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System and method for automatically monitoring the performance of a contractor in the management of an insurance claim

  • US 7,877,305 B2
  • Filed: 03/01/2007
  • Issued: 01/25/2011
  • Est. Priority Date: 03/01/2007
  • Status: Active Grant
First Claim
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1. A system for monitoring a contractor assigned to perform restoration services at an insured property, comprising:

  • a database server;

    a server system coupled to the database server, wherein the server system;

    generates a deadline by which the contractor is required to perform a contractor action, wherein the contractor action comprises one of the following;

    arriving at the insured property, obtaining initial inspection information on the insured property, obtaining daily inspection information on the insured property, and preparing final documentation on the insured property;

    provides a user interface that includes functionality for a user to submit a notice of completion for the contractor action;

    stores the notice of completion for the contractor action in the database server in association with a claim identifier; and

    initiates transmission of at least one automated reminder message to the contractor if the notice of completion is not submitted by the deadline for the contractor action, wherein the automated reminder message comprises an alert notifying the contractor of an obligation to perform the contractor action.

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