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Connecting consumers with service providers

  • US 7,865,377 B2
  • Filed: 02/14/2008
  • Issued: 01/04/2011
  • Est. Priority Date: 09/08/2006
  • Status: Active Grant
First Claim
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1. A computer-implemented method, the method comprising:

  • receiving from a consumer, by a computer configured to connect consumers with providers of medical services, a search for a provider of medical services based on search criteria;

    generating by the computer an ordered list of providers that satisfy the search criteria, the order of providers being based on a provider rating of each provider included in the list; and

    receiving a selection of one of the providers from the consumer;

    establishing an engagement over the Internet between the consumer and the selected one of the providers to connect the consumer and the selected one of the providers in real time;

    subsequent to establishing the engagement between the consumer and the provider, requesting feedback from the consumer related to the engagement during a process for disconnecting the consumer from the provider;

    updating, by the computer, the provider rating based, at least in part, on the received feedback if the consumer provides feedback about the provider; and

    charging an additional amount if the consumer fails to provide feedback about the provider.

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