identifier and the geographic indicator from the wireless mobile terminal;

the location-based application server further operates to identify a plurality of businesses and generate a business list comprising an offer identifier and an associated offer for each respective one of the identified businesses to include in a response that is responsive to the request for information on the product, the businesses identified with the location-based application server as being located in a geographic region defined by the current geographic location or the geographic location information specified by the user within the verbal request for information; and

the location-based application server further operates to store information related to the request and the response in a usage datafile.

24. The location-based services system of claim 23, wherein the location based application server further operates to transmit the response for receipt by the wireless mobile terminal, and the business list is configured to display the businesses and each respective offer on the wireless mobile terminal, and the location based application server further operates to receive from the wireless mobile terminal, in response to a user command, a purchase request responsive to the respective offer of one of the identified businesses;

and

the location-based application server further operates to store the offer identifier and the purchase request in the usage datafile in association with the one of the identified businesses that will provide the product, and in a personal list associated with the user of the wireless mobile terminal.

25. The location-based services system of claim 23, wherein the information related to the request and the response comprises an advertising campaign identifier, merchant names of the businesses, a consumer identifier of the user, a date, a time, a geographic location of the wireless mobile terminal and the offer identifier.

26. A method for providing location based information with a location-based services system, comprising the steps of:

the location-based services system receiving from a wireless mobile terminal a wireless mobile terminal identifier and a geographic indicator;

the location-based services system receiving a request for information on a product from the wireless mobile terminal, the request for information comprising a verbal request for information spoken by a user of the wireless mobile terminal in spontaneously generated natural language;

the location-based services system processing the request to identify geographic information specified in the request;

the location-based services system determining that the geographic information is not specified in the request;

the location-based services system defaulting to a current geographic location of the wireless mobile terminal based on the wireless mobile terminal identifier and the geographic indicator;

the location-based services system identifying a plurality of businesses with products responsive to the request that are also geographically located within a geographic region defined by the geographic information specified in the request, or the current geographic location of the wireless mobile terminal when the geographic information is not specified in the request;

the location-based services system generating a business listing of the businesses comprising an offer identifier associated with a respective offer for each of the businesses with the location-based services system;

the location-based services system generating a structured response to the request for information on the product with the location-based services system, wherein the structured response includes the business listing; and

the location-based services system storing the request and the response in a usage datafile.

27. The method of claim 26, further comprising:

the location-based services system transmitting the structured response to the wireless mobile terminal for display of the business listing on the wireless mobile terminal;

receiving from the wireless mobile terminal a purchase request to one of the businesses in the business listing based on the respective offer of the one of the businesses; and

the location-based services system storing the respective offer and the purchase request in a business datafile associated with the business, and also in a personal list associated with a user of the wireless mobile terminal so that the offer identifier is later available to confirm terms of the respective offer, and the user can initiate a purchase transaction of the product based on the terms of the respective offer.

28. The method of claim 27, further comprising receiving a presentation of the offer identifier to the business;

and accessing the business datafile, in response to presentation of the offer identifier, to validate the offer, to identify a nature of the offer, and to determine what product or service is to be provided based on the offer.

29. The method of claim 26, wherein receiving, with the location-based services system, a request for information comprises receiving a user selected geographic radius so that only businesses geographically located within the user selected geographic radius are located in the geographic region and are eligible for inclusion in the business listing.

30. A computer readable medium comprising a plurality of stored computer readable instructions executable by a computer in a location-based services system, the instructions comprising:

instructions to receive a wireless mobile terminal identifier and a geographic indicator from a wireless mobile terminal;

instructions to receive a request from a consumer operating the wireless mobile terminal, wherein the request comprises a product information request by the consumer for information on a product;

instructions to process the request to identify consumer specified geographic location information included as part of the product information request;

instructions to generate a geographically tailored response to the request with the location-based services system based on the consumer specified geographic location information being included as part of the product information request;

instructions to default to a current geographic location of the wireless mobile terminal based on the wireless mobile terminal identifier and the geographic indicator when the consumer specified geographic location information is absent from the product information request; and

instructions to generate the geographically tailored response to the request with the location-based services system based on the current geographic location of the wireless mobile terminal when the consumer specified geographic location information is not part of the product information request.

31. A computer readable medium comprising a plurality of stored computer readable instructions executable by a computer in a location-based services system, the instructions comprising:

instructions to receive from a wireless mobile terminal a wireless mobile terminal identifier and a geographic indicator;

instructions to receive a request for information on a product from the wireless mobile terminal, the request for information comprising a verbal request for information spoken by a user of the wireless mobile terminal in spontaneously generated natural language;

instructions to process the request to identify geographic information specified in the request;

instructions to determine that the geographic information is not specified in the request;

instructions to default to a current geographic location of the wireless mobile terminal based on the wireless mobile terminal identifier and the geographic indicator;

instructions to identify a plurality of businesses with products responsive to the request that are also geographically located within a geographic region defined by the geographic information specified in the request, or the current geographic location of the wireless mobile terminal when the geographic information is not specified in the request;

instructions to generate a business listing of the businesses comprising an offer identifier associated with a respective offer for each of the businesses with the location-based services system;

instructions to generate a structured response to the request for information on the product with the location-based services system, wherein the structured response includes the business listing; and

instructions to store the request and the response in a usage datafile.