Method and system for remote telltale reset

• US 7,877,176 B2
• Filed: 06/24/2004
• Issued: 01/25/2011
• Est. Priority Date: 06/24/2004
• Status: Active Grant

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors LLC (General Motors Company)
• Inventors: Gawlik, Thomas A., Reeser, Brad T., Patenaude, Russell A.
• Primary Examiner(s): Black; Thomas G
• Assistant Examiner(s): Olsen; Lin B
• Application Number:
  US10/875,880
• Publication Number:
  US 20050288830A1
• Time in Patent Office: 2,406 Days
• Field of Search: 701/30, 701/31, 701/32
• US Class Current: 701/29
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/085 using electronic data carriers

Abstract

A system and method for telltale reset from a remote processing center. A method includes receiving a telltale indication 200, establishing communication with the remote processing center through a telematics device 202, and resetting the telltale indication from the remote processing center through the telematics device 204.

Claims

1. A method for resetting a telltale from a remote processing center, the method comprising:

providing a telltale indication to a vehicle operator within the vehicle;

receiving at a telematics device in the vehicle an indication signal signifying the telltale indication;

sending the indication signal to a remote processing center having an advisor that interprets and responds to voice requests that are received by the advisor from different vehicle operators;

establishing communication between the vehicle operator and the advisor at the remote processing center; and

thereafter

resetting the telltale indication from the remote processing center through the telematics device based on a determination of the advisor.

2. The method of claim 1 wherein the telltale indication indicates a condition selected from the group consisting of tire pressure, oil life, engine condition, battery charge, a downloaded data set, interior lights, vehicle fluid levels, exterior lights, and brake wear.

3. The method of claim 1 wherein the establishing communication between the vehicle operator and an advisor comprises one of establishing communication from the vehicle to the remote processing center and establishing communication from the remote processing center to the vehicle.

4. The method of claim 1 wherein the resetting the telltale indication from the remote processing center through the telematics device comprises checking vehicle data at the remote processing center and resetting the telltale indication when the vehicle data is normal.

5. The method of claim 4 wherein the vehicle data is selected from the group consisting of prior vehicle data, service vehicle data, and current vehicle data.

6. The method of claim 1 wherein the resetting the telltale indication from the remote processing center through the telematics device comprises scheduling a service appointment date and resetting the telltale indication when the service appointment date is scheduled.

7. The method of claim 6 wherein the service appointment includes collecting DTC codes and any data associated with the DTC codes.

9. The method of claim 1 further comprising performing vehicle service in response to the telltale indication.

8. A method for resetting a telltale from a remote processing center, the method comprising:

providing a telltale indication to a vehicle operator within the vehicle;

receiving at a telematics device in the vehicle an indication signal signifying the telltale indication;

sending the indication signal to a remote processing center;

establishing communication between the vehicle operator and an advisor at the remote processing center; and

thereafter

resetting the telltale indication from the remote processing center through the telematics device, wherein the resetting the telltale indication from the remote processing center through the telematics device comprises scheduling a service appointment date, resetting the telltale indication when the service appointment date is scheduled, and checking vehicle data after the service appointment date.

10. A system for resetting a telltale from a remote processing center, the system comprising:

means for providing a telltale indication to a vehicle operator within the vehicle;

means for receiving at a telematics device in the vehicle an indication signal signifying the telltale indication;

means for sending the indication signal to a remote processing center having an advisor that interprets and responds to voice requests that are received by the advisor from different vehicle operators;

means for establishing communication between the vehicle operator and the advisor at the remote processing center; and

means for thereafter resetting the telltale indication from the remote processing center through the telematics device based on a determination of the advisor.

11. The system of claim 10 wherein the means for establishing communication between the vehicle operator and an advisor comprises one of means for establishing communication from the vehicle to the remote processing center and means for establishing communication from the remote processing center to the vehicle.

12. The system of claim 10 wherein the means for resetting the telltale indication from the remote processing center through the telematics device comprises means for checking vehicle data at the remote processing center and means for resetting the telltale indication when the vehicle data is normal.

13. The system of claim 10 wherein the means for resetting the telltale indication from the remote processing center through the telematics device comprises means for scheduling a service appointment date and means for resetting the telltale indication.

14. A system for resetting a telltale from a remote processing center, the system comprising:

means for providing a telltale indication to a vehicle operator within the vehicle;

means for receiving at a telematics device in the vehicle an indication signal signifying the telltale indication;

means for sending the indication signal to a remote processing center;

means for establishing communication between the vehicle operator and an advisor at the remote processing center; and

means for thereafter resetting the telltale indication from the remote processing center through the telematics device, wherein the means for resetting the telltale indication from the remote processing center through the telematics device comprises means for scheduling a service appointment date, means for resetting the telltale indication, and means for checking vehicle data after the service appointment date.

15. The system of claim 14 further comprising means for initiating an alarm from the remote processing center when the vehicle data is inconsistent with service scheduled for the service appointment date.

16. A computer readable medium for resetting a telltale from a remote processing center, the computer readable medium comprising:

computer readable code for providing a telltale indication to a vehicle operator within the vehicle;

computer readable code for receiving at a telematics device in the vehicle an indication signal signifying the telltale indication;

computer readable code for sending the indication signal to a remote processing center having an advisor that interprets and responds to voice requests that are received by the advisor from different vehicle operators;

computer readable code for establishing communication between the vehicle operator and the advisor at the remote processing center; and

computer readable code for thereafter resetting the telltale indication from the remote processing center through the telematics device based on a determination of the advisor.

17. The computer readable medium of claim 16 wherein the computer readable code for establishing communication between the vehicle operator and an advisor comprises one of computer readable code for establishing communication from the vehicle to the remote processing center and computer readable code for establishing communication from the remote processing center to the vehicle.

18. The computer readable medium of claim 16 wherein the computer readable code for resetting the telltale indication from the remote processing center through the telematics device comprises computer readable code for checking vehicle data at the remote processing center and computer readable code for resetting the telltale indication when the vehicle data is normal.

19. The computer readable medium of claim 16 wherein the computer readable code for resetting the telltale indication from the remote processing center through the telematics device comprises computer readable code for scheduling a service appointment date and computer readable code for resetting the telltale indication.

20. A computer readable medium for resetting a telltale from a remote processing center, the computer readable medium comprising:

computer readable code for providing a telltale indication to a vehicle operator within the vehicle;

computer readable code for receiving at a telematics device in the vehicle an indication signal signifying the telltale indication;

computer readable code for sending the indication signal to a remote processing center;

computer readable code for establishing communication between the vehicle operator and an advisor at the remote processing center; and

computer readable code for thereafter resetting the telltale indication from the remote processing center through the telematics device, wherein the computer readable code for resetting the telltale indication from the remote processing center through the telematics device comprises computer readable code for scheduling a service appointment date, computer readable code for resetting the telltale indication, and computer readable code for checking vehicle data after the service appointment date.

21. The computer readable medium of claim 20 further comprising computer readable code for initiating an alarm from the remote processing center when the vehicle data is inconsistent with service scheduled for the service appointment date.