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Technical place servicing integration

  • US 7,870,561 B2
  • Filed: 04/30/2007
  • Issued: 01/11/2011
  • Est. Priority Date: 04/30/2007
  • Status: Active Grant
First Claim
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1. A method comprising:

  • providing, via one or more processors, a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place;

    providing, via the one or more processors, a service object to the ERP system wherein the service object includes information from the CRM system including information based on the technical place object and a service request associated with the servicing of the technical place; and

    providing to the CRM system an update of the service object wherein the update is based on a response to the service object by the ERP system.

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