User context based distributed self service system for service enhanced resource delivery

• US 7,877,293 B2
• Filed: 03/13/2003
• Issued: 01/25/2011
• Est. Priority Date: 03/13/2003
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Jasura, Donn P., Keller, Neal M., Lee, Juhnyoung, Rolando, Steve J., Biebesheimer, Debra L.
• Primary Examiner(s): Gart; Matthew S
• Assistant Examiner(s): ADE, OGER GARCIA
• Application Number:
  US10/388,277
• Publication Number:
  US 20040181457A1
• Time in Patent Office: 2,875 Days
• Field of Search: 705/26
• US Class Current: 705/26.64
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0629 for generating comparisons
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 30/08 Auctions

Abstract

Disclosed is a method and system of providing user context-based services over computer networks, using mechanisms for collecting and specifying one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, mechanisms for collecting affective (emotive) data to inform the user context, and also an interactive graphical view to gain insight into available services for assisting in understanding available service information and making decisions on purchasing.

Claims

1. A self service system for service enhanced resource delivery comprising a computer system for enabling entry of a query for a service and, entry of one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, said mechanism further enabling buyer specification of relevant service selection criteria for enabling expression of relevance of service results in terms of user context, said computer system providing service response sets having services that match the buyer'"'"'s query, user context attributes and user defined relevant services selection criteria;

presenting the service response sets to the buyer, including expressing a relevance of each of the service sets in terms of user context to facilitate service set selection; and

enabling the buyer to select and modify the user context attribute values to enable increased specificity and accuracy of the query from the buyer.

2. A self service system according to claim 1, wherein the context associated with the current buyer state includes affective (emotive) data such changes in facial expressions, voice and body temperature.

3. A self service system according to claim 2, wherein the affective (emotive) data is used to inform the user context to aid in the buyer'"'"'s selection and fine tuning of relevant service bundles.

4. A self service system according to claim 2, wherein the affective (emotive) data is used to inform the user context to aid in recommending changes in service configurations during delivery.

5. A self service system according to claim 1, wherein the computer system includes a graphical user interface (GUI) enables buyers to select the types of affective data about them to be collected, the relative weighting to give each type of data, and the actions authorized based on changes in the data.

6. A self service system according to claim 1, further comprising a visual decision support tool enables buyers to perform confirmatory analysis, what if analysis and iterative, undirected exploratory analysis of alternative services bundles.

7. A self service system according to claim 1, wherein the computer system includes a graphical user interface (GUI) enables buyers to dynamically manage the services mix during delivery based on changes in relevancy and price.

8. A self service system according to claim 1, wherein the computer system includes a graphical user interface (GUI) enables buyers to save and reuse successful service bundles as templates for future buying decisions.

9. A self service system according to claim 1, wherein the computer system includes a graphical user interface (GUI) enables service providers to approve service pricing changes or bundling of services with other providers based on system provided buyer context based performance metrics.

10. A self service system according to claim 1, wherein the computer system includes a graphical user interface (GUI) enables service providers to respond to reverse (buyer initiated) auctions including proposals for the bundling of services from different providers.

11. A self service system for service enhanced resource delivery, comprising a computer systems for enabling entry of a query for a service and entry of one or more user context elements, each element representing a context associated with the current buyer state and having context attributes and attribute values associated therewith, said computer systems including a software tool further enabling buyer specification of relevant service selection criteria for enabling expression of relevance of service results in terms of user context.

12. A self service system according to claim 11, further comprising a visual decision support tool which enables buyers to perform confirmatory analysis, what if analysis and iterative, undirected exploratory analysis of alternative service bundles.

13. A self service system according to claim 11, wherein the computer system includes a graphical user interface (GUI) which enables buyers to dynamically manage the services mix during delivery based on changes in relevancy and price.

14. A self service system according to claim 11, wherein the computer system includes a graphical user interface (GUI) which enables buyers to save and reuse successful service bundles as templates for future buying decisions.