Integrating messaging server directory service with a communication system voice mail message interface

• US 7,885,275 B2
• Filed: 01/18/2008
• Issued: 02/08/2011
• Est. Priority Date: 02/07/2005
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Forney, David, Shaffer, Anthony, Potze, Willem R. B., Frifeldt, Heine
• Primary Examiner(s): Ngo; Ricky
• Assistant Examiner(s): NG, CHRISTINE Y
• Application Number:
  US12/016,365
• Publication Number:
  US 20080175235A1
• Time in Patent Office: 1,117 Days
• Field of Search: 370/352, 370/353, 370/354, 370/355, 370/356, 370/401
• US Class Current: 370/401
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.

Claims

1. An integrated messaging system comprising:

a packet-based data network;

a text-based groupware application, coupled to the data network, operable to manage text-based messages;

a messaging communication server (MCS) coupled to the data network and to a communications network, the MCS operable to;

provide streaming-media-based messaging service, and

receive streaming-media-based messages from the communications network;

a directory server coupled to the data network, the directory server operable to;

provide a directory service that stores user data, and

store user data for the groupware application and the MCS; and

an interface module, executing on a server, coupled to the data network, the interface module operable to couple the groupware application and the directory service to the MCS through the data network by performing one or more of a pulling, retrieving, polling, and pushing operations on the groupware application, directory service, and MCS, the interface module operable to;

allow the MCS to store information about the streaming-media-based messages, and

allow the MCS to deliver the streaming-media-based messages independently of the data network.

2. The integrated messaging system of claim 1, wherein the interface module performs a pulling operation on one or both of the groupware application and directory service to couple the groupware application and directory service to the MCS.

3. The integrated messaging system of claim 1, wherein the interface module performs a retrieving operation on one or both of the groupware application and directory service to couple the groupware application and directory service to the MCS.

4. The integrated messaging system of claim 1, wherein the interface module performs a polling operation on one or both of the groupware application and directory service to couple the groupware application and directory service to the MCS.

5. The integrated messaging system of claim 1, wherein the interface module performs a pushing operation on one or both of the groupware application and directory service to couple the groupware application and directory service to the MCS.

6. The integrated messaging system of claim 1, wherein the interface module performs a retrieving operation on one or both of the groupware application and directory service to couple the groupware application and directory service to the MCS.

7. The integrated messaging system of claim 1, wherein the interface module pulls user information from the MCS and makes the pulled user information available to one or both of the groupware application and directory service.

8. The integrated messaging system of claim 7, wherein the user information includes information relevant to at least the packet-based data network.

9. A communication method, comprising:

performing, by a messaging communication server (MCS), a voice application within an enterprise network, wherein the voice application includes a telephony application, wherein the MCS provides streaming-media-based messaging services independently of the enterprise network;

coupling the messaging communication server (MCS) to the enterprise network and a communications network, wherein the communications network includes a telephone network;

storing, by a groupware application of the enterprise network, information specific to the voice application;

accessing, by the groupware application, information specific to the voice application;

providing a directory service on a directory server, wherein the directory service interoperates with the groupware application;

coupling, via an interface module, the groupware application and the directory service to the MCS;

providing, by the MCS, information particular to a streaming-media message to the interface module; and

storing, by the interface module and in the directory service, information particular to the streaming-media message.

10. The method of claim 9, wherein coupling comprises the interface module performing one or more of a pulling, retrieving, polling, and pushing operation on one or more of the groupware application, directory service, and MCS.

11. The method of claim 10, wherein coupling comprises the interface module performing a pulling operation on one or both of the groupware application and directory service.

12. The method of claim 10, wherein coupling comprises the interface module performing a push operation on one or both of the groupware application and directory service.

13. The method of claim 10, wherein coupling comprises the interface module performing a polling operation on one or both of the groupware application and directory service.

14. The method of claim 10, wherein coupling comprises the interface module performing a pulling operation on the MCS.

15. The method of claim 10, wherein coupling comprises the interface module performing a push operation on the MCS.

16. The method of claim 10, wherein coupling comprises the interface module performing a retrieving operation on the MCS.

17. The method of claim 10, wherein coupling comprises the interface module performing a polling operation on the MCS.

18. The method of claim 10, wherein coupling comprises:

pulling user information from the MCS; and

making the pulled user information available to one or both of the groupware application and directory service.