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Method and apparatus to forecast the availability of a resource

  • US 7,885,401 B1
  • Filed: 03/29/2004
  • Issued: 02/08/2011
  • Est. Priority Date: 03/29/2004
  • Status: Active Grant
First Claim
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1. A method for forecasting availability of a resource for a work assignment, comprising:

  • selecting a forecast horizon;

    determining for a first segment of a first task, wherein a first task is a single task, a first probability related to an availability of at least a first resource within said forecast horizon, wherein said first resource comprises a first agent;

    determining for a second segment of said first task a second probability related to said availability of said at least a first resource within said forecast horizon, wherein said first and second probabilities are different from one another;

    combining said determined first probability and said determined second probability;

    normalizing a result of said combining said determined first and second probabilities to obtain a probability of agent availability within said selected forecast horizon; and

    applying said obtained probability of agent availability to assign work to a resource having a probability of agent availability that is within said selected forecast horizon, wherein said method comprises the execution of program instructions by a processor to perform said method, wherein said program instructions are recorded in a computer readable storage medium.

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