Using alerts to bring attention to in-store information
First Claim
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1. A method comprising:
- evaluating point-of-sale data using a plurality of event rules, the event rules identifying pieces of point-of-sale data that trigger events;
generating an event when one of the pieces of point-of-sale data satisfies the event rules, wherein the event is associated with a business area and a source of data;
determining, by a processor, that a task should be activated for the event;
assigning, by the processor, the task to a user acting in a user role of the business area associated with the event based on the source of data, wherein the user role is associated with the task;
sending, by the processor, an alert to at least one client device that the user in the user role of the business area has logged in to, the alert indicating that the user has been assigned the task;
activating, by the processor, a new task for the event when the user fails to perform the task assigned to the user role associated with the business area before an expiration time for the task;
assigning, by the processor, the new task to a different user of the user role associated with a different business area; and
sending, by the processor, a new alert to at least one client device that the different user of the user role of the different business area has logged in to, the new alert indicating that the different user has been assigned the new task.
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Abstract
A method is provided that uses alerts to bring in-store information that is of interest to the attention of team members working in a retail store. To send an alert to a team member logged in to a device data, data from a source is evaluated against business rules. An event is generated when a piece of data satisfies the business rules. The event indicates that the piece of data is of interest. A task is activated for the event and assigned to the team member acting in a role associated with the source of the event. An alert is sent to the device that the team member is logged in to indicating that the team member has been assigned the task.
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Citations
15 Claims
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1. A method comprising:
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evaluating point-of-sale data using a plurality of event rules, the event rules identifying pieces of point-of-sale data that trigger events; generating an event when one of the pieces of point-of-sale data satisfies the event rules, wherein the event is associated with a business area and a source of data; determining, by a processor, that a task should be activated for the event; assigning, by the processor, the task to a user acting in a user role of the business area associated with the event based on the source of data, wherein the user role is associated with the task; sending, by the processor, an alert to at least one client device that the user in the user role of the business area has logged in to, the alert indicating that the user has been assigned the task; activating, by the processor, a new task for the event when the user fails to perform the task assigned to the user role associated with the business area before an expiration time for the task; assigning, by the processor, the new task to a different user of the user role associated with a different business area; and sending, by the processor, a new alert to at least one client device that the different user of the user role of the different business area has logged in to, the new alert indicating that the different user has been assigned the new task. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system comprising:
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event rules identifying point-of-sale data that triggers events; at least one event generator configured to apply the point-of-sale data to the event rules and to generate an event when one of the event rules triggers the event from a piece of point-of-sale data, wherein source information is associated with the event; an electronic task handler configured to; create a task for a position in a business section of a store based on the event, the task marked as open; assign the task to a user acting in the position of the business section of the store associated with the source information; send an alert to at least one client device that the user in the position of the business section of the store is logged in to, the alert indicating that the user has been assigned the task; activate a new task for the event when the user fails to perform the task assigned to the user acting in the position of the business section the store before an expiration time for the task; assign the new task to a different user acting in the position of the business section of the store; and send a new alert to at least one client device that the different user acting in the position of the business section of the store has logged in to, the new alert indicating that the different user has been assigned the new task. - View Dependent Claims (11, 12, 13, 14, 15)
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Specification