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Establishment of a telephone based engagement

  • US 7,890,345 B2
  • Filed: 04/18/2008
  • Issued: 02/15/2011
  • Est. Priority Date: 04/18/2008
  • Status: Active Grant
First Claim
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1. A computer-implemented method, the method comprising:

  • establishing, by a computer, a first communication channel as a real-time, text-based communication between a consumer and a service provider; and

    subsequent to establishing the first channel,establishing a second, different voice-based communication channel between the service provider and the consumer, by;

    receiving, at a central computer based system, a first telephone number provided by the consumer via a first user interface and a second telephone number provided by the service provider via a second user interface;

    calling, from the central computer based system, the first telephone number to establish a call between the central system and the first telephone number;

    calling, from the central computer based system, the second telephone number to establish a call between the central system and the second telephone number; and

    bridging the calls between the central system and the first telephone number and the central system and the second telephone number to establish the second, different voice-based communication channel between the service provider and the consumer.

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