System and method for enabling call originations using SMS and hotline capabilities
First Claim
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1. A method for handling call originations, comprising:
- activating a hotline feature in a subscriber profile associated with a mobile device wherein calls originated from the mobile device are automatically routed to a specified destination irrespective of destination digits received from the mobile device;
sending call origination information including origination digits and destination digits from the mobile device to an application server deployed in an enterprise network using one of a Short Message Service or an Unstructured Supplementary Service Data service;
routing a first voice call from the mobile device to a gateway server, based on the hotline feature, the gateway server deployed in one of a carrier network or the enterprise network, that is communicatively coupled with the application server;
capturing mid-call information at the mobile device, wherein the mobile device is configured to send the mid-call information to the application server via one of the Short Message Service or the Unstructured Supplementary Service Data service while the call remains in progress;
receiving the call origination information, by the application server from the mobile device, in advance of a hotline call based on the activated hotline feature; and
directing the gateway server to originate a second voice call, by the application server, based on the received call origination information, to a destination device to join with the first voice call.
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Abstract
A method for handling call originations is provided. The method includes sending origination information from a mobile device to an application server in an enterprise network using Short Message Service (SMS) and determining whether a hotline feature is present in a subscriber profile associated with the mobile device. Data is then routed from the mobile device to a predetermined destination based on the hotline feature.
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Citations
13 Claims
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1. A method for handling call originations, comprising:
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activating a hotline feature in a subscriber profile associated with a mobile device wherein calls originated from the mobile device are automatically routed to a specified destination irrespective of destination digits received from the mobile device; sending call origination information including origination digits and destination digits from the mobile device to an application server deployed in an enterprise network using one of a Short Message Service or an Unstructured Supplementary Service Data service; routing a first voice call from the mobile device to a gateway server, based on the hotline feature, the gateway server deployed in one of a carrier network or the enterprise network, that is communicatively coupled with the application server; capturing mid-call information at the mobile device, wherein the mobile device is configured to send the mid-call information to the application server via one of the Short Message Service or the Unstructured Supplementary Service Data service while the call remains in progress; receiving the call origination information, by the application server from the mobile device, in advance of a hotline call based on the activated hotline feature; and directing the gateway server to originate a second voice call, by the application server, based on the received call origination information, to a destination device to join with the first voice call. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for handling call originations, comprising:
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a carrier network including a mobile switching center that obtains a subscriber profile associated with a mobile device, wherein the subscriber profile has a hotline feature enabled; a gateway server deployed in one of the carrier network or an enterprise network; and an application server deployed in the enterprise network, communicatively coupled with the gateway server, that receives call origination information including origination digits of the mobile device and destination digits of a destination device from the mobile device via one of a Short Message Service or an Unstructured Supplementary Service Data service; wherein calls originated from the mobile device are automatically routed to a specified destination irrespective of the destination digits received from the mobile device; wherein a first voice path is established for a first call between the mobile device and the gateway server based on the enabled hotline feature; and wherein the application server; receives the call origination information from the mobile device in advance of a hotline call based on the enabled hotline feature; and directs the gateway server to originate a second call, based on the received call origination information, to a destination device to join with the first call and wherein the mobile device captures mid-call information, the mobile device configured to send the mid-call information to the application server via one of the Short Message Service or the Unstructured Supplementary Service Data service while the call remains in progress. - View Dependent Claims (9, 10, 11, 12, 13)
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Specification