Remote system override

• US 7,877,455 B2
• Filed: 12/27/2005
• Issued: 01/25/2011
• Est. Priority Date: 12/27/2005
• Status: Active Grant

• Current Assignee: S1 Corporation (ACI Worldwide Incorporated)
• Original Assignee: S1 Incorporated (ACI Worldwide Incorporated)
• Inventors: Lamparello, Drew, Tsang, Edward
• Primary Examiner(s): PHILLIPS, HASSAN A
• Application Number:
  US11/319,030
• Publication Number:
  US 20070150567A1
• Time in Patent Office: 1,855 Days
• Field of Search: None
• US Class Current: 709/208
• CPC Class Codes: G06Q 10/00 Administration; Management

Abstract

A system and a method for providing remote supervisory override of a lockout at a workstation is disclosed. The system includes a first workstation and a second workstation. The first workstation has lockout functionality, wherein at least a portion of the functionality of the workstation is locked when a lockout module in the first workstation detects a violation of a predetermined rule. The first workstation includes an override request module that sends an override request message to the second workstation, which is associated with a supervisor. The second workstation includes an override response module that the supervisor uses to send an override response message back to the first workstation. When the first workstation receives an override response message that authorizes overriding the rule, the first workstation is unlocked.

Claims

1. A method of providing remote supervisory override of a first workstation, the method comprising the steps of:

generating a menu of active supervisors;

providing the menu of active supervisors to a teller, wherein the teller operates the first workstation;

receiving teller input for selecting a specific supervisor from the menu of active supervisors;

sending an override request message from the first workstation to a second workstation, wherein the second workstation is associated with the specific supervisor;

at the second workstation, sending an override response message, wherein the override response message includes an indicator of an action authorized by the specific supervisor;

at the first workstation, analyzing the override response message to determine the authorized action includes unlocking at least a portion of the first workstation;

responsive to determining that unlocking at least a portion of the first workstation is authorized, unlocking the at least portion of the first workstation;

maintaining, at a server, a user-registry table, wherein the user-registry table includes indicators of active users;

providing at least a portion of the user-registry table to the first workstation, wherein the first workstation uses at least a portion of the received portion of the user-registry table to generate the menu of active supervisors;

prior to generating the menu of active supervisors, attempting to contact the server via a first communication path;

responsive to failing to contact the server, sending an active user query out over a second communication path;

receiving at least one response to the active user query; and

using at least a portion of the at least one response to generate the menu of active supervisors.

2. The method of claim 1, further including the steps of:

updating the user-registry table, wherein the user-registry is updated in response to a user logging-in from a third workstation; and

wherein the user-registry table is updated in response to the user logging-out from the third workstation.

3. The method of claim 2, wherein the active user query and the response to the active user query conform to a peer-to-peer communication.

4. A system in a distributed financial institution, the system comprising:

a first workstation having a transaction module, unlockable lock module, and an override request module, wherein the transaction module is implemented when the first workstation is engaged in a current financial transaction, and wherein the unlockable lock module is configured to selectively lock the transaction module, and wherein the override request module is configured to generate an override request message;

a second workstation having an override response module, the override response module configured to receive the override request and provide the first workstation with an override response message;

a communication path extending between the first and second workstations, wherein at least one of the override request message and override response message is carried by the communication path; and

a server having a user-registry table associating active supervisors with workstations, wherein the override request module uses at least a portion of the user-registry table to provide a teller with a menu of active supervisors, the first workstation configured to selectively send an active user query through the communication path and use received responses thereto to generate the menu of active supervisors, the server connected to a second communication path, the second communication path extending between the server and the first workstation, wherein the first workstation sends the active user query through the first communication path when the first workstation cannot communicate with the server via the second communication path.

5. The system of claim 4, wherein responsive to the teller selecting a given supervisor from the menu of active supervisors, the override request message is addressed to a given workstation, wherein the given workstation is associated with the selected supervisor.

6. The system of claim 4, wherein the user-registry table is updated in response to another supervisor logging-in.

7. The system of claim 4, wherein the financial institution is comprised of a plurality of offices, wherein the menu of active supervisors displays a given office with a given supervisor, wherein the given supervisor is associated with the given office.

8. The system of claim 7, wherein the teller is associated with the given office.

9. The system of claim 4, wherein responsive to the first workstation being able to communicate with the server via the second communication path, the first workstation sends an active-supervisor request message to the server, wherein responsive to receiving the active-supervisor request message, the server provides the first workstation with an active supervisors table.

10. The system of claim 4, wherein the active user query conforms to a peer-to-peer protocol.

11. A system in a distributed financial institution, the system comprising:

a server having a user-registry table, the user-registry table recording users logged-in to the system;

a first workstation, wherein the first workstation is operated by a supervisor logged-in to the system;

a wide area network connecting the server and the first workstation; and

a second workstation connected to the first workstation via a local area network and to the server via the wide area network, the second workstation having an unlockable lock module, a transaction module, and an override request module, wherein the unlockable lock module is configured to selectively lock and unlock the transaction module, wherein the override request module is configured to receive an active supervisors table from the server and generate a menu of active supervisors therefrom, wherein the menu includes an indicator associated with the supervisor, receive user input for selecting the supervisor from the menu of active supervisors, and send an override request message to the first workstation, wherein the second workstation is configured to attempt to communicate with the server, and wherein responsive to the second workstation failing to communicate with the server, the second workstation sends an active user query over the local area network.

12. The system of claim 11, wherein responsive to the first workstation receiving the override request message, a prompt is provided to the supervisor.

13. The system of claim 11, wherein second workstation receives an override response message and analyzes the message, responsive to determining that the override response message includes unlock authorization, the unlockable lock module unlocks the transaction module.

14. The system of claim 11, wherein the first workstation responds to the active user query by providing an indicator associated with the supervisor.

15. The system of claim 14, wherein the first workstation responds to the active user query by providing a user classification associated with the supervisor.

16. The system of claim 11, wherein the first and second workstations communicate over the local area network using peer-to-peer communications.