Technical place servicing integration
First Claim
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1. A method comprising:
- providing, via one or more processors, a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place;
providing, via the one or more processors, a service object to the ERP system wherein the service object includes information from the CRM system including information based on the technical place object and a service request associated with the servicing of the technical place; and
providing to the CRM system an update of the service object wherein the update is based on a response to the service object by the ERP system.
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Abstract
A method includes providing a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place. A service object may be provided to the ERP system wherein the service object includes information from the CRM system including information based on the technical place object and a service request associated with the servicing of the technical place. The CRM system may be provided an update of the service object wherein the update is based on a response to the service object by the ERP system.
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Citations
20 Claims
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1. A method comprising:
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providing, via one or more processors, a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place; providing, via the one or more processors, a service object to the ERP system wherein the service object includes information from the CRM system including information based on the technical place object and a service request associated with the servicing of the technical place; and
providing to the CRM system an update of the service object wherein the update is based on a response to the service object by the ERP system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system comprising:
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one or more processors executing code to provide an Enterprise Resource Planning (ERP) system that includes a technical place object associated with the ERP system wherein the technical place object includes information associated with servicing a technical place; one or more processors executing code to provide a Customer Resource Management (CRM) system configured to determine a service object wherein the service object includes information based on the technical place object and a service request associated with the servicing of the technical place; and wherein the one or more processors executing code to provide the Enterprise Resource Planning (ERP) system are configured to determine an update associated with the service object wherein the update is based on a response to the service object. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A method comprising:
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providing, via one or more processors, to a Customer Resource Management (CRM) system, a technical place object including information associated with servicing a technical place; receiving, via the one or more processors, a service object including information from the CRM system wherein the service object is based on the technical place object and a service request associated with the servicing of the technical place as received by the CRM system; and providing, via the one or more processors, an update to the information from the CRM system wherein the update is based on a response to the service object. - View Dependent Claims (18, 19, 20)
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Specification