Apparatus and method for the collection and utilization of user selection in a content delivery environment

• US 7,873,638 B2
• Filed: 09/19/2005
• Issued: 01/18/2011
• Est. Priority Date: 09/17/2004
• Status: Expired due to Fees

• Current Assignee: Ciena Corporation
• Original Assignee: Ciena Corporation
• Inventors: Jenkins, Tim, Ghodrat, Morteza, Drew, Mike, Bijman, Martin, Southwell, Gary, Young, Ken
• Primary Examiner(s): Vital; Pierre M
• Assistant Examiner(s): LIAO, JASON G
• Application Number:
  US11/228,220
• Publication Number:
  US 20060080360A1
• Time in Patent Office: 1,947 Days
• Field of Search: 707/104.1, 707/102, 370/432
• US Class Current: 707/736
• CPC Class Codes: H04H 20/38 Arrangements for distribution where lower stations, e.g. receivers, interact with the broadcast
• CPC Class Codes: H04H 20/42 Arrangements for resource management
• CPC Class Codes: H04H 60/06 Arrangements for scheduling broadcast services or broadcast-related services
• CPC Class Codes: H04H 60/31 Arrangements for monitoring the use made of the broadcast services
• CPC Class Codes: H04H 60/43 for identifying broadcast channels
• CPC Class Codes: H04H 60/45 for identifying users
• CPC Class Codes: H04H 60/66 for using the result on distributors' side
• CPC Class Codes: H04N 21/252 Processing of multiple end-users' preferences to derive collaborative data
• CPC Class Codes: H04N 21/25891 being end-user preferences retrieval of video data in a video database based on user preferences G06F16/739; arrangements for recognizing users' preferences H04H60/46; user profiles in network data switching protocols H04L67/306; processing of user preferences or user profiles in wireless networks H04W8/18
• CPC Class Codes: H04N 21/44222 Analytics of user selections, e.g. selection of programs or purchase activity monitoring of user selections in data processing systems G06F11/34; arrangements for monitoring the user's behaviour or opinions in broadcast systems H04H60/33
• CPC Class Codes: H04N 21/4667 Processing of monitored end-user data, e.g. trend analysis based on the log file of viewer selections
• CPC Class Codes: H04N 21/482 End-user interface for program selection broadcast systems using EPGs H04H60/72
• CPC Class Codes: H04N 7/173 with two-way working, e.g. subscriber sending a programme selection signal

Abstract

A system and method for the collection, analysis, utilization, and/or reporting of user preference of content experienced by the user preferably for managing the distribution network of a content delivery environment, managing the selections of content available, reporting user selections of content available, and/or execution of user instructions as presented in the content.

Claims

1. A content delivery network for transmitting multiple channels of content;

said network comprising;

(a) a multiple channel source for generating multiple channels of content;

(b) a user interface for receiving one or more user input from one or more users;

(c) a detection and reporting member comprising one or more sniffers distributed in the network for detecting and reporting in real time one or more users'"'"' preference of content based on user input from the one or more users, wherein each of the multiple channel sources and the user interface comprise one of the one or more sniffers;

(d) at least one multicast element and a transmission medium operably connected to said at least one multicast element and to said multiple channel source, and wherein said detection and reporting member is operably connected to said multicast element with a sniffer of the one or more sniffers at the at least one multicast element; and

(e) a service analysis and management analysis system configured to receive the user input from the one or more users and to provide statistical reports of content utilized by each of the one or more users, wherein said service analysis and management analysis system is further configured to correlate the user input and content description to create statistical databases and report of the one or more users behaviors of a specific set of one or more users, wherein said service analysis and management analysis system comprises filtering to remove recognizable behavior patterns not relevant to managing the content delivery network, and wherein said service analysis and management analysis system is separate from said user interface;

wherein one of said one or more sniffers is contained in a broadband loop carrier, each of said sniffers is configured to extract in real time said one or more user input using Internet Group Managed Protocol (IGMP) functionality, and wherein data on the transmission medium is controlled responsive to extracted user input from the sniffers.

2. A network as recited in claim 1, further including:

(a) an intermediate element operably connected to said multiple channel source and to said detection and reporting member, the intermediate element comprising with a sniffer of the one or more sniffers; and

,

(b) said detection and reporting member reporting one or more users'"'"' preference to said intermediate element.

3. A network as recited in claim 1, wherein:

(a) said multicast element, said transmission medium and said detection and reporting member are contained in a Broadband Loop Carrier.

4. A network as recited in claim 1, further including:

(a) a management element for managing the content delivery network, said management element being operably connected to said detection and reporting member for receiving and processing one or more users'"'"' preference of content generated by said detection and reporting member.

5. A network as recited in claim 3, wherein:

(a) a management member is operably connected to said multicast element, said management member instructs said multicast element what additional channels if any should be added to a set of content transmitted downstream from said multicast element.

6. A network as recited in claim 3, wherein:

(a) a management element includes a content manager, an access manager and a content correlation engine.

7. A network as recited in claim 1, further including:

(a) means for detecting content Content Description and its respective timing.

8. A network as recited in claim 1, wherein:

(a) means for recognizing user input from the one or more users to perform each of the following;

(i) implementing smart channel caching including adjacent channels or channels modeled to most likely to be selected next while one or more users are surfing;

(ii) prioritizing special events over historical requirements; and

,

(iii) dropping unused channels.

17. A network as recited in claim 1, further including:

(a) a first transmission medium connecting said multiple channel source to said user interface to transmit the content; and

(b) a second, broadband transmission medium separate from said first transmission medium, connecting said detection and reporting member to said multicast element for transmitting the one or more users'"'"' preference of content.

9. A content delivery network for transmitting multiple channels of content;

said network comprising;

(a) a multiple channel source for generating multiple channels of content;

(b) a user interface for receiving one or more user inputs from one or more users;

(c) a content and feedback processor for modifying content, in real time, provided to the one or more users based on the user input from the one or more users;

(d) at least one multicast element and a transmission medium operably connected to said at least one multicast element and to said multiple channel source, wherein each of said at least one multicast element containing said content and feedback processor;

(e) a plurality of sniffers including a sniffer in the content and feedback processor for detecting and reporting user input, wherein one of said sniffers being contained in said at least one multicast element, wherein one of said sniffers contained in a broadband loop carrier, and wherein each said sniffers is configured to extract in real time said one or more user input using Internet Group Managed Protocol (IGMP) functionality;

(f) a service analysis and management analysis system configured to receive the user input from the one or more users and to provide statistical reports of content utilized by each of the one or more users, wherein said service analysis and management analysis system is further configured to correlate the user input and content description to create statistical databases and report of the one or more users behaviors of a specific set of one or more users, wherein said service analysis and management analysis system utilizes filtering to filter out certain recognizable behavior patterns that are not relevant to the collection of viewer preference reports, wherein said service analysis and management analysis system is separate from said user interface and wherein said service analysis and management analysis system is configured to detect access violations comprising one of adding an unauthorized user interface, pulling content not part of a service profile, and parental controls; and

(g) multicast management element connected to each of said at least one multicast element, the transmission medium, and said multiple channel source, wherein said multicast management element sets content from the multiple channel source through the transmission medium to the at least one multicast element responsive to user feedback.

10. A network as recited in claim 9, wherein:

(a) said content and feedback processor modifies a specific content channel in response to user input to accomplish at least one of the following;

(i) provide user questionnaires;

(ii) to generate auto attendants to solicit user feedback;

(iii) to generate artificial intelligence companions for one or more users;

(iv) for execution of a game that one or more users participate in real time;

(v) implement video on demand;

(vi) implement personal video recorder services; and

,

(vii) provide picture-in-picture.

11. A method of managing a content delivery network having a multiple channel source and a user interface for receiving one or more user inputs from one or more users;

said method including the steps of

(a) detecting, in real time, one or more users'"'"' preference based on the user input from the one or more users, wherein said detecting is performed by at least one multicast element and a transmission medium operably connected to said at least one multicast element and to said multiple channel source, and a plurality of sniffers including a sniffer contained in a broadband loop carrier for detecting and reporting user input, wherein sniffers of said plurality of sniffers also being contained in said at least one multicast element and a content and feedback processor, and wherein each of said plurality of sniffers is configured to extract in real time said one or more user input using Internet Group Managed Protocol (IGMP)functionality;

(b) processing the user input from the one or more users, wherein said processing step further comprises filtering out recognizable behavior patterns not relevant to managing the content delivery network, and wherein said processing performed by a service analysis and management analysis system separate from said user interface; and

,

(c) instantly, on aggregate, or as statistically predicted to be needed periodically, performing each of the following based on said processing step;

(i) managing the availability of one or more channels from the multiple channel source;

(ii) executing one or more specific instructions based on user input providing feedback relating to one or more options that are presented or available to the one or more users;

(iii) generating a report providing information relating to the one or more user inputs from the one or more users; and

(iv) correlating the user input and content description to create statistical databases and report of the one or more users behaviors of a specific set of one or more users.

12. A method as recited in claim 11, further including the step of:

(a) providing a viewer profile such that when a particular user is viewing content and provides user input, the particular user may be identified and associated with the user input.

13. A method as recited in claim 11, further including the step of:

(a) filtering out user inputs from the one or more users that are not relevant to a corresponding predetermined criteria.

14. A method as recited in claim 11, further including the step of:

(a) detecting access violations from the real time user input from the one or more users, wherein said access violations comprising one of adding an unauthorized user interface, pulling content not part of a service profile, and parental controls; and

,

(b) prompting the one or more users regarding the access violation.

15. A method as recited in claim 11, further including the steps of:

(a) providing content to the one or more users that presents to the user a selection to execute a specific instruction;

(b) detecting in real time the one or more users'"'"' response to the providing step of sub-paragraph (a) of this claim; and

,

(c) providing information to a Content Provider or third party regarding the one or more users'"'"' response detected in the detecting step of sub-paragraph (b) of this claim.

16. A method as recited in claim 11, further including the step of:

(a) reporting information to a Content Provider, or a Third Party corresponding to real time user input.