Electronic marketplace providing service parts inventory planning and management

• US 7,881,985 B2
• Filed: 02/22/2001
• Issued: 02/01/2011
• Est. Priority Date: 02/22/2000
• Status: Expired due to Fees

• Current Assignee: JDA Software Group Incorporated (RedPrairie Holding Incorporated)
• Original Assignee: i2 Technologies US Incorporated (Panasonic Holdings Corporation)
• Inventors: Pany, Rajeev V., Natarajan, Prabhu, Bhide, Abhijit A., Yang, Hong M.
• Primary Examiner(s): Kramer; James A
• Assistant Examiner(s): Lemieux; Jessica L
• Application Number:
  US09/791,481
• Publication Number:
  US 20010034673A1
• Time in Patent Office: 3,631 Days
• Field of Search: 705 28- 29
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders

Abstract

Service parts inventory planning and management are provided for one or more entities in a supply chain (12), preferably within the context of an electronic marketplace (14). Status data reflecting substantially current service parts inventory levels at stocking locations within the supply chain (12) is accessed, these inventory levels indicating service parts excesses or needs at one or more stocking locations. A substantially current service parts inventory plan is generated according to the status data, a service parts demand forecast, and a supply chain model, the inventory plan including target stocking levels for service parts at stocking locations. According to the inventory plan, one or more services are initiated to attempt to resolve service parts excesses or needs at stocking locations through interaction with one or more other entities.

Claims

1. A non-transitory computer-readable storage medium embodied with software providing service parts inventory planning and management for one or more entities in a supply chain, the software when executed by a computer is configured to:

receive set-up data for the one or more entities;

validate one or more aspects of the set-up data and if one or more errors exist, create an error log that is accessible by the one or more entities;

receive status data reflecting substantially current service parts inventory levels at one or more stocking locations in a supply chain, the inventory levels indicating service parts excesses or needs at one or more of the stocking locations;

access a service parts demand forecast for the supply chain;

access a model of the supply chain;

access reverse logistics data comprising a forecast of service parts returns flow into a returns supply chain within the supply chain, an estimate of repairable service parts returns as a percentage of all service parts returns, an estimate of repair times for the repairable service parts returns, and a model of the returns supply chain;

generate a substantially current service parts inventory plan according to the status data, the demand forecast, and the model, the service parts inventory plan comprising target stocking levels for service parts at one or more stocking locations in the supply chain;

generate an updated service parts inventory plan based on the reinsertion of one or more repaired service parts reinserted back into the supply chain; and

according to the service parts inventory plan, automatically and independent of human interaction in response to receiving the service parts inventory plan, executing a broker function to resolve the service parts excesses or needs at one or more of the stocking locations through interaction with one or more other entities in the supply chain.

2. The computer-readable storage medium of claim 1, wherein any customer requirements for totally new service parts as opposed to repaired service parts are considered in generating the service parts inventory plan.

3. The computer-readable storage medium of claim 1, wherein the software is further configured to schedule a service task according to projected availability of one or more service parts necessary in connection with the service operation as reflected in the service parts inventory plan.

4. The computer-readable storage medium of claim 3, wherein the software is further configured to schedule the service task by scheduling service personnel necessary to perform the service task.

5. The computer-readable storage medium of claim 1, wherein the software is further configured to receive status data for all the stocking locations in the supply chain, the service parts inventory plan comprising target stocking levels for all the stocking locations in the supply chain.

6. The computer-readable storage medium of claim 1, wherein the service parts inventory plan further comprises an optimal allocation of service parts to one or more customers to meet target customer service levels.

7. The computer-readable storage medium of claim 1, wherein the software is further configured to generate updated service parts inventory plans according to fluctuations in service parts demand and supply within the supply chain and according to target customer service levels.

8. The computer-readable storage medium of claim 1, wherein the software is further configured to make the service parts inventory plan accessible to one or more entities associated with the stocking locations at which service parts excesses or needs exist for use in transferring service parts between the stocking locations to satisfy the service parts inventory plan.

9. The computer-readable storage medium of claim 1, wherein the software is further configured to, automatically and independent of human interaction in response to receiving the service parts inventory plan, initiate a service to transfer service parts from a first stocking location with service parts excesses according to the service parts inventory plan to a second stocking location with service parts needs according to the service parts inventory plan.

10. The computer-readable storage medium of claim 1, wherein the software is further configured to, initiate one or more services to resolve the service parts excesses or needs, the one or more services selected from the group consisting of:

sell service parts to another entity through a bid/ask exchange;

purchase service parts from another entity through a bid/ask exchange;

sell service parts to another entity in an auction;

purchase service parts from another entity in a reverse auction;

post service parts in an inventory listing service for sale to another entity; and

purchase service parts posted in an inventory listing service by another entity.

11. The computer-readable storage medium of claim 1, wherein the software is further configured to, automatically and independent of human interaction in response to receiving the service parts inventory plan, initiate multiple services to resolve the service parts excesses or needs, a first service initiated for a first portion of the service parts excesses or needs, and a second service initiated for a second portion of the service parts excesses or needs.

12. The computer-readable storage medium of claim 10, wherein the software is further configured to host the one or more services initiated automatically and independent of human interaction in response to receiving the service parts inventory plan, at an electronic marketplace.

13. A system for providing service parts inventory planning and management for one or more entities in a supply chain, comprising:

one or more planner applications tangibly embodied on a computer-readable storage medium configured to;

receive set-up data for the one or more entities;

validate one or more aspects of the set-up data and if one or more errors exist, create an error log that is accessible by the one or more entities;

receive status data reflecting substantially current service parts inventory levels at one or more stocking locations in a supply chain, the inventory levels indicating service parts excesses or needs at one or more of the stocking locations;

access a service parts demand forecast for the supply chain;

access a model of the supply chain;

access reverse logistics data comprising a forecast of service parts returns flow into a returns supply chain within the supply chain, an estimate of repairable service parts returns as a percentage of all service parts returns, an estimate of repair times for the repairable service parts returns, and a model of the returns supply chain;

generate a service parts inventory plan according to the status data, the demand forecast, the model, the reverse logistics data, and one or more customer service target levels, the service parts inventory plan comprising target stocking levels for service parts at one or more stocking locations in the supply chain; and

generate an updated service parts inventory plan based on the reinsertion of one or more repaired service parts reinserted back into the supply chain; and

a manager application tangibly embodied on a computer-readable storage medium configured to receive the service parts inventory plan and, according to the service parts inventory plan, automatically and independent of human interaction in response to receiving the service parts inventory plan, execute a broker function to resolve the service parts excesses or needs at one or more of the stocking locations through interaction with one or more other entities in the supply chain.

14. The system of claim 13, wherein the one or more planner applications are further configured to, automatically and independent of human interaction in response to receiving the service parts inventory plan, schedule a service operation according to the projected availability of one or more service parts necessary in connection with the service operation as reflected in the service parts inventory plan.

15. The system of claim 13, wherein the broker function initiates one or more services to resolve the service parts excesses or needs, the one or more services selected from the group consisting of:

sell service parts to another entity through a bid/ask exchange;

purchase service parts from another entity through a bid/ask exchange;

sell service parts to another entity in an auction;

purchase service parts from another entity in a reverse auction;

post service parts in an inventory listing service for sale to another entity; and

purchase service parts posted in an inventory listing service by another entity.

16. The system of claim 13, wherein the one or more planner applications are configured to consider any customer requirements for totally new service parts as opposed to repaired service parts in generating the service parts inventory plan.

17. The system of claim 13, wherein the one or more planner applications are configured to schedule a service operation according to the projected availability of one or more service parts necessary in connection with the service operation as reflected in the service parts inventory plan.

18. The system of claim 17, wherein scheduling a service operation comprises scheduling service personnel necessary to perform the service operation.

19. The system of claim 13, wherein the one or more planner applications are configured to receive status data for all the stocking locations in the supply chain and the service parts inventory plan comprises target stocking levels for all the stocking locations in the supply chain.

20. The system of claim 13, wherein the service parts inventory plan further comprises an optimal allocation of service parts to one or more customers to meet target customer service levels.

21. The system of claim 13, wherein the one or more planner applications are configured to generate updated service parts inventory plans according to fluctuations in service parts demand and supply within the supply chain and according to target customer service levels.

22. The system of claim 13, wherein the service parts inventory plan is accessible to one or more entities associated with the stocking locations at which service parts excesses or needs exist for use in transferring service parts between stocking locations to satisfy the service parts inventory plan.

23. The system of claim 13, wherein the manager application is configured to, automatically and independent of human interaction in response to receiving the service parts inventory plan, initiate a service to transfer service parts from a first stocking location with service parts excesses according to the service parts inventory plan to a second stocking location with service parts needs according to the service parts inventory plan.

24. The system of claim 13, wherein the broker function initiates one or more services to resolve the service parts excesses or needs, the one or more services selected from the group consisting of:

sell service parts to another entity through a bid/ask exchange;

purchase service parts from another entity through a bid/ask exchange;

sell service parts to another entity in an auction;

purchase service parts from another entity in a reverse auction;

post service parts in an inventory listing service for sale to another entity; and

purchase service parts posted in an inventory listing service by another entity.

25. The system of claim 13, wherein the manager application is configured to, automatically and independent of human interaction in response to receiving the service parts inventory plan, initiate multiple services to resolve the service parts excesses or needs, a first service initiated for a first portion of the service parts excesses or needs, and a second service is initiated for a second portion of the service parts excesses or needs.

26. The system of claim 24, further comprising an electronic marketplace that supports the one or more planner applications and the manager application, the one or more services, initiated automatically and independent of human interaction in response to receiving the service parts inventory plan, hosted at the electronic marketplace.

27. A method of providing service parts inventory planning and management for one or more entities in a supply chain, comprising:

receiving, by a computer, set-up data for the one or more entities;

validating, by the computer, one or more aspects of the set-up data and if one or more errors exist, creating, by the computer, an error log that is accessible by the one or more entities;

receiving, by the computer, status data reflecting substantially current service parts inventory levels at one or more stocking locations within a supply chain, the inventory levels indicating service parts excesses or needs at one or more of the stocking locations;

accessing, by the computer, a service parts demand forecast for the supply chain;

accessing, by the computer, a model of the supply chain;

accessing, by the computer, reverse logistics data comprising a forecast of service parts returns flow into a returns supply chain within the supply chain, an estimate of repairable service parts returns as a percentage of all service parts returns, an estimate of repair times for the repairable service parts returns, and a model of the returns supply chain;

generating, by the computer, a service parts inventory plan according to the status data, the demand forecast, the model, the reverse logistics data, and one or more customer service target levels, the service parts inventory plan comprising target stocking levels for service parts at one or more stocking locations in the supply chain;

generating, by the computer, an updated service parts inventory [[plans]] plan based on the reinsertion of one or more repaired service parts reinserted back into the supply chain; and

according to the service parts inventory plan, automatically and independent of human interaction in response to receiving the service parts inventory plan, executing, by the computer, a broker function to resolve the service parts excesses or needs at one or more of the stocking locations through interaction with one or more other entities in the supply chain.

28. The method of claim 27, further comprising, automatically and independent of human interaction in response to receiving the service parts inventory plan, scheduling a service task according to projected availability of one or more service parts necessary in connection with the service task as reflected in the service parts inventory plan.

29. The method of claim 27, further comprising, initiating one or more services to resolve the service parts excesses or needs, the one or more services selected from the group consisting of:

sell service parts to another entity through a bid/ask exchange;

purchase service parts from another entity through a bid/ask exchange;

sell service parts to another entity in an auction;

purchase service parts from another entity in a reverse auction;

post service parts in an inventory listing service for sale to another entity; and

purchase service parts posted in an inventory listing service by another entity.

receiving, by the computer, status data reflecting substantially current service parts inventory levels at one or more stocking locations within a supply chain, the inventory levels indicating service parts excesses or needs at one or more of the stocking locations;

accessing, by the computer, a service parts demand forecast for the supply chain;

accessing, by the computer, a model of the supply chain;

accessing, by the computer, reverse logistics data comprising a forecast of service parts returns flow into a returns supply chain within the supply chain, an estimate of repairable service parts returns as a percentage of all service parts returns, an estimate of repair times for the repairable service parts returns, and a model of the returns supply chain;

generating, by the computer, a service parts inventory plan according to the status data, the demand forecast, the model, the reverse logistics data, and one or more customer service target levels, the service parts inventory plan comprising target stocking levels for service parts at one or more stocking locations in the supply chain;

generating, by the computer, an updated service parts inventory plan based on the reinsertion of one or more repaired service parts reinserted back into the supply chain; and

according to the service parts inventory plan, automatically and independent of human interaction in response to receiving the service parts inventory plan, executing, by the computer, a broker function to resolve the service parts excesses or needs at one or more of the stocking locations through interaction with one or more other entities in the supply chain.

30. The method of claim 27, wherein any customer requirements for totally new service parts as opposed to repaired service parts are considered in generating the service parts inventory plan.

31. The method of claim 27, further comprising scheduling a service task according to projected availability of one or more service parts necessary in connection with the service operation as reflected in the service parts inventory plan.

32. The method of claim 31, wherein scheduling the service task comprises scheduling service personnel necessary to perform the service task.

33. The method of claim 27, further comprising receiving status data for all the stocking locations in the supply chain, the service parts inventory plan comprising target stocking levels for all the stocking locations in the supply chain.

34. The method of claim 27, wherein the service parts inventory plan further comprises an optimal allocation of service parts to one or more customers to meet target customer service levels.

35. The method of claim 27, further comprising generating updated service parts inventory plans according to fluctuations in service parts demand and supply within the supply chain and according to target customer service levels.

36. The method of claim 27, further comprising making the service parts inventory plan accessible to one or more entities associated with the stocking locations at which service parts excesses or needs exist for use in transferring service parts between the stocking locations to satisfy the service parts inventory plan.

37. The method of claim 27, further comprising, automatically and independent of human interaction in response to receiving the service parts inventory plan, initiating a service to transfer service parts from a first stocking location with service parts excesses according to the service parts inventory plan to a second stocking location with service parts needs according to the service parts inventory plan.

38. The method of claim 27, further comprising, initiating one or more services to resolve the service parts excesses or needs, the one or more services selected from the group consisting of:

sell service parts to another entity through a bid/ask exchange;

purchase service parts from another entity through a bid/ask exchange;

sell service parts to another entity in an auction;

purchase service parts from another entity in a reverse auction;

post service parts in an inventory listing service for sale to another entity; and

purchase service parts posted in an inventory listing service by another entity.

39. The method of claim 27, further comprising, automatically and independent of human interaction in response to receiving the service parts inventory plan, initiating multiple services to resolve the service parts excesses or needs, a first service initiated for a first portion of the service parts excesses or needs, and a second service initiated for a second portion of the service parts excesses or needs.

40. The method of claim 38, further comprising hosting the one or more services, initiated automatically and independent of human interaction in response to receiving the service parts inventory plan, at an electronic marketplace.