Apparatus, system, and method for automated error priority determination of call home records

• US 7,882,402 B2
• Filed: 09/03/2008
• Issued: 02/01/2011
• Est. Priority Date: 09/03/2008
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Compton, Matthew Charles, Telford, Christine Lynette, Echevarria, Louis Daniel, Welp, Richard Albert
• Primary Examiner(s): Iqbal; Nadeem
• Application Number:
  US12/203,668
• Publication Number:
  US 20100058122A1
• Time in Patent Office: 881 Days
• Field of Search: 714 2- 5, 714/15, 714/18, 714/19, 714 25- 27, 714 37- 39, 714 45- 49, 714/57
• US Class Current: 714/49
• CPC Class Codes: H04L 47/10 Flow control; Congestion control
• CPC Class Codes: H04L 47/2433 Allocation of priorities to traffic types
• CPC Class Codes: H04L 47/2483 involving identification of individual flows

Abstract

An apparatus, system, and method are disclosed for data priority determination. A receiving module receives a data package. A parsing module parses out priority indicators from the data package. A comparison module compares the priority indicators to entries in a priority matrix, determining whether the data package is of a defined data package type. In response to a determination that the data package is of the defined data package type, a priority determination module determines a data package priority of the data package based on a data package priority of the defined data package type. In response to a determination that the data package is not of the defined data package type, a type definition module defines a new data package type having a data package priority based on the priority indicators. A priority update module updates the data package priority of the defined data package type.

Claims

1. An apparatus for data priority determination, the apparatus comprising:

a receiving module configured to receive a data package;

a parsing module configured to parse out one or more priority indicators from the data package;

a comparison module configured to compare the one or more priority indicators to entries in a priority matrix to determine whether the data package is of a defined data package type;

a priority determination module configured to determine a data package priority of the data package based on a data package priority of the defined data package type in response to a determination by the comparison module that the data package is of the defined data package type; and

a priority update module configured to update the data package priority of the defined data package type.

2. The apparatus of claim 1, further comprising a type definition module configured to define a new data package type having a data package priority in response to a determination by the comparison module that the data package is not of the defined data package type, the data package priority based on the one or more priority indicators.

3. The apparatus of claim 1, further comprising a linking module configured to link multiple data packages of the defined data package type to each other such that each of the multiple data packages are accessible to a user accessing another of the multiple data packages.

4. The apparatus of claim 1, further comprising a trigger module configured to perform a predefined action in response to a determination that the data package has a predefined data package priority.

5. The apparatus of claim 1, wherein the priority update module comprises a frequency module configured to update the data package priority of the defined data package type based on a number of received data packages of the defined data package type.

6. The apparatus of claim 1, wherein the priority update module comprises a user access priority module configured to update the data package priority of the defined data package type based on a number of times that data packages of the defined data package type have been accessed by one or more users.

7. The apparatus of claim 1, wherein the priority update module comprises a user rating module configured to update the data package priority of the defined data package type based on one or more user supplied data package priorities.

8. The apparatus of claim 1, wherein the priority update module comprises a last access module configured to update the data package priority of the defined data package type based on an amount of time that has transpired since a data package of the defined data package type has been accessed.

9. The apparatus of claim 1, wherein the priority update module comprises a priority override module configured to override the data package priority of the defined data package type.

10. The apparatus of claim 9, wherein the priority override module is further configured to lower the data package priority in response to a false error designation.

11. The apparatus of claim 9, wherein the priority override module is further configured to increase the data package priority in response to a severe error designation.

12. The apparatus of claim 9, wherein the priority override module is further configured to override the data package priority with a user supplied priority.

13. The apparatus of claim 1, wherein the comparison module determines whether the data package is of the defined data package type using a redefined matching threshold.

14. A system for prioritization of call home packages, the system comprising:

one or more data package sources configured to collect call home data and to compile the call home data into a call home package;

a priority matrix configured to store priority indicating data corresponding to one or more defined call home package types;

a data prioritization module configured to receive the call home package, to parse out one or more priority indicators from the call home package, to compare the one or more priority indicators to the priority indicating data in the priority matrix, to determine a call home package priority based on the one or more priority indicators and on the priority matrix, and to update the priority matrix based on the call home package;

a data package repository configured to receive and store multiple call home packages from the data prioritization module; and

a user interface configured to provide a user access to the multiple call home packages stored in the data package repository.

15. The system of claim 14, wherein the data prioritization module is further configured to determine whether the call home package is of a defined call home package type, and to define a new call home package type comprising the call home package priority in response to a determination that the call home package is not of the defined call home package type.

16. A computer program product comprising a computer readable storage medium having computer usable program code executable to perform operations for error determination of call home records, the operations of the computer program product comprising:

receiving a call home package;

parsing out one or more priority indicators from the call home package;

comparing the one or more priority indicators to entries in a priority matrix;

determining whether the call home package is of a defined error package type;

determining an error package priority of the call home package based on a error package priority of the defined error package type in response to a determination that the call home package is of the defined error package type; and

defining a new error package type having an error package priority in response to a determination that the call home package is not of the defined error package type, the error package priority based on the one or more priority indicators.

17. The computer program product of claim 16, further comprising updating the error package priority of the defined error package type based on the call home package.

18. The computer program product of claim 16, wherein at least one of the one or more priority indicators are selected from the group consisting of an identification number, an online/offline status, and a failed component identifier.

19. A method of providing an error determination service to a customer over a network, the method comprising:

receiving a call home package from a customer;

parsing out one or more error priority indicators from the call home package;

comparing the one or more error priority indicators to entries in a priority matrix;

determining whether the call home package is of a defined error package type;

determining an error package priority of the call home package based on a error package priority of the defined error package type in response to a determination that the call home package is of the defined error package type; and

linking the call home package to one or more other call home packages of the defined error package type such that the one or more other call home packages are accessible to the customer when viewing the call home package through a user interface.

20. The method of claim 19, wherein the method comprises defining a new error package type having an error package priority in response to a determination that the call home package is not of the defined error package type, the error package priority based on the one or more priority indicators.