Systems and methods for gathering information
First Claim
Patent Images
1. A method for retrieving information, the method comprising:
- receiving a telephone call from a caller;
identifying, using automatic number identification, a telephone number from which the telephone call was made;
retrieving information from a database based on the identified telephone number and not based on information obtained from querying the caller, the identified telephone number not being based on information obtained from querying the caller;
providing an audible message to the caller to verify whether a first portion of the retrieved information is correct;
requesting information from the caller, after verifying that the first portion of the retrieved information is correct;
receiving voice input in response to the request, the voice input comprising information other than the caller'"'"'s name;
generating a speech recognition result, corresponding to the voice input, using at least a second portion of the retrieved information; and
verifying that the speech recognition result is correct.
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Abstract
A method for retrieving information may include receiving a telephone call from a caller and identifying a telephone number from which the telephone call was made. The method may also include retrieving information from a database based on the identified telephone number. The method may further include providing an audible message to the caller to verify whether the retrieved information is correct.
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Citations
27 Claims
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1. A method for retrieving information, the method comprising:
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receiving a telephone call from a caller; identifying, using automatic number identification, a telephone number from which the telephone call was made; retrieving information from a database based on the identified telephone number and not based on information obtained from querying the caller, the identified telephone number not being based on information obtained from querying the caller; providing an audible message to the caller to verify whether a first portion of the retrieved information is correct; requesting information from the caller, after verifying that the first portion of the retrieved information is correct; receiving voice input in response to the request, the voice input comprising information other than the caller'"'"'s name; generating a speech recognition result, corresponding to the voice input, using at least a second portion of the retrieved information; and verifying that the speech recognition result is correct. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system, comprising:
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a receive device to receive a telephone call from a caller; and logic, implemented at least partially using hardware, to; determine a telephone number from which the telephone call was made without querying the caller, retrieve information from a first database based on the determined telephone number, the retrieved information being obtained without querying the caller and comprising at least one of an address or a name, provide an audible message to the caller to verify whether a first portion of the retrieved information is correct, request information from the caller, after verifying that the first portion of the retrieved information is correct, receive voice input in response to the request, the voice input comprising information other than the caller'"'"'s name or home telephone number, generate a speech recognition result corresponding to the voice input using at least a second portion of the retrieved information, and verify that the speech recognition result is correct. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A system, comprising:
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means for receiving a telephone call from a caller; means for identifying a telephone number from which the telephone call was made without querying the caller; means for retrieving first information based on the identified telephone number and without querying the caller; means for providing an audible message to the caller, the audible message including at least a first portion of the first information; means for receiving a response, from the caller, to the audible message; means for identifying whether the response is an affirmative response; means for requesting information from the caller when the response is identified as an affirmative response; means for receiving a voice input in response to the request, the voice input comprising information other than the caller'"'"'s name or home telephone number; means for generating a speech recognition result corresponding to the voice input using at least a second portion of the first information; and means for verifying that the speech recognition result is correct. - View Dependent Claims (17)
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18. A method, comprising:
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receiving a telephone call from a caller; retrieving information based on a telephone number from which the telephone call was placed and not based on information obtained from querying the caller, the telephone number being identified without querying the caller; interacting with the caller to verify whether a first portion of the retrieved information is correct; requesting information from the caller, when the retrieved information is associated with the caller that placed the call, after verifying that the first portion is correct; receiving voice input in response to the request, the voice input comprising information other than the caller'"'"'s name; generating a speech recognition result corresponding to the voice input using at least a second portion of the retrieved information; and verifying that the speech recognition result is correct. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25)
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26. A method, comprising:
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retrieving information from a first database, the retrieved information comprising a name and other information associated with the name, the retrieved information being retrieved without querying the user and based on a telephone number, from which a telephone call was placed by a user, that is identified without querying the user; interacting with the user to verify whether a first portion of the retrieved information is correct; receiving a voice input from the user in response to information requested from the user, after verifying that the first portion of the retrieved information is correct; generating a speech recognition result, corresponding to the received voice input, using at least a second portion of the retrieved information; determining that the speech recognition result is correct; verifying an identity of the user using the speech recognition result; and retrieving second information associated with the user, from a second database, after the identity of the user has been verified, the second database not being related to the first database. - View Dependent Claims (27)
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Specification