System and method for automatically monitoring the performance of a contractor in the management of an insurance claim
First Claim
1. A system for monitoring a contractor assigned to perform restoration services at an insured property, comprising:
- a database server;
a server system coupled to the database server, wherein the server system;
generates a deadline by which the contractor is required to perform a contractor action, wherein the contractor action comprises one of the following;
arriving at the insured property, obtaining initial inspection information on the insured property, obtaining daily inspection information on the insured property, and preparing final documentation on the insured property;
provides a user interface that includes functionality for a user to submit a notice of completion for the contractor action;
stores the notice of completion for the contractor action in the database server in association with a claim identifier; and
initiates transmission of at least one automated reminder message to the contractor if the notice of completion is not submitted by the deadline for the contractor action, wherein the automated reminder message comprises an alert notifying the contractor of an obligation to perform the contractor action.
8 Assignments
0 Petitions
Accused Products
Abstract
In an exemplary embodiment, a server system stores a plurality of textual scripts in a database server in association with a plurality of contractor actions. Each of the textual scripts comprises an alert notifying the contractor of an obligation to perform the associated contractor action. The server system generates a plurality of deadlines by which the contractor is required to perform the contractor actions, and provides a user interface that allows a user to submit a plurality of notices of completion for the contractor actions. If a particular notice of completion is not submitted by the deadline for the contractor action, the server system selects the textual script associated with the contractor action, converts the textual script to a voice message, and initiates transmission of the voice message to the contractor via a telephone network.
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Citations
68 Claims
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1. A system for monitoring a contractor assigned to perform restoration services at an insured property, comprising:
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a database server;
a server system coupled to the database server, wherein the server system;
generates a deadline by which the contractor is required to perform a contractor action, wherein the contractor action comprises one of the following;arriving at the insured property, obtaining initial inspection information on the insured property, obtaining daily inspection information on the insured property, and preparing final documentation on the insured property;
provides a user interface that includes functionality for a user to submit a notice of completion for the contractor action;
stores the notice of completion for the contractor action in the database server in association with a claim identifier; and
initiates transmission of at least one automated reminder message to the contractor if the notice of completion is not submitted by the deadline for the contractor action, wherein the automated reminder message comprises an alert notifying the contractor of an obligation to perform the contractor action. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. An automated method for monitoring a contractor assigned to perform restoration services at an insured property comprising:
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using a server system to; generate a deadline by which the contractor is required to perform a contractor action, wherein the contractor action comprises one of the following; arriving at the insured property, obtaining initial inspection information on the insured property, obtaining daily inspection information on the insured property, and preparing final documentation on the insured property; provide a user interface that includes functionality for a user to submit a notice of completion for the contractor action; initiate transmission of at least one automated reminder message to the contractor if the notice of completion is not submitted by the deadline for the contractor action, wherein the automated reminder message comprises an alert notifying the contractor of an obligation to perform the contractor action; and using a database server to store the notice of completion for the contractor action in association with a claim identifier. - View Dependent Claims (36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68)
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Specification