Method and apparatus for enhanced voice message addressing and playback via a phone interface

• US 7,885,392 B2
• Filed: 11/16/2005
• Issued: 02/08/2011
• Est. Priority Date: 11/16/2005
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Fujita-Yuhas, Timothy Joseph
• Primary Examiner(s): SING, SIMON P
• Application Number:
  US11/281,017
• Publication Number:
  US 20070116198A1
• Time in Patent Office: 1,910 Days
• Field of Search: 455/413, 379/88.13, 379/88.25, 379/88.17
• US Class Current: 379/88.25
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

Systems and methods for delivering voicemail messages to multiple recipients are disclosed. A system is provided that allows users of voicemail systems to record a voicemail or video message and select multiple recipients to receive the message. The sender may designate a delivery method though a paradigm similar to email systems where recipients may be copied or blind-copied. Recipients of the voicemail message may be made aware of other recipients of the voicemail message, and are made aware of the expectations of the sender.

Claims

1. A method for delivering a voicemail message to multiple recipients comprising:

recording a voicemail message to be delivered;

selecting a plurality of recipients to receive the voicemail message;

designating, in response to an audible prompt, a delivery method for each of the recipients thereby indicating how the recipient is to receive the voicemail message; and

delivering said voicemail message including an audible indication of said delivery method to said plurality of recipients according to said delivery method.

2. The method of claim 1, wherein said delivery method includes at least a copy delivery method or at least a blind copy delivery method, and the audible indication of the delivery method indicates the voicemail message was delivered according to the copy delivery method or the blind copy delivery method.

3. The method of claim 2, wherein designating a delivery method is performed using a touchtone keyboard of a phone.

4. The method of claim 3, further comprising:

selectively marking messages sent to individual recipients with message attributes.

5. The method of claim 3, wherein the delivery method is selected first, and a plurality of recipients are associated with the delivery method.

6. The method of claim 3, wherein a recipient receives information with a received voicemail message indicating other recipients of said voicemail message who received the voicemail message according to the same delivery method.

7. The method of claim 1, wherein the audible prompt comprises instructions for designating a delivery method.

8. An apparatus for delivering a voicemail message to multiple recipients comprising:

means for recording the voicemail message to be delivered;

means for selecting a plurality of recipients to receive the voicemail message;

means for designating a delivery method for each of the recipients in response to an audible prompt; and

means for delivering said voicemail message and an audible indication of said delivery method to said plurality of recipients according to said delivery method.

9. The apparatus of claim 8, wherein said delivery method includes at least a copy deliver method or a blind copy delivery method.

10. The apparatus of claim 9, wherein said means for designating a delivery method comprises a touchtone keyboard of a phone.

11. The apparatus of claim 10, further comprising means for selectively marking messages sent to individual recipients with message attributes.

12. The apparatus of claim 10, wherein the delivery method is selected first, and a plurality of recipients are associated with the delivery method.

13. The apparatus of claim 10, wherein a recipient receives information with a received voicemail message indicating other recipients of said voicemail message who received the voicemail message according to the same delivery method.

14. The method of claim 13, wherein recipients of messages according to a blind copy delivery method are not made aware of other blind-copied recipients.

15. An enhanced voicemail system for allowing mobile users to deliver a voicemail message to multiple recipients comprising:

an enhanced voicemail system including a server and a voicemail store and forward facility;

at least one mobile handset in communication with the enhanced voicemail system; and

said enhanced voicemail system being configured to store voicemail messages with an associated addressing information field indicating a delivery method for recipients of the voicemail message as designated by a user of the mobile handset in response to an audible prompt, the addressing information field including an audible indication of said delivery method.

16. The enhanced voicemail system of claim 15, wherein said delivery method includes at least a copy delivery method or a blind copy delivery method designated using a keyboard of said mobile handset.

17. The enhanced voicemail system of claim 16, wherein said enhanced voicemail system is further configured to associate message attributes with said voicemail messages.

18. The enhanced voicemail system of claim 16, wherein the delivery method is selected first, and a plurality of recipients are associated with the delivery method.

19. The enhanced voicemail system of claim 16, wherein a recipient of said voicemail message receives information with a received voicemail message indicating other recipients of said voicemail message who received the voicemail message according to the same delivery method.

20. A computer-readable device for causing a computer to perform a method for delivering a voicemail message to multiple recipients, the method comprising:

recording a voicemail message to be delivered;

selecting a plurality of recipients to receive the voicemail message;

designating, in response to an audible prompt, a delivery method for each of the recipients thereby indicating how the recipient is to receive the voicemail message; and

delivering said voicemail message including an audible indication of said delivery method to said plurality of recipients according to said delivery method.

21. The device of claim 20, wherein designating a delivery method includes at least a copy delivery method or a blind copy delivery method.

22. The device of claim 21, wherein designating a delivery method is performed using a touchtone keyboard of a phone.

23. The device of claim 21, said method further comprising selectively marking messages sent to individual recipients with message attributes.

24. The device of claim 21, wherein a recipient receives information with a received voicemail message indicating other recipients of said voicemail who received the voicemail according to the same delivery method.

25. The device of claim 24, wherein recipients of messages according to a blind copy delivery method are not made aware of other blind-copied recipients.

26. The device of claim 20, wherein the audible prompt comprises instructions for designating a delivery method.