Anonymity-ensured system for providing affinity-based deliverables to library patrons

• US 7,890,337 B2
• Filed: 08/23/2007
• Issued: 02/15/2011
• Est. Priority Date: 08/25/2006
• Status: Active Grant

• Current Assignee: Jermyn & Associates, LLC
• Original Assignee: Jermyn & Associates, LLC
• Inventors: Jermyn, Michael, Simon, Paul, Palazzo, Frank
• Primary Examiner(s): OUELLETTE, JONATHAN P
• Application Number:
  US11/844,184
• Publication Number:
  US 20080051932A1
• Time in Patent Office: 1,272 Days
• Field of Search: 705/1.1, 705/14.49
• US Class Current: 705/1.1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0251 Targeted advertisements

Abstract

A system and method for automatically determining library patrons'"'"' interests without having to identify the patron or otherwise invade his/her privacy based on the library patron'"'"'s current use of library assets. The system and method involve categorizing the library'"'"'s assets using broad mapping user interest categories, associating a user interest category with a specific library asset that is checked out, reserved or otherwise used by a library patron and providing that patron with a confirmation item containing that user interest category, providing the library patron with feedback about the library assets and the broad mapping user interest categories, allowing library patrons to access and register for a library rewards program using the user interest category number and having advertisers provide relevant information and rewards to library patrons who request such additional information.

Claims

1. A system for providing deliverables in the form of services and/or items to patrons of a library comprising:

a confirmation item received by the patron from the library upon either checking out a specific library asset or reserving a specific library asset for checkout, said confirmation item bearing indicia indicative of a category of interest related to the subject matter of the specific library asset and not based on any historical data regarding that patron or any other library assets the patron has previously checked-out or reserved; and

an Internet-based system establishing a program at a website for providing said deliverables, said deliverables being in the form of information and/or expertise in the category of interest and/or events or programs available from the library or from others in the category of interest and/or promotional values in the category of interest, said Internet-based system being arranged so that the patron who receives said confirmation item can access said website to opt-into said program if the patron so chooses, said website being arranged to receive from the patron who has opted-in an input corresponding to said indicia on said confirmation item, as well as patron information, whereupon said Internet-based system responds to said indicia and said patron information by presenting the patron with information about said deliverables, so that the patron can avail himself/herself of said deliverables if the patron so chooses.

2. The system of claim 1 wherein said system produces said confirmation item in response to the scanning of a code on said specific library asset upon check-out of said specific library asset.

3. The system of claim 2 wherein said code comprises a bar-code.

4. The system of claim 1 wherein the relationship between the category of interest and the specific asset is based on user interest and not on existing library catalog systems.

5. The system of claim 2 wherein the relationship between the category of interest and the code on said specific library asset is based on user interest and not based on existing library catalog systems.

6. The system of claim 2 wherein said confirmation item comprises a printed item.

7. The system of claim 1 wherein said confirmation item additionally comprises indicia indicating the location of said website to facilitate access thereof by the patron.

8. The system of claim 7 wherein said confirmation item additionally comprises indicia indicating the location of said website to facilitate access thereof by the patron.

9. The system of claim 1 wherein said confirmation item includes a newsletter.

10. The system of claim 9 wherein said newsletter additionally comprises indicia indicating the location of said website to facilitate access thereof by the patron.

11. The system of claim 2 wherein said confirmation item comprises an email sent to a patron.

12. The system of claim 1, wherein the specific library asset is a publication.

13. The system of claim 1 comprising:

a database having records that associate library asset identifiers with said user categories of interest;

a checkout station including a computer for communicating with said database and including a scanner for automatically obtaining a library asset identifier from the library asset placed thereat;

an application associated with said database for comparing said obtained library asset identifier with said database records to determine if said obtained library asset identifier triggers a user category of interest;

wherein if said library asset identifier triggers a user category of interest, said application notifies;

an associated printer service coupled thereto to print said confirmation item to include said user category of interest;

or

an associated email service coupled thereto for sending said confirmation item which includes said user category of interest to a patron-provided email address; and

wherein if said library asset identifier does not trigger a user category, said application notifies;

said associated printer service coupled thereto to print said confirmation without any user category of interest;

or said associated email service coupled thereto for sending said confirmation item without any user category of interest to the patron-provided email address.

14. The system of claim 13 wherein said checkout station is a self-checkout station.

15. The system of claim 13 wherein said patron information comprises membership information for joining said Internet-based system.

16. The system of claim 1 wherein said website supports a library events calendar that permits library staff to present library events associated with said user categories of interest to patrons that opt-in.

17. The system of claim 1 wherein said website supports coupon advisories for coupons associated with said user categories of interest to patrons that opt-in.

36. The system of claim 1 wherein said confirmation item comprises an email generated by the library.

18. A method for providing deliverables in the form of services and/or items to patrons of a library comprising:

providing a confirmation item to the patron by the library upon the patron either checking out a specific library asset or reserving a specific library asset for checkout, said confirmation item bearing indicia indicative of a category of interest related to the subject matter of the specific library asset and not based on any historical data regarding that patron or any other library assets the patron has previously checked-out or reserved; and

establishing a program at a website on the Internet for providing deliverables in the form of information and/or expertise in the category of interest and/or events or programs available from the library or from others in the category of interest and/or promotional values in the category of interest, said program being arranged so that the patron who receives said confirmation item can access said website to opt-into said program if the patron so chooses, said website being arranged to receive from the patron who has opted-in an input corresponding to said indicia on said confirmation item, as well as patron information, whereupon said Internet-based system responds to said indicia and said patron information by presenting the patron with information about said deliverables, so that the patron can avail himself/herself of said deliverables if the patron so chooses.

19. The method of claim 18 wherein at least some of said deliverables are provided by an entity other than the library.

20. The method of claim 19 wherein said entity serves as at least a partial sponsor of said program.

21. The method of claim 20 wherein said library receives financial remuneration from said sponsor.

22. The method of claim 18 wherein plural libraries form a syndicate providing said program.

23. The method of claim 22 wherein at least some of said deliverables are provided by an entity other than the library.

24. The method of claim 23 wherein said entity serves as at least a partial sponsor of said program.

25. The method of claim 20 wherein said syndicate receives financial remuneration from said sponsor.

26. The method of claim 18 wherein said confirmation item is produced in response to the scanning of a code on said specific library asset upon check-out of said specific library asset.

27. The method of claim 26 herein said code comprises a bar-code.

28. The method of claim 18 wherein the relationship between the category of interest and the specific publication is based on user interest and not based on existing library catalog systems.

29. The method of claim 27 wherein said confirmation item comprises a printed item.

30. The method of claim 19 wherein said confirmation item additionally comprises indicia indicating the location of said website to facilitate access thereof by the patron.

31. The method of claim 29 wherein said printed item additionally comprises indicia indicating the location of said website to facilitate access thereof by the patron.

32. The method of claim 18 wherein said confirmation item includes a newsletter that is produced in response to the patron reserving said specific publication.

33. The method of claim 32 wherein said newsletter additionally comprises indicia indicating the location of said website to facilitate access thereof by the patron.

34. The method of claim 18 wherein said deliverables include a library events calendar that permits library staff to present library events associated with said user categories of interest to patrons that opt-in.

35. The method of claim 18 wherein said deliverables include coupon advisories for coupons associated with said user categories of interest to patrons that opt-in.

37. The method of claim 18 wherein said step of providing a confirmation item to the patron comprises generating an email from the library.

38. The method of claim 18 wherein said patron information comprises membership information for joining said Internet-based system.

39. A method of doing business by a service provider comprising:

establishing a system for a library to enable patrons of the library to have access to deliverables in the form of services and/or items, said system comprising providing a confirmation item to the patron upon the patron either checking out a specific library asset or reserving a specific library asset for checkout, said confirmation item bearing indicia indicative of a category of interest related to the subject matter of the specific library asset and not based on any historical data regarding that patron or any other assets the patron has checked-out or reserved; and

establishing a program at a website on the Internet for providing deliverables in the form of information and/or expertise in the category of interest and/or events or programs available from the library or from others in the category of interest and/or promotional values in the category of interest, said program being arranged so that the patron who receives said confirmation item can access said website to opt-into said program if the patron so chooses, said website being arranged to receive from the patron who has opted-in an input corresponding to said indicia on said confirmation item, as well as patron information, whereupon said Internet-based system responds to said indicia and said patron information by presenting the patron with information about said deliverables, so that the patron can avail himself/herself of said deliverables if the patron so chooses.

40. The method of claim 39 wherein said service provider operates said system for said library.

41. The method of claim 39 wherein said library pays said service provider for said system.

42. The method of claim 39 wherein a sponsor other than said library pays said service provider for said system.

43. The method of claim 39 wherein at least some of said deliverables are provided by an entity other than the library.

44. The method of claim 43 wherein said entity serves as at least a partial sponsor of said program and pays said service provider and/or said library for said system.

45. The method of claim 39 wherein said service provider provides said system to a syndicate of plural libraries.

46. The method of claim 39 wherein said service provider operates said system for said syndicate.

47. The method of claim 45 wherein said syndicate pays said service provider for said system.

48. The method of claim 45 wherein a sponsor other than said syndicate pays said service provider for said system.

49. The method of claim 39 wherein said step of establishing a system for a library comprises configuring a library database which includes a plurality of library asset data records, each record having an asset identifier, said step of configuring a library database comprising:

defining user interests using a plurality of categories of interest and storing said categories of interest in said library database;

associating a category of interest to each asset identifier in said library database; and

storing said asset identifier and associated category of interest as a corresponding record in said library database.

50. The method of claim 49 further comprising the steps of:

inputting an asset identifier from the corresponding asset into a computer;

comparing said inputted asset identifier against said plurality of library database records;

finding a match between said inputted asset identifier and its corresponding category of interest;

generating said confirmation item bearing indicia of said corresponding category of interest.

51. The method of claim 49 wherein said confirmation item further includes at least one deliverable, said at least one deliverable being in the form of information and/or expertise in the category of interest and/or events or programs available from the library or from others in said corresponding category of interest and/or promotional values in said corresponding category of interest.

52. The method of claim 49 wherein said asset identifier is a barcode and wherein said step of inputting an asset identifier comprises scanning the barcode.

53. The method of claim 39 wherein said step of establishing a system for a library comprises generating said confirmation item as an email from the library.

54. The method of claim 39 wherein said patron information comprises membership information for joining said Internet-based system.

55. A method for automatically providing library patrons with relevant information upon checkout or reservation of at least one library asset, said method comprising:

associating, on a database, the identity of every removable library asset with a category based on a user interest;

providing each removable library asset with a machine readable identity code;

scanning, using a scanner, the machine readable identity code upon checkout of a removable library asset;

generating a confirmation item that identifies the removable library asset and at least one corresponding user interest category indicia without using prior patron library checkout activities;

inputting, via an Internet-accessible device, said user interest category indicia, as well as patron information, to a website at which said library patrons are registered; and

displaying information, via said Internet-accessible device, pertinent to said at least one user interest category indicia and to said patron information, to said registered library patrons.

56. The method of claim 55 wherein said step of generating a confirmation item comprises printing an item with said at least one category displayed thereon.

57. The method of claim 55 wherein a display screen is available during checkout and wherein said method further comprises displaying the associated user interest category.

58. The method of claim 56 wherein said method further comprises displaying benefits related to said associated user interest category.

59. The method of claim 55 wherein said step of generating a confirmation item comprises sending said confirmation by email to said library patrons.

60. The method of claim 55 wherein said relevant information comprises literature pertinent to that category.

61. The method of claim 55 wherein said literature includes books pertinent to that category.

62. The method of claim 55 wherein said relevant information comprises lectures or discussions or programs pertinent to that category.

63. The method of claim 55 wherein said relevant information comprises experts pertinent to that category.

64. The method of claim 55 wherein said relevant information comprises commercial promotions pertinent to that category.

65. The method of claim 55 further comprising the step of providing pertinent commercial promotions to library patrons without revealing the identity of the library patrons to a sponsor of said commercial promotions.

66. The method of claim 55 wherein said step of generating a confirmation item comprises generating an email from the library.

67. The method of claim 55 wherein said patron information comprises membership information for joining said Internet-based system.

68. A method of integrating a system for providing deliverables in the form of services and/or items to patrons of a library wherein the library has an existing library asset management system and which is coupled to an existing checkout station:

disconnecting the connection between the existing library asset management system and the existing checkout station;

coupling a computer between said existing library asset management system and said existing checkout station;

intercepting messages from the library asset management system to determine library asset identifiers, said computer associating said library asset identifiers with corresponding user interest categories;

intercepting messages from the checkout station containing library asset identifiers corresponding to library assets being checked out;

comparing said intercepted library asset identifiers to determine if there is a match between said intercepted asset identifiers and their corresponding user interest categories;

generating a confirmation item bearing indicia of said corresponding user interest category without interfering with the library system'"'"'s checkout process if a match is found, or generating a confirmation item without indicia of said corresponding interest category if no match is found; and

permitting a patron who has completed the checkout process to input said corresponding user interest category at a website for providing deliverables in the form of information and/or expertise in the category of interest and/or events or programs available from the library or from others in the category of interest and/or promotional values in the category of interest, said program being arranged so that the patron who receives said confirmation item can access said website to opt-into said program if the patron so chooses, said website being arranged to receive from the patron who has opted-in an input corresponding to said indicia on said printed item, as well as patron information, whereupon said website responds to said indicia and said patron information by presenting the patron with information about said deliverables, so that the patron can avail himself/herself of said deliverables if the patron so chooses.

69. The method of claim 68 wherein said existing checkout station is a self-checkout station.

70. The method of claim 68 wherein the existing checkout station includes a first printer, wherein said computer comprises a second printer and wherein said step of generating a confirmation item comprises:

monitoring, by said computer, a print queue of the existing checkout station for the presence of a file to detect an end of a patron transaction;

issuing a print command upon said detection, by said computer, to said second printer to print said confirmation item which includes said indicia of said corresponding user interest category while the first printer is instructed, by the existing checkout station, to print out a conventional transaction receipt.

71. The method of claim 68 wherein the existing checkout station includes a first printer, wherein said computer comprises a second printer and wherein said step of generating a confirmation item comprises:

monitoring, by said computer, an application session window of the existing checkout station for detecting an end of a patron transaction;

issuing a print command upon said detection, by said computer, to said second printer to print said confirmation item which includes said indicia of said corresponding user interest category while the first printer is instructed, by the existing checkout station, to print out a conventional transaction receipt.

72. The method of claim 68 wherein the existing checkout station includes a printer and wherein said step of generating a confirmation item comprises:

configuring said computer as a port for the printer;

monitoring, by said computer, the printer for retrieving print data issued by the existing checkout station to the printer;

reading and parsing the retrieved data, by said computer, to identify transaction types data corresponding to data printed by the printer for a conventional transaction receipt;

associating said transaction types data with said indicia of said corresponding user interest category; and

printing said confirmation item which includes said indicia of said corresponding user interest category as well as data from a conventional transaction receipt.

73. The method of claim 68 wherein said step of generating a confirmation item comprises generating an email from the library.

74. The method of claim 68 wherein said patron information comprises membership information for joining said Internet-based system.

75. A system for providing deliverables in the form of services and/or items to patrons of a library which includes an existing library asset management system database and server having library asset identifiers stored therein, said system comprising:

a user interest category database and associated server, said database including records that associate specific user interest categories with specific library assets;

a checkout station interfaced with said user interest category database and associated server; and

an Internet-based system establishing a program at a website for providing said deliverables; and

wherein said checkout station and said user interest category database and associated server cooperate to generate a confirmation item that includes indicia indicative of a user category of interest related to a subject matter of a specific library asset that is being checked out by the patron and wherein said deliverables are in the form of information and/or expertise in the category of interest and/or events or programs available from the library or from others in the category of interest and/or promotional values in the category of interest, said Internet-based system being arranged so that the patron who receives said confirmation item can access said website to opt-into said program if the patron so chooses, said website being arranged to receive from the patron who has opted-in an input corresponding to said indicia on said confirmation item, as well as patron information, whereupon said Internet-based system responds to said indicia and said patron information by presenting the patron with information about said deliverables, so that the patron can avail himself/herself of said deliverables if the patron so chooses.

76. The system of claim 75 wherein the existing library asset management system includes a printer connected to the existing library asset management system database and server and wherein said system further comprises a computer that is inserted between said printer and said existing library management system database and server, said computer being interfaced with said user interest category database and associated server and intercepting messages from the library asset management system to the printer while not interrupting communication between the printer and the existing library management system database and server.

78. The system of claim 75 wherein said confirmation item comprises an email generated by the library.

79. The system of claim 75 wherein said patron information comprises membership information for joining said Internet-based system.

77. A system for providing deliverables in the form of services and/or items to patrons of a library which includes an existing library asset management system database and server having library asset identifiers stored therein, said system comprising:

a user interest category database and associated server, said database including records that associate specific user interest categories with specific library assets;

a computer search station for permitting patrons to conduct searches and interfaced with said user interest database and associated server; and

an Internet-based system establishing a program at a website for providing said deliverables; and

wherein said computer search station is monitored during a patron search session such that a specific user interest category is associated with content or keywords used in the patron'"'"'s search, said user interest category database and associated server cooperating to generate a confirmation item that includes indicia indicative of said specific user interest category related to the patron'"'"'s search and wherein said deliverables are in the form of information and/or expertise in the category of interest and/or events or programs available from the library or from others in the category of interest and/or promotional values in the category of interest, said Internet-based system being arranged so that the patron who receives said confirmation item can access said website to opt-into said program if the patron so chooses, said website being arranged to receive from the patron who has opted-in an input corresponding to said indicia on said confirmation item, as well as patron information, whereupon Internet-based system responds to said indicia and said patron information by presenting the patron with information about said deliverables, so that the patron can avail himself/herself of said deliverables if the patron so chooses.

80. A system for providing deliverables in the form of services and/or items to patrons of a library which includes an existing library asset management system database and server having library asset identifiers stored therein, said system comprising:

a user interest category database and associated server, said database including records that associate specific user interest categories with specific library assets;

a computer station for permitting patrons to use said computer in a stand-alone session and interfaced with said user interest database and associated server; and

an Internet-based system establishing a program at a website for providing said deliverables; and

wherein upon ending a session at said computer station, a default user interest category is associated with said session, said user interest category database and associated server cooperating to generate a confirmation item that includes indicia indicative of said default user interest category and wherein said deliverables are in the form of information and/or expertise in said default category of interest and/or events or programs available from the library or from others in the category of interest and/or promotional values in said default category of interest, said Internet-based system being arranged so that the patron who receives said confirmation item can access said website to opt-into said program if the patron so chooses, said website being arranged to receive from the patron who has opted-in an input corresponding to said indicia on said confirmation item, as well as patron information, whereupon said Internet-based system responds to said indicia and said patron information by presenting the patron with information about said deliverables, so that the patron can avail himself/herself of said deliverables if the patron so chooses.

81. The system of claim 80 wherein said default user interest category is local offerings.

82. The system of claim 80 wherein said confirmation item comprises an email generated by the library.

83. The system of claim 80 wherein said patron information comprises membership information for joining said Internet-based system.